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Outsource magazine: thought-leadership and outsourcing strategy | April 20, 2014

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Public Sector

Q&A: Una Du Noyer, IBM

February 25, 2014 |

Una Du Noyer is Executive Partner, Head of Technology Strategy UKI at IBM Global Business Services. Ahead of our webinar in association with IBM,A digital death – who will mourn the IT function?‘, we spoke with Una about the … Read More

Is Infrastructure Necessary?

January 2, 2014 |

In November 2013, Outsource co-hosted a breakfast roundtable with IBM, addressing the question “Is Infrastructure Necessary?” This intentionally provocative title proved to be the inspiration for a very wide-ranging discussion; the attendees – comprising senior IT professionals from a broad … Read More

Public sector outsourcing: a very different beast?

November 29, 2013 |

Our recent spotlight on the public sector, in the quarterly ISG Outsourcing Index, showed that the global public sector outsourcing market outpaced the private sector by an impressive 46 per cent in the third quarter of this year.

With public … Read More

OPINION: Working for a brighter future in public services

November 4, 2013 |

The role of outsourcers in the delivery of healthcare and other public services is an emotive issue.  However, for too long the debate has been polarised on an all-or-nothing basis between those who want to keep the public sector as … Read More

TOP TEN: Pathetic Politicians

October 2, 2013 | 1

Ambrose Bierce described politics as “a strife of interests masquerading as a contest of principles” – and anyone keeping even the most distant eye upon the political arena would presumably agree that when it comes to outsourcing’s place in contemporary … Read More

One Barnet: the inside story of a game-changing and controversial public sector outsourcing

September 20, 2013 | 1

On the 5th August 2013, the London Borough of Barnet entered into contractual arrangements for two major outsourcing contracts which will redefine the way in which public bodies deliver services and act as a commissioning template for the future. The … Read More

Technical security skill shortfall means heightened risk levels for business

September 12, 2013 |

A report commissioned by IBM concluded that technical information security skills are in short supply and that this is creating vulnerability and risk in business. The research, carried out by Forrester Research, revealed that even mature organisations are facing increased … Read More

HR

Mutually beneficial?

August 23, 2013 |

The market place for the delivery of public services could be set for another change next year with a 2014 update on the EU Procurement Directive potentially offering newly created mutual and social enterprises easier entry to the market place.

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OFT moves to investigate the structure of public contracting in the IT sector

August 15, 2013 |

On July 3, 2013, the UK’s competition authority, the Office of Fair Trading (OFT), initiated a call for information regarding the supply of Information and Communication Technology (ICT) services to the public sector.  The OFT urges suppliers and purchasers to … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 |

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More