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Outsource magazine: thought-leadership and outsourcing strategy | April 17, 2014

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Where Is My Data? (Part 1)

April 8, 2014 |

Cloud remains a hot subject and whether you love or loathe it, it’s not something you won’t have heard of or likely have had pushed your way.

Inevitably, when considering cloud, security questions arise – and certainly in the light … Read More

Challenges and Champions: What’s Next For The ITO Space?

January 3, 2014 |

The IT outsourcing space is in the throes of a revolution – numerous revolutions, actually, converging at a time when the very nature and raison d’etre of IT both internally and outsourced are in a state of transition. And, we … Read More

Q&A: Richard Jones, Proxima et al

December 20, 2013 |

With decades of experience right across the space and with a record of huge success behind him, Richard Jones is one of the most recognisable and respected figures in outsourcing. Currently chairman of procurement outsourcers Proxima and a board director … Read More

2014 forecast: cloudy, with a chance to reign

December 17, 2013 |

There will invariably be a wealth of articles on IT predictions and trends for 2014, with cloud being a focal area. The time of cloud and particularly Software-as-a-Service (SaaS) is now. Adoption growth is accelerating as companies who have experienced … Read More

Making SIAM work

August 9, 2013 |

The degree of change required to transform service provision from a prime model to one that engages multiple suppliers is significant. The many strands involved mean that it is not a simple issue that can be bought in and forgotten. … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 |

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

What will be the future game-changers for F&A outsourcing?

July 5, 2013 |

This article originally appeared in Outsource magazine Issue #32 Summer 2013, as part of our feature ‘Visions of the Future‘. To read the main body of that article, click here.

Buyers, providers, advisors, analysts, and market … Read More

SIAM: managing complexity

April 29, 2013 |

(This article was co-written with Greg Jones, an expert in shared services and outsourcing at PA Consulting Group.)

These are complicated times for the CIO. Businesses demand ever-faster change and operate under tight cost constraints with the expectation of excellent … Read More

Vendor Strategies for Improving Profitability

January 24, 2013 |

This column was written by Rachael Stormonth, Senior VP, NelsonHall, and was first published in Outsource magazine Issue #30 Winter 2012.

One of the key aspects of NelsonHall’s research into BPO and IT outsourcing markets is its continuous and comprehensive … Read More

Doomed? Thoughts on trends in the ITO space

November 8, 2012 |

There’s no doubt something’s happening in the IT market. From now, and for the coming years:

  • The heavy overcast sky caused by a conspicuous buzz breaks up to clear commodity cumulus services in a blue hybrid sky of IT … Read More