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Outsource magazine: thought-leadership and outsourcing strategy | April 25, 2014

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What will be the main ramifications for today’s outsourcing space of the ongoing robotic automation revolution?

April 23, 2014 |

I’ve already re-shored around 300K work items a month from our existing outsource work stack and automated processes using RPA, and at a fraction of the cost of manual resource. Although we’ll always have a need for a manual back … Read More

What are the primary supply-side challenges when implementing an RPA solution?

April 23, 2014 |

The dream (or nightmare) of machines taking over large parts of everyday life is neither new nor revolutionary. Literature is full of examples imagining how life could be like in these scenarios, with George Orwell’s Nineteen Eighty-Four the most noteworthy … Read More

What are the ramifications for major outsourcing providers of the robotic process automation revolution?

April 23, 2014 |

In April 2013, Source ran an RFI process that asked the major BPO service providers for their views on this whole robotic process automation thing. We had 16 respondents which included almost all of the key players, domestic and offshore. … Read More

The case for reshoring your processes – or for never offshoring them in the first place…

April 23, 2014 |

What would you do if you had access to twice as many staff at half the cost? This has been the opportunity presented through offshoring work over the last decade or so. The evidence tells us you’d do the same … Read More

Four questions you should be asking about robotics

April 23, 2014 |

Been hanging out under a rock? If so, you may have missed the industry buzz about using “robots” to drive out increased efficiency from manual processes. Definitely a catchy concept (humans truly are annoying) and a potential game-changer.

So what … Read More

Harnessing the IT Revolution

April 15, 2014 |

Digital, cloud, big data and analytics, “consumerisation” and other innovative information technologies are catalysts for the transformation of all kinds of organisations. How well those organisations harness these technologies is now determining who wins and who loses.

IT is now … Read More

“If offshoring makes you happy”: five observations about offshoring colour-blindness…

April 8, 2014 |

“If it makes you happy,” sang Sheryl Crow in 1996, “it can’t be that bad.” Sadly, many outsourcing and shared services experiences don’t share the same lyrical optimism. In fact, many projects can’t even relate to the song’s “oh well, … Read More

Reshoring: the TUC perspective

February 24, 2014 |

The last 30 years have seen a steady decline in manufacturing in the UK and, increasingly, the transfer of back-office jobs overseas. Some argue that this is natural as heavy or low-skilled industries move production to countries where costs are … Read More

Location strategy: the case for Enterprise Footprint Optimisation

February 18, 2014 |

David Cameron’s comments at the recent World Economic Forum in Davos on the rise of re-shoring to the UK have certainly re-energised the debate about location strategy in boardrooms and the media.

The Prime Minister spoke of a chance for … Read More

Q&A: Stephanie Wilson, Firstsource

January 22, 2014 |

Stephanie Wilson is Executive Vice President, Operations at Firstsource Solutions Limited. We caught up with Stephanie to discuss trends in outsourcing (specifically from a customer contact perspective); the shifting on/offshore balance; the rise and rise of web chat and social … Read More