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Outsource magazine: thought-leadership and outsourcing strategy | July 30, 2014

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The “I” Word: Innovation – avoid false assumptions

July 17, 2014 |

Innovation transforms something, whether a process or a machine. It is more than an incremental improvement – saving “fingers and toes” worth of time, effort or money. Innovation is, I believe, disruptive, as opposed to continuous improvements which can be … Read More

Legal Process Outsourcing: is it Maturing?

July 15, 2014 |

Legal Process Outsourcing (LPO) is an area of BPO that a few years back was being touted as a fast-growing and fast-evolving area of BPO – yet in 2014 it remains relatively immature, with a global market that is well … Read More

Where Is My Data? (Part 2)

April 14, 2014 |

To read the first part of this article, click here.

In the USA the Department of Commerce in 2000 created the Safe Harbor framework to ensure organisations put appropriate controls in place for the protection of data, when handling European … Read More

Manage risk to create value

October 18, 2013 |

There should be no difference in the way that businesses manage risks within their own organisations versus those in their supply chain partners. There is, however, a natural tendency to relinquish some of that responsibility and assume that suppliers and … Read More

E-Invoicing: Where Now and What Next?

October 9, 2013 |

Electronic, or paperless invoicing, is a rapidly evolving technology that is in various stages of adoption around the world. Denmark decreed in 2005 that all government suppliers must submit invoices electronically and Finland issued the same ultimatum in 2009 (a … Read More

TOP TEN: Pathetic Politicians

October 2, 2013 | 1

Ambrose Bierce described politics as “a strife of interests masquerading as a contest of principles” – and anyone keeping even the most distant eye upon the political arena would presumably agree that when it comes to outsourcing’s place in contemporary … Read More

A Healthy Development: Opportunities for Outsourcers in US Healthcare

September 30, 2013 |

Today, in our increasingly technological and fast-past world, healthcare providers are facing pressure to deliver a wide range of services to an ever-growing number of patients. They are also expected to deliver a standard quality of care, while reducing overall … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 |

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

So What Now?

April 11, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Over the past two articles in this series [see Part 1 here and Part 2 here], we have considered the history of outsourcing and its current state. Now, to complete … Read More

Home or Away?

April 11, 2013 | 2

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Globalisation requires companies to compete globally, and offer better products and services that are appealing to customers. In several industries, global outsourcing today enables the business value chain, providing a mechanism … Read More