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Outsource magazine: thought-leadership and outsourcing strategy | August 31, 2014

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Procurement

Top tips for setting up a shared service centre

August 21, 2014 |

The establishment of an internal shared service centre (SSC) – or the transfer of functions to a BPO, for that matter – is not a decision that can be taken lightly and with the mind-set that money can be saved … Read More

Building the foundations of success

July 29, 2014 |

During the recession, many financial services organisations chose to outsource more key services as this allowed them to avoid carrying overheads and the recruitment costs that full-time staff would engender. As the economy improves, most companies are moving towards a … Read More

Rethinking the Role of the Contract Process in Business Changing Initiatives

July 16, 2014 |

Changing your business is hard – not only from an operational or technical standpoint, but also from an organisational change management perspective.  Include some third parties in the mix in the form of outsourcing providers, systems integrators, etc., along with … Read More

Doing the sums on opportunistic behaviour

July 14, 2014 |

An incumbent supplier is invited to quote for some new work and submits a price that is more than double that of any other competitor. A client fails to provide feedback on a detailed proposal despite repeated requests. A senior … Read More

Embracing the world of RPO

June 16, 2014 | 1

Corporate HR departments are increasingly using Recruitment Process Outsourcing (RPO) services to transfer all or part of their recruitment activities to an external service provider. RPO providers bring forward deep recruiting capabilities that include well-qualified recruiters, processes, sourcing networks, technology … Read More

Getting the basics right: the UK government’s new Cyber Essentials Scheme

May 19, 2014 |

Spurred on by its analysis of cyber attacks against UK enterprises, the government has identified a series of basic technical controls that many businesses are failing to use to manage cyber risk. Whilst that might not come as a surprise, … Read More

European SSO Week 2014: First Thoughts

May 13, 2014 |

It’s that time of year again: the grandest spectacle in the European outsourcing calendar, the 14th Annual European Shared Services & Outsourcing Week, has rolled into town – in this case fair Dublin – and based on the experience of … Read More

Great expectations: getting commercial management right

April 30, 2014 |

 

 

 

 

 

IF you can keep your head when all about you Are losing theirs and blaming it on you, If you can trust yourself when all men doubt you, But make allowance for their doubting too;Read More

The politics of UK government outsourcing

April 22, 2014 |

British political commentators have been denied one of their traditional occupations: speculating about the date of the next general election. For the first time in UK history the next poll has a fixed date: 7 May 2015. But what commentators … Read More

A marriage made in Heaven or a one-night stand? (Part 2)

April 16, 2014 |

To read the first part of this article, click here.

Every supplier has a core set of services and situations in which it thrives. It can push a certain way outside this and still succeed. Push it too far, and … Read More