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Outsource magazine: thought-leadership and outsourcing strategy | April 19, 2014

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Technology

Q&A: Mike Minahan, RAC

April 16, 2014 |

Mike Minahan is a director at the RAC, transforming part of the organisation via an implementation of a robotic process automation solution. As part of our series OutsourceXplores Post-Human BPO in association with Genfour, we got together with Mike to … Read More

A Challenge is a Good Thing

April 15, 2014 |

The IT outsourcing landscape is changing. This is because technology and business needs are changing at an exponential rate. In a recent edition of Outsource, I read a very interesting article that incorporated the opinions and views of a number … Read More

Harnessing the IT Revolution

April 15, 2014 |

Digital, cloud, big data and analytics, “consumerisation” and other innovative information technologies are catalysts for the transformation of all kinds of organisations. How well those organisations harness these technologies is now determining who wins and who loses.

IT is now … Read More

How your outsourcing vendor can become an innovation partner

April 4, 2014 | 1

There’s never a dull moment in the outsourcing industry, as it meets the challenges of a very rapidly changing technology world as well as business environment. Having been in the thick of it for about two decades, I believe I … Read More

Helping businesses prosper and CIOs find a more strategic role

April 2, 2014 |

While most CIOs and IT directors may have won the battle to win a seat at the boardroom table, it seems that many are still struggling to exert any real influence over business strategy. And the main reason why this … Read More

E-invoicing: still a land of opportunity for SSCs

March 31, 2014 |

Recently, Outsource carried an interesting article by Jamie Lyon of ACCA entitled ‘Do CFO’s “get” technology?‘, asking: “is finance function technology delivering on the promise?”

Having been around business for 30 years, with the last eight in shared services, my … Read More

Do CFOs “get” technology?

February 21, 2014 | 1

In a world where technology is continually turning business on its head, is the finance function keeping up? Are finance leaders effectively exploiting the power of technology in service delivery operations? Are we seeing significant improvement in finance performance such … Read More

Omnichannel communication: anticipating and satisfying customer needs

January 31, 2014 |

It’s hard to believe that customer care for many companies once meant printing a 1-800 number on the side of a product package. Consumer service expectations have exploded. Today customers want the right information, delivered at the right time, over … Read More

I am Robot: will RPA revolutionise the BPO industry?

January 17, 2014 |

The next big thing predicted for the BPO industry in 2014 is Robotic Process Automation or RPA. Robotic Process Automation is the next wave of innovation and will dramatically change the way business and BPO service providers deal with their … Read More

HR payroll: what are today’s challenges?

January 7, 2014 |

Today’s challenges for payroll follow a common theme across all support functions. It is expected to be more cost-effective while delivering better quality – essentially, it needs to do more for less. An additional complication is that payroll must meet … Read More