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Outsource magazine: thought-leadership and outsourcing strategy | February 1, 2015

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Sitel predict how this year’s World Cup will impact customer service

May 16, 2014 |

As brands take their battles for sales, to this year’s World Cup, Sitel, the UK’s leading customer care outsourcing experts, report on some emerging customer service trends.

Guy Tweedale, Senior Vice President, Sales, EMEAsays; “We are already seeing a … Read More

Outsourcing is NOT offshoring – why procurement outsourcing needs an alternative approach

November 4, 2013 |

Many internal procurement functions struggle to meet the increasing demands placed on them from budget holders, looking to get more for less – particularly when talking about non-core goods and services (which differ from budget holder to budget holder, … Read More

The alignment of the procurement function to the wider corporate aims: Vodafone’s Stephen Day talks with Proxima

October 31, 2013 |

Stephen Day, Group Supply Chain Management Director – IT at Vodafone, and Proxima’s Chris Gayner, discuss the importance of procurement to the wider business strategy; and the pros and cons of outsourcing, particularly in the area of procurement outsourcing.

Click here … Read More

TOP TEN: Outsourcing Insults

June 27, 2013 | 1

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

It’s easy for an outsider to assume the outsourcing space is a relatively tranquil, even unemotional place – all that technology, all those numbers… And indeed it can be … Read More

The Outsourcing Jigsaw: An industry in need of some fresh perspectives?

December 13, 2012 |

This article originally appeared in Outsource magazine Issue #30 Winter 2012

Sometimes you can gain great understanding of a situation by taking a long hard look from outside – so here are some thoughts from a relative newcomer to the outsourcing … Read More

Our Survey Says…

December 13, 2012 |

Outsource and DLA Piper got together earlier this year to launch a survey asking “what’s the point of outsourcing?”

With the first raft of data in, it’s time to look at the results…

Thank you to all of you who … Read More

Who Moved My World?

December 13, 2012 |

This article originally appeared in Outsource magazine Issue #30 Winter 2012

Five years ago Mark Hillary wrote the influential Who Moved My Job?, an allegory about the consequences of globalisation. Since then, the world has become a very different place – … Read More

Courting the Commentariat

December 13, 2012 |

This article originally appeared in Outsource magazine Issue #30 Winter 2012

Even the most promising sourcing change program can be hindered (or even derailed) by misinformation or the mutterings of those within the organisation with axes to grind – or who … Read More

Hangzhou Municipal Foreign Trade & Economic Cooperation Bureau

November 14, 2012 |

Hangzhou was defined as the “China Service Outsourcing Demonstration City” in February 2009. It is also one of 21 software industry base cities in mainland China. It has currently formed the several industries including telecommunication, software, integrated circuit, digital TV, … Read More


June 13, 2012 |

BPOpronet helps outsourcing suppliers win, implement and deliver their contracts. For example:

  • Premier league, multi-process supplier falling behind specialist competition in race to win £40m IT and £40m F&A global deals with engineering client. BPOpronet provides intensive coaching to … Read More