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Outsource magazine: thought-leadership and outsourcing strategy | January 31, 2015

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Relationship Management

The impact of sourcing trends on governance (Part 2)

January 20, 2015 |

To read Part 1 of this article, click here.

 

Organisations which proactively adapt their retained organisations to support these new demands will have an improved chance of maximising benefits linked to the three IT sourcing trends. For each of … Read More

We are Gathered Together to Join these People…

January 5, 2015 |

This article is a continuation of ‘For Better and Not for Worse‘, published December 2014.

 

 

Earlier this week, I received a text from Herb, a customer who was the plant manager of a major automotive assembly plant in … Read More

Jean Tirole: The science of taming powerful firms

December 22, 2014 |

Jean Tirole, the French professor of economics who recently received the Nobel Prize, is one of the most influential modern economists for his extensive theories and rigorous mathematic analysis of strategic behaviour and information economics in what is known as … Read More

The outsourcing conundrum: why does success still appear so elusive? (Part 2)

December 17, 2014 |

To read Part 1 of this article, click here.

What to make of all this? We could be forgiven for suggesting that a different approach is necessary not only in the consideration of what to make vs buy but also … Read More

The outsourcing conundrum: why does success still appear so elusive? (Part 1)

December 10, 2014 |

I met a consultant friend recently and our conversation got around to considering why successful sourcing still appears to be so elusive. Not to suggest that it isn’t achievable; just that it doesn’t seem to be the norm. We discussed … Read More

Partnership or good working relationship?

December 5, 2014 | 2

One of the things I find encouraging in the development of outsourcing is the increasing lead that clients are taking in the management of the outsourcing relationship. The acceptance of win-win as a reality, rather than a soundbite, and the … Read More

The Future of RPO: how maturing relationships are the key to RPO success

December 3, 2014 |

In the third part of our video roundtable series ‘The Future of RPO 2015‘, our panel looks at how the relationship between buyers and providers of RPO services is evolving – and how this is affecting the kind of deals … Read More

For Better and Not for Worse

November 28, 2014 |

This article is a continuation of ’’Til Death You Do Part?‘, published in the Autumn 2014 issue of Outsource.

During the past month, our onsite team met and surveyed each of their customers in all departments of the automotive assembly … Read More

Don’t let the impending expiration of a BPO contract sneak up on you

November 20, 2014 | 1

BPO customers often miss out on a key opportunity for significant outsourcing relationship enhancement, cost savings, and quality improvement – well before the contract expiration. By the time most companies begin to think about evaluating their expiring BPO contracts, it’s … Read More

Q&A: Steve Turpie

November 17, 2014 |

Steve Turpie has worked as a senior executive in Financial Services and Telecoms for two decades within Global Services, Finance & Operations. He was most recently Group Head of Sourcing and Procurement for Zurich Insurance. We caught up with Steve … Read More