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Outsource magazine: thought-leadership and outsourcing strategy | November 29, 2014

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Relationship Management

For Better and Not for Worse

November 28, 2014 |

This article is a continuation of ’’Til Death You Do Part?‘, published in the Autumn 2014 issue of Outsource.

During the past month, our onsite team met and surveyed each of their customers in all departments of the automotive assembly … Read More

Don’t let the impending expiration of a BPO contract sneak up on you

November 20, 2014 |

BPO customers often miss out on a key opportunity for significant outsourcing relationship enhancement, cost savings, and quality improvement – well before the contract expiration. By the time most companies begin to think about evaluating their expiring BPO contracts, it’s … Read More

Q&A: Steve Turpie

November 17, 2014 |

Steve Turpie has worked as a senior executive in Financial Services and Telecoms for two decades within Global Services, Finance & Operations. He was most recently Group Head of Sourcing and Procurement for Zurich Insurance. We caught up with Steve … Read More

Separating the wheat from the chaff among engineering service providers

November 10, 2014 | 1

If you are associated within the R&D, Product Development (PD) or Purchase function of a global manufacturer, you are likely to have encountered a person calling himself a representative of an engineering services provider. However, a careful look at the … Read More

It will be alright on the night…

November 7, 2014 | 1

Older readers from the UK may fondly recall Denis Norden hosting the hit TV series It’ll Be Alright On The Night. Clipboard in hand he treated us to bloopers and outtakes, falling scenery, actors messing up their lines and newsreaders … Read More

Outsourcing Nightmares: four steps this industry needs to take to avoid engagement failure in the future

November 4, 2014 |

1) Less focus on the deal, more on the relationship. Providers are all-too-frequently being forced into the position of saying what they need to win the deal, as opposed to having a structure to propose a realistic partnership that works … Read More

Are You The Scorpion Or The Frog?

November 4, 2014 |

Less than 60 days before the expiration of an existing outsourcing contract, the outsourcing company’s CFO made a new demand in contract renewal talks. He said that the provider must “guarantee savings” of a certain amount or he will put … Read More

’Til Death You Do Part?

November 4, 2014 |

It was an uneventful Thursday afternoon until the phone rang.  On the other end was a plant manager from an assembly plant in Ohio, one of my customers.  Within a few minutes, I was in the car and heading north … Read More

Is your offshore research partnership in good hands?

October 14, 2014 |

It is people who create effective relationships…or destroy them. And this certainly holds true for research offshoring partnerships. No doubt research offshoring relationships need to have robust institutional and process frameworks at their base. You need a comprehensive contract, service … Read More

Quick, painless and easy LPO: 8 facets of client onboarding

September 4, 2014 |

I am often asked, in my consulting practice, about the most challenging offshoring projects I have experienced – the most problematic ones and the actions I undertook, the methodologies I employed to drive them to eventual success. While this is … Read More