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Outsource magazine: thought-leadership and outsourcing strategy | November 23, 2014

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Offshoring

Six mantras for choosing the right offshore business research partner

November 11, 2014 |

There are a large number of companies offering business research services across offshore destinations like India (which is the most favoured one), Malaysia, Philippines and several others. How can you ensure that you select the right offshore research partner?

Do … Read More

The Whitehall Effect: how Whitehall became the enemy of great public services and what we can do about it

November 6, 2014 |

The following is an edited extract from Chapter 5 of The Whitehall Effect: how Whitehall became the enemy of great public services and what we can do about it by John Seddon, recently published by Triarchy Press.

It was Gordon … Read More

The Deal Doctor: Location Strategies

October 24, 2014 |

For a generation, the story of outsourcing has been intrinsically linked to location. If you outsourced, whether you realised it or not, this probably resulted in shifting some tasks to different places – tapping into differentials in labour availability, wages … Read More

Ten tips for doing business with Indians

October 21, 2014 | 1

We Indians have a lot of quirks. No doubt, people from other cultures have their quirks too, but arguably, we Indians have more of them. Maybe it’s because we’ve had thousands of years of civilisation to acquire these idiosyncrasies, or … Read More

Is your offshore research partnership in good hands?

October 14, 2014 |

It is people who create effective relationships…or destroy them. And this certainly holds true for research offshoring partnerships. No doubt research offshoring relationships need to have robust institutional and process frameworks at their base. You need a comprehensive contract, service … Read More

Collections: is quality assurance affecting where you decide to outsource your services?

September 29, 2014 |

Where companies are looking to reduce costs, outsourcing has been seen as the way to increase efficiency. Whilst relationships with outsourcers and clients continue to develop, clients’ expectations of the relationship are also growing, looking for additional ways to create … Read More

New frontiers in outsourcing: Sustainable Impact Sourcing

August 19, 2014 |

Several ancient philosophies say that only those who make a significant positive impact to the societies in which they operate can sustain over a long period of time. This has been proven time and again for both individuals – Buddha, … Read More

OPINION: A new world order beyond automation and offshoring

August 5, 2014 | 2

Centuries ago, many Indians believed that crossing the oceans is a sin. Even though they had built ships that could work in oceans, it was still felt that crossing the oceans was a sin. Of course, there are different views … Read More

The “I” Word: Innovation in the finance function – the Shared Service Centre as an innovation engine

July 17, 2014 |

The concept of innovation is something that has been at the heart of every SSC setup ever since the shared services and outsourcing industry got started in the last decades of the last century. From the outset, centres have been … Read More

Different Worlds, Different Ways (Part 2)

July 16, 2014 |

To read the first part of this article, click here…

In all three patterns the people involved need to be approached based on their professional, mental and emotional standing with regards to the outsourcing programme. Those who have fears and … Read More