Contracting for innovation: how, what, who, when?

Innovation has been prized within business for as long as I can remember. However when applying this science, process and culture to the outsourcing environment, it is clearly still in its infancy. There is seemingly a major lack of understanding … Read More

Q&A: Mike Minahan, RAC

Mike Minahan is a director at the RAC, transforming part of the organisation via an implementation of a robotic process automation solution. As part of our series OutsourceXplores Post-Human BPO in association with Genfour, we got together with Mike to … Read More

Harnessing the IT Revolution

Digital, cloud, big data and analytics, “consumerisation” and other innovative information technologies are catalysts for the transformation of all kinds of organisations. How well those organisations harness these technologies is now determining who wins and who loses.

IT is now … Read More

How do you introduce transformation into BPO?

In the last issue of Outsource, Rachael Stormonth - Senior VP, Research at NelsonHall - addressed the question, “What does innovation mean in BPO?” That article defined transformation programs as “programs where the desired destination is known and mapped out, … Read More

Performance Is Not Optional: Why Network Emulation Matters…

If you’re outsourcing, whether to a hosted datacentre, cloud/MSP datacentre or IaaS environment, you’ll consider availability, server/storage resources and security. You’ll discuss these thoroughly with your potential providers. In fact, together with price, these will be amongst the main criteria … Read More

SMAC: the new business paradigm for enterprises in 2014 and beyond

Winning is a big deal. New-age winning enterprises differentiate themselves by introducing interventionist methods that drive new business paradigms. Social, mobility, analytics, and cloud (SMAC) are convergent forces that create a level field to entice and engage customers. The 21st … Read More

HR payroll: what are today’s challenges?

Today’s challenges for payroll follow a common theme across all support functions. It is expected to be more cost-effective while delivering better quality – essentially, it needs to do more for less. An additional complication is that payroll must meet … Read More

What does innovation mean in BPO?

Innovation, in particular its application in outsourcing and the delivery of IT services, is one of those buzz words that you hear being bandied about with increasing frequency. The “I word” has progressed in recent years from being commonly included … Read More

Q&A: Richard Jones, Proxima et al

With decades of experience right across the space and with a record of huge success behind him, Richard Jones is one of the most recognisable and respected figures in outsourcing. Currently chairman of procurement outsourcers Proxima and a board director … Read More

What defines a successful managed service? (Part 2)

In Part 1 of this series, I defined a managed service, shared potential benefits and a brief overview of the key components of a successful managed service. In this article, I will share some practical considerations of implementing managed services.

… Read More