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Outsource magazine: thought-leadership and outsourcing strategy | March 5, 2015

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UK’s market-leading telephone answering service, Moneypenny, launches in the US

February 26, 2015 |

 

HAVING revolutionised the face of telephone answering and outsourced switchboards in the UK, Moneypenny has launched its pioneering service in the US.

The company, which in 15 years has gone from a £10,000 start-up to the biggest business … Read More

India: free trade agreements back on top

January 20, 2015 |

When you speak with entrepreneurs and executives of India’s IT and IT Enabled Services sector, you hear enthusiasm only. Quite rightly so.

For example, Indian restaurant search service Zomato is in talks to raise about $100 million in a fresh … Read More

OPINION: Why marketing, branding, and communications by offshore providers are so ineffective

December 2, 2014 | 1

“When it comes to effective marketing, it is not what you say that matters, it is how you say it.  Ask any dog.”  – Thom Mead

“The inability to set aside something that you know but that someone else does … Read More

The “I” Word: Innovation – avoid false assumptions

July 17, 2014 |

Innovation transforms something, whether a process or a machine. It is more than an incremental improvement – saving “fingers and toes” worth of time, effort or money. Innovation is, I believe, disruptive, as opposed to continuous improvements which can be … Read More

Legal Process Outsourcing: is it Maturing?

July 15, 2014 |

Legal Process Outsourcing (LPO) is an area of BPO that a few years back was being touted as a fast-growing and fast-evolving area of BPO – yet in 2014 it remains relatively immature, with a global market that is well … Read More

Where Is My Data? (Part 2)

April 14, 2014 |

To read the first part of this article, click here.

In the USA the Department of Commerce in 2000 created the Safe Harbor framework to ensure organisations put appropriate controls in place for the protection of data, when handling European … Read More

Manage risk to create value

October 18, 2013 |

There should be no difference in the way that businesses manage risks within their own organisations versus those in their supply chain partners. There is, however, a natural tendency to relinquish some of that responsibility and assume that suppliers and … Read More

E-Invoicing: Where Now and What Next?

October 9, 2013 | 1

Electronic, or paperless invoicing, is a rapidly evolving technology that is in various stages of adoption around the world. Denmark decreed in 2005 that all government suppliers must submit invoices electronically and Finland issued the same ultimatum in 2009 (a … Read More

TOP TEN: Pathetic Politicians

October 2, 2013 | 1

Ambrose Bierce described politics as “a strife of interests masquerading as a contest of principles” – and anyone keeping even the most distant eye upon the political arena would presumably agree that when it comes to outsourcing’s place in contemporary … Read More

A Healthy Development: Opportunities for Outsourcers in US Healthcare

September 30, 2013 |

Today, in our increasingly technological and fast-past world, healthcare providers are facing pressure to deliver a wide range of services to an ever-growing number of patients. They are also expected to deliver a standard quality of care, while reducing overall … Read More