Image Image Image Image Image Image Image Image Image Image

Outsource magazine: thought-leadership and outsourcing strategy | November 24, 2014

Scroll to top

Top

Public Sector

The Whitehall Effect: how Whitehall became the enemy of great public services and what we can do about it

November 6, 2014 |

The following is an edited extract from Chapter 5 of The Whitehall Effect: how Whitehall became the enemy of great public services and what we can do about it by John Seddon, recently published by Triarchy Press.

It was Gordon … Read More

Outsourcing Nightmares: the horror, the horror…

November 4, 2014 |

So what sorts of things happen that really create problems? 1. Believing the outsourcer is your very best friend that will put your interest ahead of his own. 2. After a round of golf with the outsourcer’s sales team, you … Read More

BPO in UK Central Government Sector: “Vendor Beware”

November 3, 2014 |

Plenty has been written about the shortcomings of large IT outsourcing contracts and complex IT projects in the UK central government sector. Many have ended up costing way beyond initial budgets, and/or have taken years longer than envisaged, or indeed … Read More

The failure of a service

September 3, 2014 |

Summer 2014 has seen the spectacular failure of a number of services. Some important lessons have been drawn from these. What are they and how should they affect services and the way they are run?

We all make mistakes. One … Read More

Public sector driving the outsourcing sector in the UK

July 11, 2014 |

The UK public sector has spent almost double that of the commercial sector on outsourcing over the past two years.

In fact, our latest research reveals that the total contract value (TCV) of public sector outsourcing agreements broke the £50 … Read More

Getting the basics right: the UK government’s new Cyber Essentials Scheme

May 19, 2014 |

Spurred on by its analysis of cyber attacks against UK enterprises, the government has identified a series of basic technical controls that many businesses are failing to use to manage cyber risk. Whilst that might not come as a surprise, … Read More

IT Applications Services: the challenges today (Part 2)

April 29, 2014 |

Earlier this month I posted some thoughts arising from a roundtable debate involving various members of the advisory community looking at the IT Applications Services space. This article having prompted some good responses from readers, I thought I would follow … Read More

The politics of UK government outsourcing

April 22, 2014 |

British political commentators have been denied one of their traditional occupations: speculating about the date of the next general election. For the first time in UK history the next poll has a fixed date: 7 May 2015. But what commentators … Read More

Q&A: Una Du Noyer, IBM

February 25, 2014 |

Una Du Noyer is Executive Partner, Head of Technology Strategy UKI at IBM Global Business Services. Ahead of our webinar in association with IBM,A digital death – who will mourn the IT function?‘, we spoke with Una about the … Read More

Is Infrastructure Necessary?

January 2, 2014 |

In November 2013, Outsource co-hosted a breakfast roundtable with IBM, addressing the question “Is Infrastructure Necessary?” This intentionally provocative title proved to be the inspiration for a very wide-ranging discussion; the attendees – comprising senior IT professionals from a broad … Read More