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Outsource magazine: thought-leadership and outsourcing strategy | October 21, 2014

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Sitel creates more than 300 jobs in Coventry

October 6, 2014 |

6th October, Coventry, Warwickshire: Sitel, one of the world’s leading outsourcing providers of customer experience management, today unveiled plans to open a new site in Coventry to add to its nationwide network of contact centres.

The new contact … Read More

NBA Q&A: Martin Rantle, Palletline

September 22, 2014 |

Martin Rantle is Sales & Marketing Director for Palletline. His organisation has been chosen as a finalist in the BlackBerry Business Enabler of the Year category at the 2014 National Business Awards; as part of Outsource‘s partnership with the NBAs, … Read More

Parseq expands contact centre operations with the addition of Pure

September 8, 2014 |

Leading business process outsourcer Parseq has acquired Brighton-based charity contact centre Pure as part of its strategy to reach £100m turnover in the next three years.

Pure boasts an impressive charity-based client list including Save the Children, Unicef and … Read More

The failure of a service

September 3, 2014 |

Summer 2014 has seen the spectacular failure of a number of services. Some important lessons have been drawn from these. What are they and how should they affect services and the way they are run?

We all make mistakes. One … Read More

Q&A: Richard Cooper, Technology Trust

September 1, 2014 |

Richard Cooper is Director of Programmes for Technology Trust, an organisation set up to help charities gain access to and exploit the latest technology to further their missions. We got together with Richard to get his thoughts on how the … Read More

NBA Q&A: Carl Churchill, NetPay Merchant Services

August 27, 2014 |

Carl Churchill is the Managing Director of NetPay Merchant Services. His organisation has been chosen as a finalist in the BlackBerry Business Enabler of the Year category at the 2014 National Business Awards; as part of Outsource‘s partnership with the … Read More

NBA Q&A: Damon Crawford, Outsourcery

August 21, 2014 |

Damon Crawford is the Sales and Marketing Director of cloud computing and unified communications provider Outsourcery. His organisation has been chosen as a finalist in the BlackBerry Business Enabler of the Year category at the 2014 National Business Awards; as … Read More

NBA Q&A: Jackie Fast, Slingshot Sponsorship

August 20, 2014 |

Jackie Fast is the Managing Director of UK-based strategic sponsorship agency Slingshot Sponsorship. Her organisation has been chosen as a finalist in the BlackBerry Business Enabler of the Year category at the 2014 National Business Awards; as part of Outsource‘s … Read More

NBA Q&A: Douglas O’Neill, Inntel

August 18, 2014 |

Douglas O’Neill is the owner and MD of meetings and travel management provider Inntel. His organisation has been chosen as a finalist in the BlackBerry Business Enabler of the Year category at the 2014 National Business Awards; as part of … Read More

NBA Q&A: John Jeffcock, Winmark

August 15, 2014 |

John Jeffcock is Chief Executive of Winmark, the European leader in network management. His organisation has been chosen as a finalist in the BlackBerry Business Enabler of the Year category at the 2014 National Business Awards; as part of Outsource‘s … Read More