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Outsource magazine: thought-leadership and outsourcing strategy | December 21, 2014

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Louise Beaumont

Machine-to-Machine: another white elephant or a big leap forward? (Part 1)

October 20, 2011 |

I started researching this series of articles on Machine-to-Machine (M2M) a while ago and, while fascinating, it’s been a bit of a labyrinth; I’ve been following something of a twisting path to get to some pretty interesting answers.

Given I … Read More

Principles for engaging a supplier: one perspective

October 18, 2011 |

It occurred to me that I’ve spent a lot of time representing the sell side of the outsource equation, and that it would be good to get some buy-side perspective. So, when I was speaking to Cal Ambrosy (manager of … Read More

Innovation: a hoary old scab, or something worth talking about? (Part 4)

August 5, 2011 |

In this series of articles, I have looked at definitions of innovation and answered the ‘why bother’ question – the answer, as you might suspect, is margin – and examined why companies are all talk and very little action when … Read More

Innovation: a hoary old scab, or something worth talking about? (Part 3)

July 12, 2011 |

So, what does it really take to drive innovation through an outsourcing business?

You have to want to. You have to think this is important. And you have to find the balance between ‘urgent’ and ‘important’ such that ‘important’ gets … Read More

Innovation: a hoary old scab, or something worth talking about? (Part 2)

June 20, 2011 |

Margin.

It all comes down to margin.

Margin for the outsourcer. Margin for the customer.

In my last article, I looked at definitions of innovation and answered the “why bother with it?” question – the answer, as you might suspect, … Read More

Innovation: a hoary old scab, or something worth talking about?

May 17, 2011 |

I have to say, my first reaction when innovation was suggested as a topic worth exploring was, “Oh for goodness sake, why on earth would anyone want to pick at this hoary old scab again?  Haven’t we heard it all … Read More

Arbitrage Now

March 31, 2011 |

This article originally appeared in Outsource Magazine Issue #23 Spring 2011

Labour arbitrage has been one of the key drivers of the global outsourcing boom. But for how much longer? And which organisations are best placed to make the very … Read More

From partnering to ecosystem: Copernicus was on to something… (Part 2)

February 21, 2011 |

Last month I talked about moving from an old-style binary partnering view to an ecosystem view encompassing a complex, many-to-many web of relationships.

Your outsourcing business has a huge number of relationships: relationships with clients, relationships with official (and tier … Read More

From partnering to ecosystem: Copernicus was on to something… (Part 1)

January 17, 2011 |

In the outsourcing world, we’re all familiar with the idea of partnering – it sounds good; we’ll be partners.

And partnering is often expressed as a pretty simple binary concept: the outsourcer partners the software supplier, and vice versa. There … Read More