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Outsource magazine: thought-leadership and outsourcing strategy | October 23, 2014

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Relationship Management

Is your offshore research partnership in good hands?

October 14, 2014 |

It is people who create effective relationships…or destroy them. And this certainly holds true for research offshoring partnerships. No doubt research offshoring relationships need to have robust institutional and process frameworks at their base. You need a comprehensive contract, service … Read More

Quick, painless and easy LPO: 8 facets of client onboarding

September 4, 2014 |

I am often asked, in my consulting practice, about the most challenging offshoring projects I have experienced – the most problematic ones and the actions I undertook, the methodologies I employed to drive them to eventual success. While this is … Read More

NBA Q&A: Douglas O’Neill, Inntel

August 18, 2014 |

Douglas O’Neill is the owner and MD of meetings and travel management provider Inntel. His organisation has been chosen as a finalist in the BlackBerry Business Enabler of the Year category at the 2014 National Business Awards; as part of … Read More

TOP TEN: Biggest Lies in Outsourcing

August 18, 2014 |

In an ideal world everyone would be scrupulously honest, willing to shine a light on their own shortcomings, and engage with a partner on an entirely frank and open basis. But this is not an ideal world… For the latest … Read More

Innovation is a necessity!

August 13, 2014 | 1

Innovation is no longer optional, it is a necessity. Market trends are more fluid and challenging at every level and businesses need to respond by re-inventing and transforming themselves. That innovation also has to go broader and deeper than ever … Read More

Reasons for outsourcing: why would you do it in the first place?

July 31, 2014 |

So the question is “why would you outsource part of your business?” Reducing costs, getting a third-party supplier to handle a part of your business you don’t want to be that involved in, getting access to experts and emerging technology … Read More

Building the foundations of success

July 29, 2014 |

During the recession, many financial services organisations chose to outsource more key services as this allowed them to avoid carrying overheads and the recruitment costs that full-time staff would engender. As the economy improves, most companies are moving towards a … Read More

Rethinking the Role of the Contract Process in Business Changing Initiatives

July 16, 2014 |

Changing your business is hard – not only from an operational or technical standpoint, but also from an organisational change management perspective.  Include some third parties in the mix in the form of outsourcing providers, systems integrators, etc., along with … Read More

Head-to-Head: Jef Loos & Eleanor Winn

July 16, 2014 |

It’s always great to be involved in ground-breaking research – especially when it’s backed up by some of the sharpest advisory minds in the space. Ahead of the release of Whitelane’s latest report on the UK’s ITO market, we asked … Read More

Doing the sums on opportunistic behaviour

July 14, 2014 |

An incumbent supplier is invited to quote for some new work and submits a price that is more than double that of any other competitor. A client fails to provide feedback on a detailed proposal despite repeated requests. A senior … Read More