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Outsource magazine: thought-leadership and outsourcing strategy | October 31, 2014

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Public Sector

The failure of a service

September 3, 2014 |

Summer 2014 has seen the spectacular failure of a number of services. Some important lessons have been drawn from these. What are they and how should they affect services and the way they are run?

We all make mistakes. One … Read More

Public sector driving the outsourcing sector in the UK

July 11, 2014 |

The UK public sector has spent almost double that of the commercial sector on outsourcing over the past two years.

In fact, our latest research reveals that the total contract value (TCV) of public sector outsourcing agreements broke the £50 … Read More

Getting the basics right: the UK government’s new Cyber Essentials Scheme

May 19, 2014 |

Spurred on by its analysis of cyber attacks against UK enterprises, the government has identified a series of basic technical controls that many businesses are failing to use to manage cyber risk. Whilst that might not come as a surprise, … Read More

IT Applications Services: the challenges today (Part 2)

April 29, 2014 |

Earlier this month I posted some thoughts arising from a roundtable debate involving various members of the advisory community looking at the IT Applications Services space. This article having prompted some good responses from readers, I thought I would follow … Read More

The politics of UK government outsourcing

April 22, 2014 |

British political commentators have been denied one of their traditional occupations: speculating about the date of the next general election. For the first time in UK history the next poll has a fixed date: 7 May 2015. But what commentators … Read More

Q&A: Una Du Noyer, IBM

February 25, 2014 |

Una Du Noyer is Executive Partner, Head of Technology Strategy UKI at IBM Global Business Services. Ahead of our webinar in association with IBM,A digital death – who will mourn the IT function?‘, we spoke with Una about the … Read More

Is Infrastructure Necessary?

January 2, 2014 |

In November 2013, Outsource co-hosted a breakfast roundtable with IBM, addressing the question “Is Infrastructure Necessary?” This intentionally provocative title proved to be the inspiration for a very wide-ranging discussion; the attendees – comprising senior IT professionals from a broad … Read More

Public sector outsourcing: a very different beast?

November 29, 2013 |

Our recent spotlight on the public sector, in the quarterly ISG Outsourcing Index, showed that the global public sector outsourcing market outpaced the private sector by an impressive 46 per cent in the third quarter of this year.

With public … Read More

OPINION: Working for a brighter future in public services

November 4, 2013 |

The role of outsourcers in the delivery of healthcare and other public services is an emotive issue.  However, for too long the debate has been polarised on an all-or-nothing basis between those who want to keep the public sector as … Read More

TOP TEN: Pathetic Politicians

October 2, 2013 | 1

Ambrose Bierce described politics as “a strife of interests masquerading as a contest of principles” – and anyone keeping even the most distant eye upon the political arena would presumably agree that when it comes to outsourcing’s place in contemporary … Read More