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Outsource magazine: thought-leadership and outsourcing strategy | August 21, 2014

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Shared Services

The “I” Word: Innovation in the finance function – the Shared Service Centre as an innovation engine

July 17, 2014 |

The concept of innovation is something that has been at the heart of every SSC setup ever since the shared services and outsourcing industry got started in the last decades of the last century. From the outset, centres have been … Read More

The “I” Word: How can buyers best ensure they get the innovation they require from their outsourcing providers?

July 17, 2014 |

Outsource community members share their thoughts on how to find innovation within an outsourcing agreement…

John Gregory Global Business Services – Global Finance Lead, Kelloggs Buyers will sensibly build a savings target into their BPO contract to ensure focus on … Read More

The “I” Word: What does innovation mean to you?

July 17, 2014 |

Outsource community members share their interpretations of innovation…

Tony Cavaldoro Vendor Manager, Group Operations, Amlin PLC Simply, it can be anything that involves changing the way we do things, hopefully leading to an improvement (to the cost/security/time to market/reliability).  The … Read More

Optimising Field Service Operations to Drive Profitability and Improve Customer Experience (Part 2)

June 17, 2014 |

Continuing our report on a unique roundtable, hosted by Outsource in collaboration with OnProcess, looking at challenges and opportunities for field service operations. To read Part 1 of this article, click here.

In order to address some of the problems … Read More

Optimising Field Service Operations to Drive Profitability and Improve Customer Experience (Part 1)

June 13, 2014 |

Early in 2014, Outsource got together with service supply chain optimisation specialists OnProcess Technology to host a roundtable entitled ‘Optimise Field Service Operations To Drive Profitability And Improve Customer Experience’. Held at London’s Landmark Hotel, the event saw a very … Read More

Winning today means finding the right balance

June 2, 2014 | 1

The years of ‘outsource everything’ are long gone…so are the years of ‘keep everything in-house’ – the winners today are finding the right balance.

Only 7% of companies that adopt shared services – either in-house or through outsourcing – achieve … Read More

The next-generation shared service centre

May 1, 2014 |

Going up the value chain and providing value to business have been talked of since BPOs/shared service organisations started years ago. However, even now, many companies treat offshoring or BPO play as one that saves costs. Whilst that is true … Read More

“If offshoring makes you happy”: five observations about offshoring colour-blindness…

April 8, 2014 |

“If it makes you happy,” sang Sheryl Crow in 1996, “it can’t be that bad.” Sadly, many outsourcing and shared services experiences don’t share the same lyrical optimism. In fact, many projects can’t even relate to the song’s “oh well, … Read More

E-invoicing: still a land of opportunity for SSCs

March 31, 2014 |

Recently, Outsource carried an interesting article by Jamie Lyon of ACCA entitled ‘Do CFO’s “get” technology?‘, asking: “is finance function technology delivering on the promise?”

Having been around business for 30 years, with the last eight in shared services, my … Read More

Choosing the right technology partner to power your shared services centre

February 13, 2014 |

To enable your shared services centre (SSC) to deliver upper-quartile levels of customer service and cost effectiveness when managing transactions, you need to invest in the right technologies and infrastructure support. For new SSCs the opportunity may exist to adopt … Read More