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Outsource magazine: thought-leadership and outsourcing strategy | November 13, 2014

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EMEA outsourcing activity on track to round out 2014 strongly

November 10, 2014 |

The outlook remains positive for the outsourcing industry, according to the latest figures from the EMEA ISG Outsourcing Index. Based on the data and our own insights, the market has been performing strongly through the first three quarters. In addition, … Read More

C-level technologists and the cloud

November 7, 2014 |

Five years ago, I was at a conference for technology service providers who focus on the charity and not for profit sector. There was much discussion of cloud and how everything that such services offered could be delivered through traditionalRead More

It will be alright on the night…

November 7, 2014 | 1

Older readers from the UK may fondly recall Denis Norden hosting the hit TV series It’ll Be Alright On The Night. Clipboard in hand he treated us to bloopers and outtakes, falling scenery, actors messing up their lines and newsreaders … Read More

New ISO International Standards concerning personally identifiable information should encourage the use of public cloud services

November 6, 2014 |

The publication of new ISO International Standards is seldom an exciting event. However, in September 2014 a new ISO International Standard, ISO/IEC 27018:2014, was adopted, its title being “Code of practice for protection of personally identifiable information (PII) in public … Read More

The Whitehall Effect: how Whitehall became the enemy of great public services and what we can do about it

November 6, 2014 |

The following is an edited extract from Chapter 5 of The Whitehall Effect: how Whitehall became the enemy of great public services and what we can do about it by John Seddon, recently published by Triarchy Press.

It was Gordon … Read More

Outsource #37 - The Outsourcing Horror Show (Autumn 2014)

November 4, 2014 |

Read the digital edition of the Autumn 2014 issue of Outsource here.

(Editor’s note from the Autumn 2014 edition: Outsource #37 – The Outsourcing Horror Show)

We love success stories at Outsource; we enjoy the feel-good factor of sharing best … Read More

Outsourcing Nightmares: four steps this industry needs to take to avoid engagement failure in the future

November 4, 2014 |

1) Less focus on the deal, more on the relationship. Providers are all-too-frequently being forced into the position of saying what they need to win the deal, as opposed to having a structure to propose a realistic partnership that works … Read More

Outsourcing Nightmares: the horror, the horror…

November 4, 2014 |

So what sorts of things happen that really create problems? 1. Believing the outsourcer is your very best friend that will put your interest ahead of his own. 2. After a round of golf with the outsourcer’s sales team, you … Read More

Outsourcing Nightmares: outsourcing no-nos - and how to avoid them

November 4, 2014 |

The vast majority of mistakes made when outsourcing can easily be avoided if a company prepares properly at the outset, has realistic expectations of what sourcing can achieve and engages with potential service providers in an organised and methodical way … Read More

Outsourcing Nightmares: five reasons outsourcing fails

November 4, 2014 |

1. Lack of clear vision and objectives Often companies enter into sourcing without a clear vision or objectives for what they aim to achieve. This is like getting in your car without knowing where you are going. Often it leads … Read More

Outsourcing Nightmares: dire advice…

November 4, 2014 |

What’s the worst piece of advice you’ve been given during your career in outsourcing?

Ashutosh Agarwal Co-Founder, Director at Catacient Consulting Private Ltd. A CIO once confided and shared the worst advice he thought he had received : “Go with … Read More

Outsourcing Nightmares: common outsourcing calamities

November 4, 2014 |

What are the most common mistakes companies make when outsourcing?

Joanna Swash Commercial Director, Moneypenny Not preparing in-house staff for the change. People generally don’t like change. We are creatures of habit and any suggestion of doing things slightly differently … Read More

Outsourcing Nightmares: our contributors look back in horror…

November 4, 2014 |

The Outsource community shares dreadful tales of woe…

Scott Thiel Partner and Head of Intellectual Property & Technology, Hong Kong, DLA Piper We once had a client that was determined to do a very complex corporate joint venture outsourcing when … Read More

Outsourcing Nightmares

November 4, 2014 |

When outsourcing works it can transform businesses and boost bottom lines to the top of the world. When it doesn’t, however… Ugh. The road to Hell, it is said, is paved with poorly planned and executed outsourcing deals. They’re usually … Read More

Joint Innovation Culture In Outsourcing

November 4, 2014 |

My role over the last few years has been to drive joint innovation activities with IBM’s IT outsourcing clients in the UK and Ireland. This involves all sorts of things – from running one-off innovation workshops and online ideas events … Read More

Are You The Scorpion Or The Frog?

November 4, 2014 |

Less than 60 days before the expiration of an existing outsourcing contract, the outsourcing company’s CFO made a new demand in contract renewal talks. He said that the provider must “guarantee savings” of a certain amount or he will put … Read More



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