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Outsource magazine: thought-leadership and outsourcing strategy | November 29, 2014

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Technology

The Future of RPO: how new technology is shaking up the hiring process (and everything else)

November 19, 2014 |

In the first chapter of our video roundtable series ‘The Future of RPO 2015’, the panel – featuring Jeanne MacDonald of Futurestep, Jerry Wright of WilsonHCG, ADP RPO’s Whitney Leaman and Carol Haag of PA Consulting Group, along with myself … Read More

Q&A: Steve Turpie

November 17, 2014 |

Steve Turpie has worked as a senior executive in Financial Services and Telecoms for two decades within Global Services, Finance & Operations. He was most recently Group Head of Sourcing and Procurement for Zurich Insurance. We caught up with Steve … Read More

Video Roundtable: The Future of RPO 2015

November 10, 2014 |

The world of Recruitment Process Outsourcing – and indeed hiring generally – is evolving at an extraordinary pace, driven by new technology, new partnership models, new applicant behaviours and the increasing depth of capability exhibited by the leading suppliers in … Read More

Robots With Ethics

October 31, 2014 |

Recently, on this site, Ravichandran Venkataraman wrote an evocative article on the impact that robotic process automation (RPA) will have on the nature of work across the world. Ravi also gave us his thoughts on what businesses and governments need … Read More

Setting up a world-class Global Business Services organisation: no easy undertaking!

September 12, 2014 |

Businesses leaders are increasingly presenting tougher challenges to their corporate functions: “Help me save money year-on-year” and “allow me to be more flexible so I can respond to external changes” are just two examples of what they are looking for. … Read More

Q&A: Richard Cooper, Technology Trust

September 1, 2014 |

Richard Cooper is Director of Programmes for Technology Trust, an organisation set up to help charities gain access to and exploit the latest technology to further their missions. We got together with Richard to get his thoughts on how the … Read More

Reasons for outsourcing: why would you do it in the first place?

July 31, 2014 |

So the question is “why would you outsource part of your business?” Reducing costs, getting a third-party supplier to handle a part of your business you don’t want to be that involved in, getting access to experts and emerging technology … Read More

The “I” Word: How can you buy Scotch mist?

July 17, 2014 |

Even if all the SLAs are hit and the client is happy with the supplier’s work, “we didn’t get any innovation from our BPO supplier”. Innovation is still a frequent disappointment when we interview clients about satisfaction with their BPO … Read More

The “I” Word: What does innovation mean to you?

July 17, 2014 |

Outsource community members share their interpretations of innovation…

Tony Cavaldoro Vendor Manager, Group Operations, Amlin PLC Simply, it can be anything that involves changing the way we do things, hopefully leading to an improvement (to the cost/security/time to market/reliability).  The … Read More

Digital Enterprise: Market Leaders of Tomorrow (Part 2)

July 17, 2014 |

To read Part 1 of this article, click here.

Unprecedented changes in the market place are driving organisations to look at end-to-end digital transformation for their initiatives. This involves realigning of business strategy, widespread use of technology, reorientation of human … Read More