Stewart and Plotkin, the Prisoner’s Dilemma and Generous Strategies

I’ve been a game theory fan for many years, particularly as it relates to showing that cooperative behavior indeed creates true “win-win” situations. So I was excited to read a work of University of Pennsylvania professors Alexander J. Stewart and … Read More

Remind me: why are we doing this?

The reason for making any change is that there is an expectation that the new state will be sufficiently better than the current to justify the effort of undergoing the change. In business as usual, the customer needs to be … Read More

Go East: Interviews from European SSO Week 2013

In May, hundreds of sourcing’s finest gathered in Prague for SSON’s 13th Annual European Shared Services & Outsourcing Week, one of the most important events on the annual outsourcing and business transformation calendar. Outsource was once again privileged to partner … Read More

Head-to-Head: Peter Moller & Michel de Zeeuw

The Global Business Services (GBS) model is enjoying a protracted stay in the limelight at present, adopted by some of the world’s foremost businesses. But do all those organisations claiming to have implemented it really have what they think they … Read More

Only Strong Leadership And Governance Can Deliver High Performance

The old view of leadership and governance, created in a world where you had a few large organisations, stable environments and not much complexity, is out-dated. In an environment where there is significant complexity, where there is constant change, where … Read More

Q&A: Rick Simmonds, Alsbridge

As Managing Partner and Head of Financial Services for Alsbridge, Rick Simmonds has an outstanding view across the breadth of the outsourcing space – and of the advisory sector, which is undergoing particularly rapid evolution right now. We caught up … Read More

E-Invoicing: Where Now and What Next?

Electronic, or paperless invoicing, is a rapidly evolving technology that is in various stages of adoption around the world. Denmark decreed in 2005 that all government suppliers must submit invoices electronically and Finland issued the same ultimatum in 2009 (a … Read More

Global Business Services: a Game-Changer for Finance

Who would want to be a CFO in today’s competitive and challenging environment? On the one hand, they continue to be tasked with their traditional stewardship responsibilities to the organisation; control of the organisation remains paramount, as is running an … Read More

The Deal Doctor: Til Death Us Do Part?

“We are committed to our outsourcing supplier, but how do we stay up to date with the market without damaging our relationship?”

A key mistake in this situation is to treat an outsourcing relationship as a kind of marriage (and … Read More

Show Us The Money

An explosion in payment options, functionality and complexity is underway. What does this mean for business and outsourcers, all of whom need to optimise revenue, increase cross-sales while building the trust of the public?

This article is written from my … Read More