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Outsource magazine: thought-leadership and outsourcing strategy | March 6, 2015

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Shared Services

All Things To All People: Why Shared Services And Outsourcing Stakeholder Management Fails

March 2, 2015 |

 

Ask any leader trying to transform his organization through shared services and outsourcing who his stakeholders are, and he’ll come up with the standard list—the business units, executive management and perhaps even his company’s external customers. … Read More

Global business environment demands more from procurement

January 22, 2015 |

As the global macro environment improves and procurement leaders turn their attention towards corporate growth, pressure is mounting on conventional models of procurement.

Looking at the state of play in the industry amid signs of stronger growth in some parts … Read More

The impact of sourcing trends on governance (Part 2)

January 20, 2015 |

To read Part 1 of this article, click here.

 

Organisations which proactively adapt their retained organisations to support these new demands will have an improved chance of maximising benefits linked to the three IT sourcing trends. For each of … Read More

The impact of sourcing trends on governance (Part 1)

January 8, 2015 |

Many organisations are not able to get the maximum value from IT sourcing and pursue a variety of sourcing options in an attempt to optimise their return. Sourcing trends such as multi-vendor outsourcing, shared service centres and cloud services are … Read More

The Whitehall Effect: how Whitehall became the enemy of great public services and what we can do about it

November 6, 2014 |

The following is an edited extract from Chapter 5 of The Whitehall Effect: how Whitehall became the enemy of great public services and what we can do about it by John Seddon, recently published by Triarchy Press.

It was Gordon … Read More

Outsourcing Nightmares: our contributors look back in horror…

November 4, 2014 |

The Outsource community shares dreadful tales of woe…

Scott Thiel Partner and Head of Intellectual Property & Technology, Hong Kong, DLA Piper We once had a client that was determined to do a very complex corporate joint venture outsourcing when … Read More

Setting up a world-class Global Business Services organisation: no easy undertaking!

September 12, 2014 |

Businesses leaders are increasingly presenting tougher challenges to their corporate functions: “Help me save money year-on-year” and “allow me to be more flexible so I can respond to external changes” are just two examples of what they are looking for. … Read More

Top tips for setting up a shared service centre

August 21, 2014 |

The establishment of an internal shared service centre (SSC) – or the transfer of functions to a BPO, for that matter – is not a decision that can be taken lightly and with the mind-set that money can be saved … Read More

The “I” Word: Innovation in the finance function – the Shared Service Centre as an innovation engine

July 17, 2014 |

The concept of innovation is something that has been at the heart of every SSC setup ever since the shared services and outsourcing industry got started in the last decades of the last century. From the outset, centres have been … Read More

The “I” Word: How can buyers best ensure they get the innovation they require from their outsourcing providers?

July 17, 2014 |

Outsource community members share their thoughts on how to find innovation within an outsourcing agreement…

John Gregory Global Business Services – Global Finance Lead, Kelloggs Buyers will sensibly build a savings target into their BPO contract to ensure focus on … Read More