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Outsource magazine: thought-leadership and outsourcing strategy | February 28, 2015

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Public Sector

A contract to transform

February 16, 2015 |

The UK government has been shocked by the weaknesses in its commissioning and contract management of services revealed by the G4S and Serco incidents. At a time that both public and private sectors depend ever more heavily on their service … Read More

2014 outsourcing market review and predictions for 2015

December 23, 2014 | 1

The last 12 months have produced a lot of highs in the outsourcing market, which has set the tone for 2015. Indeed, we saw one of the strongest years for outsourcing in EMEA in a decade with more activity across … Read More

OPINION: Getting beyond the doom and gloom – the talent challenge in UK local government

December 3, 2014 |

We have for many years in local government been struggling to retain in the profession talented and experienced children’s social workers. This is challenging work. Thankfully, cases such as Baby P are a rarity, but nonetheless, these staff face daily … Read More

The Whitehall Effect: how Whitehall became the enemy of great public services and what we can do about it

November 6, 2014 |

The following is an edited extract from Chapter 5 of The Whitehall Effect: how Whitehall became the enemy of great public services and what we can do about it by John Seddon, recently published by Triarchy Press.

It was Gordon … Read More

Outsourcing Nightmares: the horror, the horror…

November 4, 2014 |

So what sorts of things happen that really create problems? 1. Believing the outsourcer is your very best friend that will put your interest ahead of his own. 2. After a round of golf with the outsourcer’s sales team, you … Read More

BPO in UK Central Government Sector: “Vendor Beware”

November 3, 2014 |

Plenty has been written about the shortcomings of large IT outsourcing contracts and complex IT projects in the UK central government sector. Many have ended up costing way beyond initial budgets, and/or have taken years longer than envisaged, or indeed … Read More

The failure of a service

September 3, 2014 |

Summer 2014 has seen the spectacular failure of a number of services. Some important lessons have been drawn from these. What are they and how should they affect services and the way they are run?

We all make mistakes. One … Read More

Public sector driving the outsourcing sector in the UK

July 11, 2014 |

The UK public sector has spent almost double that of the commercial sector on outsourcing over the past two years.

In fact, our latest research reveals that the total contract value (TCV) of public sector outsourcing agreements broke the £50 … Read More

Getting the basics right: the UK government’s new Cyber Essentials Scheme

May 19, 2014 |

Spurred on by its analysis of cyber attacks against UK enterprises, the government has identified a series of basic technical controls that many businesses are failing to use to manage cyber risk. Whilst that might not come as a surprise, … Read More

IT Applications Services: the challenges today (Part 2)

April 29, 2014 |

Earlier this month I posted some thoughts arising from a roundtable debate involving various members of the advisory community looking at the IT Applications Services space. This article having prompted some good responses from readers, I thought I would follow … Read More