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Outsource magazine: thought-leadership and outsourcing strategy | February 21, 2014

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Customer Service

Outsourcing in a Troubled Economic Environment

January 3, 2014 |

At the beginning of December, Outsource hosted a webinar featuring Mark Lewis – Partner and Head of Outsourcing Practice at Berwin Leighton Paisner – speaking on a number of possible challenges arising as a result of economic difficulties impacting upon … Read More

What does innovation mean in BPO?

January 3, 2014 |

Innovation, in particular its application in outsourcing and the delivery of IT services, is one of those buzz words that you hear being bandied about with increasing frequency. The “I word” has progressed in recent years from being commonly included … Read More

Struggling to Get Through?

January 2, 2014 |

Have you noticed a drastic change in the communication preferences of your workforce? Several traditional corporate practices simply aren’t working. Memos, emails and written means of communication are no longer enough to motivate, inform and inspire the latest wave of … Read More

Q&A: Kerry Hallard, National Outsourcing Association

January 2, 2014 |

At the end of a tumultuous year for our partners at the National Outsourcing Association, we thought we’d catch up with the Association’s new CEO, Kerry Hallard, to get the lowdown on the NOA’s new structure – and to find … Read More

The Right Time is Now!

January 2, 2014 |

In November, Outsource hosted a breakfast roundtable debate, in partnership with customer engagement solutions provider Rapide, looking at the challenge of “improving business processes in real time”. Presented by Outsource editor Jamie Liddell and Rapide’s Client Services Director Mike McMaster, … Read More

Sitel become first contact centre outsourcing company to commit to Think, Act, Report to support the principle of gender equality in the workplace

December 20, 2013 |

Sitel UK has become the first contact centre outsourcing company to sign up to the Government’s Think, Act, Report voluntary initiative to drive greater transparency on women’s workforce issues. Other leading companies to join the scheme include Tesco, Unilever, … Read More

TOP TEN: (More) Collective Outsourcing Nouns

December 20, 2013 |

Back in October, we published ‘Top Ten Collective Outsourcing Nouns’: ten humorous contributions from various (keenly anonymous) contributors from across our network. So popular was this extravaganza of calumny and frivolity that we leapt at the chance to drag the … Read More

In Transition

December 20, 2013 |

Transition refers to the period between the actual signatures of an outsourcing agreement until steady state is achieved. It is the time when the proverbial outsourcing “rubber meets the road” and outsourcing aspirations become reality – or not. Depending on … Read More

Sitel Named a Leader in the Global Contact Centre Outsourcing Market

November 27, 2013 |

Sitel, a leading global customer care provider, today announced that it has been named as a leader in the global contact centre outsourcing market and a top quartile performer in the Contact Centre … Read More

Sitel is Highly Commended for ‘Best Outsourcing Partnership’ at the CCA Excellence Awards 2013

November 14, 2013 |

Sitel is delighted to announce that it has been recognised at the CCA Excellence Awards 2013 for its outsourcing achievements.

Sitel was highly commended for its “Best Outsourcing Partnership” in conjunction with John Lewis at the prestigious awards ceremony … Read More