Why isn’t everything just about perfect?

Imagine…

The contract has been signed and everyone is optimistic, even jubilant. Meetings are well attended, positive, and the talk is very much of what can be achieved. The months drift past and people become more familiar with the strengths … Read More

Business models: a compelling story (Part 2)

Business models have been around for years in one form or another. How can their use support those considering business transformation or outsourcing?

To read Part 1 of this article, click here…

What a Model Looks Like

Every organisation working … Read More

European SSO Week 2014: First Thoughts

It’s that time of year again: the grandest spectacle in the European outsourcing calendar, the 14th Annual European Shared Services & Outsourcing Week, has rolled into town - in this case fair Dublin - and based on the experience of … Read More

Business models: a compelling story (Part 1)

Business models have been around for years in one form or another. How can their use support those considering business transformation or outsourcing?

What is a Business Model?

A business model brings together a high-level view of the … Read More

What are the ramifications for major outsourcing providers of the robotic process automation revolution?

In April 2013, Source ran an RFI process that asked the major BPO service providers for their views on this whole robotic process automation thing. We had 16 respondents which included almost all of the key players, domestic and offshore. … Read More

How can robotic process automation be implemented within an existing outsourcing relationship?

At a pivotal time when outsourcers need to differentiate themselves from the competition and create greater margins, robotic process automation offers a new paradigm that provides the innovation that clients are increasingly demanding. The benefits of implementing robotic process automation … Read More

The case for reshoring your processes - or for never offshoring them in the first place…

What would you do if you had access to twice as many staff at half the cost? This has been the opportunity presented through offshoring work over the last decade or so. The evidence tells us you’d do the same … Read More

How will software transform the legal industry?

A general counsel, Jeff Carr, once famously described the things that lawyers do as falling into four buckets: content, process, advocacy and counselling. He then went on to upset all private practice lawyers by saying that he wasn’t going to … Read More

Four questions you should be asking about robotics

Been hanging out under a rock? If so, you may have missed the industry buzz about using “robots” to drive out increased efficiency from manual processes. Definitely a catchy concept (humans truly are annoying) and a potential game-changer.

So what … Read More

IT Applications Services: the challenges today (Part 1)

A few weeks ago I was privileged to attend a roundtable and dinner hosted by the marvellous Ed Gardner of HCL, at which the IT Applications Services landscape was dissected, analysed and generally mulled over by an assortment of the … Read More