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Outsource magazine: thought-leadership and outsourcing strategy | July 24, 2014

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Sri Lanka

National Outsourcing Association Awards 2013: the winners!

October 25, 2013 |

It’s that time of year again… The National Outsourcing Association Awards (NOAAs) took place last night (24th October) at the Park Plaza Riverbank Hotel in London, summoning the good, the great and the downright fantastic of the outsourcing space. Celebrating … Read More

Biography of a Carve-Out

April 10, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

With revenues of around half a billion dollars, WNS Global Services is a major player in the outsourcing space. But not much more than a decade ago it didn’t even … Read More

Sri Lanka as an offshore destination: realising the potential

March 21, 2013 | 1

Traditionally Sri Lanka’s export income was earned through tea (the world-famous Ceylon Tea), rubber and coconut until apparel and tourism became big earners. With the end of the 25-year war, tourism seems set to be a bigger foreign currency earner … Read More

Can little Sri Lanka compete on the global BPO stage?

July 24, 2012 |

I recently visited Sri Lanka, three years on from the end of a separatist civil war, and the country is mending itself and gearing up to get a piece of the BPO pie. Sitting in the shadow of the monster … Read More

Newly emerging offshore centres move centre-stage

February 17, 2012 |

A consistent theme at outsourcing conferences and the topic of discussion at seminars and web forums is the rise of China and India as outsourcing powerhouses. However, while the outsourcing giants of each country are likely to play a bigger … Read More

Is there any value to being Number 1?

October 15, 2010 |

As a small child I remember standing back-to-back with my dad and measure my growth.  Each time, I was successively closer to reaching his height.  It seemed as the days wore on and slow gradual progress was made it meant … Read More