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Outsource magazine: thought-leadership and outsourcing strategy | November 27, 2014

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NOA

Parseq scoops NOA Award for innovation

November 21, 2014 |

 

Parseq has been confirmed as this year’s most forward thinking member of the business processing world after collecting the accolade of Innovation in Outsourcing at this year’s National Outsourcing Association (NOA) Awards.

The award recognised Parseq’s ground-breaking work … Read More

BPO in UK Central Government Sector: “Vendor Beware”

November 3, 2014 |

Plenty has been written about the shortcomings of large IT outsourcing contracts and complex IT projects in the UK central government sector. Many have ended up costing way beyond initial budgets, and/or have taken years longer than envisaged, or indeed … Read More

Q&A: Kerry Hallard, National Outsourcing Association

January 2, 2014 |

At the end of a tumultuous year for our partners at the National Outsourcing Association, we thought we’d catch up with the Association’s new CEO, Kerry Hallard, to get the lowdown on the NOA’s new structure – and to find … Read More

National Outsourcing Association Awards 2013: the winners!

October 25, 2013 |

It’s that time of year again… The National Outsourcing Association Awards (NOAAs) took place last night (24th October) at the Park Plaza Riverbank Hotel in London, summoning the good, the great and the downright fantastic of the outsourcing space. Celebrating … Read More

Book Learning: NOA Pathway

December 13, 2012 |

This article originally appeared in Outsource magazine Issue #30 Winter 2012

The NOA’s Outsourcing Works campaign continues to highlight the value of outsourcing, when of course it is the right strategy and when it is designed, built and managed successfully. … Read More

NOA Awards 2012 winners announced

October 26, 2012 |

The National Outsourcing Association Awards (NOAA) 2012 sponsored by Wipro took place last night, October 25 in central London. Every year these awards seek out and spotlight both best practice and excellence in outsourcing across the buy-side, sell-side and advisory … Read More

National Outsourcing Association Awards 2012: shortlist announced

September 12, 2012 |

The shortlist for this year’s National Outsourcing Association Awards is now out – and, once again, some of the biggest names in the space are competing to triumph on one of the biggest nights of the European outsourcing calendar. This … Read More

Talking Heads

July 2, 2012 |

This article originally appeared in Outsource Magazine Issue #28 Summer 2012

 

In recent months a debate has arisen around the utility – or otherwise – of the term “outsourcing”: is that one word sufficient, or appropriate, to describe … Read More

The Power of Two (Part 2)

July 2, 2012 |

This article originally appeared in Outsource Magazine Issue #28 Summer 2012

Both Anne Marie Forsyth and Sidney Yuen have devoted a big part of their careers to building up two of the leading industry associations for customer experience, as Chief … Read More

The Legal View: Breaking Up

April 5, 2012 |

This article originally appeared in Outsource Magazine Issue #27 Spring 2012

The recent High Court judgment in AstraZeneca (AZ) v IBM (22/11/11), in which the Court was required to interpret the exit provisions in an IT outsourcing contract, serves as … Read More