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Outsource magazine: thought-leadership and outsourcing strategy | March 2, 2015

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Procurement

A contract to transform

February 16, 2015 |

The UK government has been shocked by the weaknesses in its commissioning and contract management of services revealed by the G4S and Serco incidents. At a time that both public and private sectors depend ever more heavily on their service … Read More

Global business environment demands more from procurement

January 22, 2015 |

As the global macro environment improves and procurement leaders turn their attention towards corporate growth, pressure is mounting on conventional models of procurement.

Looking at the state of play in the industry amid signs of stronger growth in some parts … Read More

Outsourcing: a service or business-based approach? (Part 2)

January 14, 2015 |

To read the first part of this article, click here.

The culture of control

One key aspect of the business outputs-based model for suppliers is that it relinquishes control of the methods of service delivery to the supplier: the supplier … Read More

Outsourcing: a service or business-based approach? (Part 1)

January 7, 2015 |

The challenge of effective procurement and measurement of an outsourced service arrangement is one which has never quite been solved throughout the 25-year history of the outsourcing industry.  Even today, in putting together deals, suppliers and customers still struggle to … Read More

Q&A: Vinny Patel, Accenture

November 21, 2014 |

Vinny Patel is a managing director within Accenture’s procurement BPO business, accountable for service delivery across Accenture’s procurement BPO client relationships in the EALA region. Ahead of our editor’s breakfast roundtable with Accenture looking at trends within procurement and the … Read More

Q&A: Steve Turpie

November 17, 2014 |

Steve Turpie has worked as a senior executive in Financial Services and Telecoms for two decades within Global Services, Finance & Operations. He was most recently Group Head of Sourcing and Procurement for Zurich Insurance. We caught up with Steve … Read More

Outsourcing Nightmares: our contributors look back in horror…

November 4, 2014 |

The Outsource community shares dreadful tales of woe…

Scott Thiel Partner and Head of Intellectual Property & Technology, Hong Kong, DLA Piper We once had a client that was determined to do a very complex corporate joint venture outsourcing when … Read More

Navigating Innovation: The First Three Steps

October 29, 2014 |

Innovation is the zeitgeist of outsourcing today (as the Summer 2014 edition of Outsource made clear). With budgets tight, and technology bringing new options and tools into play, everyone is trying to succeed by doing things differently. However, Aecus’ research … Read More

The Assumption of Noble Intent

October 27, 2014 |

I wonder if you’re a contract manager and you’ve ever sat in a negotiation where the topic has arisen of ensuring the supplier bid team is actually going to become the supplier delivery team: “We need to see who we’re … Read More

Helping suppliers fight back

September 26, 2014 |

The headlines are everywhere: “Suppliers being squeezed”, “Margins under pressure”. There are numerous tools and countless advisors helping buyers, but what support is available for suppliers trying to sell to these sophisticated buyers?

The 1990s saw the rise of strategic … Read More