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Outsource magazine: thought-leadership and outsourcing strategy | April 21, 2014

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Coming Right Up: Predictions For The Year In Outsourcing

April 7, 2014 |

Deloitte has identified five major trends that are likely to impact the support services sector over the coming year. Based on key conversations with industry leaders and clients, most are already experiencing at least one of these trends and many … Read More

Supplier diversity: coming of age in the UK

March 21, 2014 |

Supplier diversity, originating in the US, is now gathering momentum in the UK. Indeed in a recent procurement conference it was the general view that supplier diversity was the next happening thing and something that companies needed to embrace.

At … Read More

Q&A: Una Du Noyer, IBM

February 25, 2014 |

Una Du Noyer is Executive Partner, Head of Technology Strategy UKI at IBM Global Business Services. Ahead of our webinar in association with IBM,A digital death – who will mourn the IT function?‘, we spoke with Una about the … Read More

Reshoring: the TUC perspective

February 24, 2014 |

The last 30 years have seen a steady decline in manufacturing in the UK and, increasingly, the transfer of back-office jobs overseas. Some argue that this is natural as heavy or low-skilled industries move production to countries where costs are … Read More

Location strategy: the case for Enterprise Footprint Optimisation

February 18, 2014 |

David Cameron’s comments at the recent World Economic Forum in Davos on the rise of re-shoring to the UK have certainly re-energised the debate about location strategy in boardrooms and the media.

The Prime Minister spoke of a chance for … Read More

Choosing the right technology partner to power your shared services centre

February 13, 2014 |

To enable your shared services centre (SSC) to deliver upper-quartile levels of customer service and cost effectiveness when managing transactions, you need to invest in the right technologies and infrastructure support. For new SSCs the opportunity may exist to adopt … Read More

Outsourcing in 2013: how did it look?

January 27, 2014 |

In terms of outsourcing performance, 2013 was a mixed bag globally, but the Europe, Middle East & Africa (EMEA) region continued to be the strongest performing market.

Globally, the first half of the year was disappointing and the last quarter … Read More

What does innovation mean in BPO?

January 3, 2014 |

Innovation, in particular its application in outsourcing and the delivery of IT services, is one of those buzz words that you hear being bandied about with increasing frequency. The “I word” has progressed in recent years from being commonly included … Read More

Challenges and Champions: What’s Next For The ITO Space?

January 3, 2014 |

The IT outsourcing space is in the throes of a revolution – numerous revolutions, actually, converging at a time when the very nature and raison d’etre of IT both internally and outsourced are in a state of transition. And, we … Read More

Q&A: Kerry Hallard, National Outsourcing Association

January 2, 2014 |

At the end of a tumultuous year for our partners at the National Outsourcing Association, we thought we’d catch up with the Association’s new CEO, Kerry Hallard, to get the lowdown on the NOA’s new structure – and to find … Read More