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Outsource magazine: thought-leadership and outsourcing strategy | April 19, 2014

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Offshoring

Harnessing the IT Revolution

April 15, 2014 |

Digital, cloud, big data and analytics, “consumerisation” and other innovative information technologies are catalysts for the transformation of all kinds of organisations. How well those organisations harness these technologies is now determining who wins and who loses.

IT is now … Read More

“If offshoring makes you happy”: five observations about offshoring colour-blindness…

April 8, 2014 |

“If it makes you happy,” sang Sheryl Crow in 1996, “it can’t be that bad.” Sadly, many outsourcing and shared services experiences don’t share the same lyrical optimism. In fact, many projects can’t even relate to the song’s “oh well, … Read More

Reshoring: the TUC perspective

February 24, 2014 |

The last 30 years have seen a steady decline in manufacturing in the UK and, increasingly, the transfer of back-office jobs overseas. Some argue that this is natural as heavy or low-skilled industries move production to countries where costs are … Read More

Location strategy: the case for Enterprise Footprint Optimisation

February 18, 2014 |

David Cameron’s comments at the recent World Economic Forum in Davos on the rise of re-shoring to the UK have certainly re-energised the debate about location strategy in boardrooms and the media.

The Prime Minister spoke of a chance for … Read More

Q&A: Stephanie Wilson, Firstsource

January 22, 2014 |

Stephanie Wilson is Executive Vice President, Operations at Firstsource Solutions Limited. We caught up with Stephanie to discuss trends in outsourcing (specifically from a customer contact perspective); the shifting on/offshore balance; the rise and rise of web chat and social … Read More

You, Robot?

January 6, 2014 |

Our series looking at ‘Post-Human BPO’ and the robotic revolution begins with an exploration of the impact automation technology is having – and will have – on end-user organisations and the outsourcing provider community: professionals, transform!

The past couple of … Read More

Outsourcing in a Troubled Economic Environment

January 3, 2014 |

At the beginning of December, Outsource hosted a webinar featuring Mark Lewis – Partner and Head of Outsourcing Practice at Berwin Leighton Paisner – speaking on a number of possible challenges arising as a result of economic difficulties impacting upon … Read More

TOP TEN: (More) Collective Outsourcing Nouns

December 20, 2013 |

Back in October, we published ‘Top Ten Collective Outsourcing Nouns’: ten humorous contributions from various (keenly anonymous) contributors from across our network. So popular was this extravaganza of calumny and frivolity that we leapt at the chance to drag the … Read More

Q&A: Richard Jones, Proxima et al

December 20, 2013 |

With decades of experience right across the space and with a record of huge success behind him, Richard Jones is one of the most recognisable and respected figures in outsourcing. Currently chairman of procurement outsourcers Proxima and a board director … Read More

Public sector outsourcing: a very different beast?

November 29, 2013 |

Our recent spotlight on the public sector, in the quarterly ISG Outsourcing Index, showed that the global public sector outsourcing market outpaced the private sector by an impressive 46 per cent in the third quarter of this year.

With public … Read More