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Outsource magazine: thought-leadership and outsourcing strategy | April 19, 2014

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Procurement

A marriage made in Heaven or a one-night stand? (Part 2)

April 16, 2014 |

To read the first part of this article, click here.

Every supplier has a core set of services and situations in which it thrives. It can push a certain way outside this and still succeed. Push it too far, and … Read More

OPINION: A Whole World Of Talent

April 9, 2014 |

Even during the darkest days of the economic crisis my clients were complaining that finding, motivating and retaining the right talent was difficult; now that the economy is slowly gearing up for growth that task is even more challenging. What … Read More

RE: Strategy

March 26, 2014 |

Outsourcing corporate real estate functions to save money is the right move for the wrong reason. It’s a strategy that may appear successful at first, but will eventually leave a company in an inferior competitive position. Over the past ten … Read More

Building Stronger Connections: Optimal Stakeholder Engagement

March 25, 2014 |

Most companies have organisations that manage external relationships with key suppliers and service providers. These teams – be they part of a Vendor Management Organisation (VMO), procurement department, a governance or “stay back” team, or some other similar structure – … Read More

Supplier diversity: coming of age in the UK

March 21, 2014 |

Supplier diversity, originating in the US, is now gathering momentum in the UK. Indeed in a recent procurement conference it was the general view that supplier diversity was the next happening thing and something that companies needed to embrace.

At … Read More

It’s time to break down the silos

March 18, 2014 |

In the BPO industry, there’s a lot of talk about breaking down silos. However, the counterintuitive truth of it all is that the BPO industry also creates silos.

Traditionally, BPO has been transaction-based, and limited to a specific service offering … Read More

OPINION: Give the frog a chance!

February 7, 2014 | 1

Many of us know the parable of the boiled frog. A frog dropped in water too hot to live in will quickly jump out of it. However, if you put a frog in cold water and warm it slowly it … Read More

Service transition: delivering the promise

January 17, 2014 |

The contract has been signed. Champagne has been consumed. The hangover is over – or is it just beginning? It takes many organisations two years or more to get a new service up and running effectively. In these times of … Read More

Trumping Price-Only with Best Value

January 2, 2014 | 1

It is likely that no other subject gets as much attention when two companies are entering, or extending, their outsourcing business relationship as the effort to come up with a fair pricing structure. Money is money after all, and money … Read More

2014 the year of working the profit and loss harder

December 16, 2013 |

CFO.com recently published an article around the Eight Top Issues for CFOs in 2014*. The number one consideration was to ‘avoid choking off revenue growth’ or put another way, focus on growth oriented cost management.

The article commented: “Corporate profit margins are close … Read More