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Outsource magazine: thought-leadership and outsourcing strategy | March 4, 2015

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Relationship Management

The four Rs of contract renegotiations

February 26, 2015 |

Renegotiating is key to ensuring you continue to get the best deal for your business. The complexity of renegotiating and how you approach it will be predominantly driven by timing and motivation, but knowing exactly what level of renegotiation you … Read More

John W. Henke Jr. and Chun Zhang: Increasing Supplier Trust and Innovation

February 24, 2015 |

The tricky question that most if not all companies face on a constant basis is how to get their suppliers fully engaged and committed to – and even be instrumental in driving – innovation.

While the importance of innovation is … Read More

A town called Hope

February 23, 2015 |

Back in the day, in a town called Hope, two young executives met for coffee in an upmarket hotel lobby. They were busy, bright and enthusiastic. On neutral territory they talked about opportunities and possibilities. She was a leading light … Read More

How much does it cost not to have to talk to you?

February 12, 2015 |

This may seem like an odd question to ask a service provider, but I think it sums up my feeling towards many of the IT services– such as desktop support, network provision and basic application maintenance — that are regularly … Read More

The impact of sourcing trends on governance (Part 2)

January 20, 2015 |

To read Part 1 of this article, click here.

 

Organisations which proactively adapt their retained organisations to support these new demands will have an improved chance of maximising benefits linked to the three IT sourcing trends. For each of … Read More

We are Gathered Together to Join these People…

January 5, 2015 |

This article is a continuation of ‘For Better and Not for Worse‘, published December 2014.

 

 

Earlier this week, I received a text from Herb, a customer who was the plant manager of a major automotive assembly plant in … Read More

Jean Tirole: The science of taming powerful firms

December 22, 2014 |

Jean Tirole, the French professor of economics who recently received the Nobel Prize, is one of the most influential modern economists for his extensive theories and rigorous mathematic analysis of strategic behaviour and information economics in what is known as … Read More

The outsourcing conundrum: why does success still appear so elusive? (Part 2)

December 17, 2014 |

To read Part 1 of this article, click here.

What to make of all this? We could be forgiven for suggesting that a different approach is necessary not only in the consideration of what to make vs buy but also … Read More

The outsourcing conundrum: why does success still appear so elusive? (Part 1)

December 10, 2014 |

I met a consultant friend recently and our conversation got around to considering why successful sourcing still appears to be so elusive. Not to suggest that it isn’t achievable; just that it doesn’t seem to be the norm. We discussed … Read More

Partnership or good working relationship?

December 5, 2014 | 2

One of the things I find encouraging in the development of outsourcing is the increasing lead that clients are taking in the management of the outsourcing relationship. The acceptance of win-win as a reality, rather than a soundbite, and the … Read More