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Outsource magazine: thought-leadership and outsourcing strategy | July 24, 2014

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Karen Paterson

Managing IT talent

September 29, 2011 |

Talent management over the last five years has become the buzzword in HR – but do the same rules apply to managing your technologists? They are a funny bunch of geeks, sometimes withdrawn and introvert, sometimes extroverts. A management term … Read More

Outsourcing and how mobile communications are changing the way we choose to work

August 19, 2011 |

There is a generation that run their lives on smartphones or iPads. Paper is never considered, people are online all the time; they share their work and personal time on applications such as Facebook, Twitter or LinkedIn.  As mobile technology … Read More

OPINION: Is offshoring the right solution for outsourcing?

July 28, 2011 |

During the last ten years we have seen an overwhelming trend to cut costs by outsourcing back office processes and software development to offshore locations, and the same applies to customer-facing front office processes and services, such as call centres … Read More

How safe is your data when you outsource?

June 13, 2011 |

It is very important to understand and ensure your data is safe.  There may be the tightest data protection and confidentiality clauses in the commercial outsourcing contract, but if the business processes are not in place to protect access to … Read More

Outsourcing HR: what does and doesn’t work…

April 22, 2011 |

The vision of moving to a shared services solution and outsourcing HR has been a priority for many HR outsourcing companies.  Key to successful outsourcing is to ensure that systems and processes become embedded in the organisation and that system … Read More

How can users work towards online safety?

April 6, 2011 |

This article originally appeared in Outsource Magazine Issue #23 Spring 2011

The level of understanding of what actually constitutes a secure application (or indeed a website) is starting to improve.  An important phrase is “non-repudiation” – so what does this … Read More

How to manage outsourcing your payroll

March 23, 2011 | 1

The decision to outsource usually comes from a number of organisational internal pressures; this can be budget and the requirement to save costs, it can be the lack of available skills locally to do the work in house, or it … Read More

Cloud computing: facts and fiction

February 23, 2011 |

There is a buzz about the cloud at the moment.  Microsoft is pushing its own solution heavily, HP has a solution as does Oracle.  Everyone wants to be in the cloud!  Having said this, the use of the term “cloud” … Read More