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Outsource magazine: thought-leadership and outsourcing strategy | August 30, 2014

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Technology

Reasons for outsourcing: why would you do it in the first place?

July 31, 2014 |

So the question is “why would you outsource part of your business?” Reducing costs, getting a third-party supplier to handle a part of your business you don’t want to be that involved in, getting access to experts and emerging technology … Read More

The “I” Word: How can you buy Scotch mist?

July 17, 2014 |

Even if all the SLAs are hit and the client is happy with the supplier’s work, “we didn’t get any innovation from our BPO supplier”. Innovation is still a frequent disappointment when we interview clients about satisfaction with their BPO … Read More

The “I” Word: What does innovation mean to you?

July 17, 2014 |

Outsource community members share their interpretations of innovation…

Tony Cavaldoro Vendor Manager, Group Operations, Amlin PLC Simply, it can be anything that involves changing the way we do things, hopefully leading to an improvement (to the cost/security/time to market/reliability).  The … Read More

Digital Enterprise: Market Leaders of Tomorrow (Part 2)

July 17, 2014 |

To read Part 1 of this article, click here.

Unprecedented changes in the market place are driving organisations to look at end-to-end digital transformation for their initiatives. This involves realigning of business strategy, widespread use of technology, reorientation of human … Read More

Digital Enterprise: Market Leaders of Tomorrow (Part 1)

July 16, 2014 |

The digital revolution has changed the paradigms of global connectivity and customer empowerment. Enterprises are undertaking significant transformational exercises to become digitally relevant and create competitive differentiation. Operating business models and customer value propositions are being innovated to create digital … Read More

Navigating the Changing BPO Value Proposition

July 16, 2014 |

One of the most compelling value propositions of business process outsourcing has always been labour arbitrage. Whether enabled through “your mess for less” or more of a “fix then shift” approach, a key lever has been the same: deploy less … Read More

High-volume contracts: separating legal process from legal counsel

July 9, 2014 |

There are challenges and needs when it comes to high-volume commercial contracts. Some time ago the support of high-volume commercial contracts (such as sales and procurements contracts) was almost universally brought in-house in the face of rocketing external legal fees. … Read More

The rise of the CDO

July 4, 2014 |

Why has the role of the CDO arisen, and why is the CMO seen as the new adversary to the CIO?

With the positive change in the economy being sustained we are seeing businesses develop a strong focus on growth … Read More

Fuelling innovation in the digital era

June 16, 2014 |

Innovation is the most sought after and at the same time the most underachieved outcome of many modern outsourcing relationships. The primary issue is that the driver for these engagements is cost reduction versus service enhancements. In the digital era … Read More

Creativity for innovation: organising the creative negotiation

May 19, 2014 |

The creators of Assassin’s Creed, Tom Clancy’s Splinter Cell and Rayman Raving Rabbids could have the answer to our innovation needs.

It’s a crucial issue in many industries; how do we achieve consistent innovative breakthroughs? My study looks at the … Read More