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Outsource magazine: thought-leadership and outsourcing strategy | October 7, 2013

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What’s next for trader voice?

August 16, 2013 |

Financial services firms face the competing challenges of continuing to deliver enhanced services, meet new regulatory demands and reduce the total cost of ownership of voice trading solutions. Long equipment refresh cycles and high levels of complexity of legacy voice … Read More

Beyond the Gantt charts: shifting the focus of change leadership

August 16, 2013 | 3

Everyone agrees that getting people to buy into a change programme is essential. No matter what project management model you follow, no matter what change management approach is used, we all acknowledge that the people elements of change sit alongside … Read More

Damn the ideas: full steam ahead!

August 9, 2013 | 1

Have you ever considered that organisations are actually drowning in good ideas? Surely what all businesses crave are bright people putting forward lots of good ideas to improve their business and make it more successful? So, how can there be … Read More

Making SIAM work

August 9, 2013 |

The degree of change required to transform service provision from a prime model to one that engages multiple suppliers is significant. The many strands involved mean that it is not a simple issue that can be bought in and forgotten. … Read More

Bringing innovation to sourcing for smarter business performance

August 7, 2013 | 2

As technology changes continue to accelerate, so do the expectations and ambitions of business leaders. With social, mobile, cloud computing and big data converging, business leaders are recognising the signs of another, bigger groundswell of change. And they … Read More

Jane Mansbridge: coercion is serious business

July 30, 2013 |

What can a professor who teaches democratic theory tell us about collaborative, non-coercive business and outsourcing relationships?

Actually, Jane Mansbridge, Adams Professor of Political Leadership and Democratic Values, Harvard Kennedy School, tells us quite a lot. Mansbridge, in three important … Read More

Sourcing managers must craft new strategies for a changing IT and business landscape

July 29, 2013 |

Sourcing as a business discipline addresses a broad range of the priorities of CIOs. In addition to supporting IT operations by driving operational efficiency, cost optimisation and innovation, it plays an important role in achieving business goals.

As a result, … Read More

The customer/outsourcer relationship: benchmarking value

July 25, 2013 |

The relationship between organisations and their service providers is not unlike a marriage. All is fine until it isn’t – when communications break down and service delivery starts to suffer. Both parties feel unfairly treated so the marriage guidance counsellors … Read More

Authoring one’s own downfall…

July 19, 2013 |

The recent article about outsourcing insults brought a few tears of mirth to my eyes - and a lot of recognition too. Having spent more years than I care to count in this game, and been involved with more than … Read More

Benchmarking for value: better business outcomes through better transformational outsourcing deals

July 19, 2013 |

This paper sets out a point of view on how transformational outsourcing deals can be made more successful and valuable by selecting a single supplier early, and appointing a Benchmarking for Value Advisor to mitigate the price and value assurance … Read More