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NewVoiceMedia

LOCATION
  • Belvedere
  • Basing View
  • RG21 4HG
  • Basingstoke
  • UK
  • Website
    www.newvoicemedia.com

COMPANY PROFILE:

NewVoiceMedia enables businesses of all sizes to deliver a personal and unique customer experience, quickly and securely. Personal and efficient customer service is the lifeblood of any organisation and NewVoiceMedia’s ContactWorld and ContactWorld for Salesforce makes every customer interaction a great experience.  

NewVoiceMedia is able to transform the contact centre experience for our customers, their agents and their customers by having the most resilient, most available and most secure cloud contact centre platform.  As a true cloud-based solution, all that’s needed to use the technology is an internet connection and a phone line, meaning new customer experience initiatives can be up and running in days not months, with service agents able to work from anywhere across the globe.  

Security and trust is something NewVoiceMedia prides itself on.  We guarantee 99.999% service availability, and back that up with our Trust Site, which offers real-time data on how our services are performing. Established more than 10 years and serving 250 call centres and more than 4000 agents, NewVoiceMedia has customers in 17 countries on 5 continents, including Berry Bros & Rudd, Long Tall Sally, QlikTech, Royal Mail, SHL Group and Parcelforce.   

outside sources

IT Sources

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  • Amazon Web Services Accommodates Big Data Storage
  • Top 10 cloud computing stories of 2012
  • Cloud Sherpas Funding, Acquisition Points to Hot SaaS Market
  • Why Oracle Bought Eloqua, and What it Means for the Market

HR Sources

  • Merry Christmas and a Happy New Year!
  • Sainsbury's and BT announce senior level HR moves
  • 2013 business predictions
  • Government faces 'GBP23 million' Comet redundancy bill
  • Consultation period for large-scale redundancies halved

Public Sector Sources

  • Thalidomide victims get £80m health grant
  • Maude reveals first ''digitalised'' services
  • Good outsourcing at arm's length
  • Half of capital's police stations to close?
  • BAE wins Oman Typhoon and Hawk deal
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