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Outsource magazine: thought-leadership and outsourcing strategy | December 19, 2014

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Relationship Management

The outsourcing conundrum: why does success still appear so elusive? (Part 2)

December 17, 2014 |

To read Part 1 of this article, click here.

What to make of all this? We could be forgiven for suggesting that a different approach is necessary not only in the consideration of what to make vs buy but also … Read More

The outsourcing conundrum: why does success still appear so elusive? (Part 1)

December 10, 2014 |

I met a consultant friend recently and our conversation got around to considering why successful sourcing still appears to be so elusive. Not to suggest that it isn’t achievable; just that it doesn’t seem to be the norm. We discussed … Read More

Partnership or good working relationship?

December 5, 2014 | 2

One of the things I find encouraging in the development of outsourcing is the increasing lead that clients are taking in the management of the outsourcing relationship. The acceptance of win-win as a reality, rather than a soundbite, and the … Read More

The Future of RPO: how maturing relationships are the key to RPO success

December 3, 2014 |

In the third part of our video roundtable series ‘The Future of RPO 2015‘, our panel looks at how the relationship between buyers and providers of RPO services is evolving – and how this is affecting the kind of deals … Read More

For Better and Not for Worse

November 28, 2014 |

This article is a continuation of ’’Til Death You Do Part?‘, published in the Autumn 2014 issue of Outsource.

During the past month, our onsite team met and surveyed each of their customers in all departments of the automotive assembly … Read More

Don’t let the impending expiration of a BPO contract sneak up on you

November 20, 2014 | 1

BPO customers often miss out on a key opportunity for significant outsourcing relationship enhancement, cost savings, and quality improvement – well before the contract expiration. By the time most companies begin to think about evaluating their expiring BPO contracts, it’s … Read More

Q&A: Steve Turpie

November 17, 2014 |

Steve Turpie has worked as a senior executive in Financial Services and Telecoms for two decades within Global Services, Finance & Operations. He was most recently Group Head of Sourcing and Procurement for Zurich Insurance. We caught up with Steve … Read More

Separating the wheat from the chaff among engineering service providers

November 10, 2014 | 1

If you are associated within the R&D, Product Development (PD) or Purchase function of a global manufacturer, you are likely to have encountered a person calling himself a representative of an engineering services provider. However, a careful look at the … Read More

It will be alright on the night…

November 7, 2014 | 1

Older readers from the UK may fondly recall Denis Norden hosting the hit TV series It’ll Be Alright On The Night. Clipboard in hand he treated us to bloopers and outtakes, falling scenery, actors messing up their lines and newsreaders … Read More

Outsourcing Nightmares: four steps this industry needs to take to avoid engagement failure in the future

November 4, 2014 |

1) Less focus on the deal, more on the relationship. Providers are all-too-frequently being forced into the position of saying what they need to win the deal, as opposed to having a structure to propose a realistic partnership that works … Read More