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Outsource magazine: thought-leadership and outsourcing strategy | October 25, 2014

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IT

Designing a succession plan for IT outsourcing

October 16, 2014 |

Before outsourcing, a company will nurture their own talent to achieve their key technology goals, such as developing a strong IT strategy and architecture, forming sound IT business relationships and optimising functions.

Technology leadership is groomed through professional development, with … Read More

The Indian IT industry: challenges within

August 29, 2014 | 2

In the last two decades the IT and IT-enabled services (ITES) industry in India has grown at an astounding rate and created significant value for stakeholders – as well as having contributed immensely to the Indian socioeconomic scenario. While poverty … Read More

NBA Q&A: Damon Crawford, Outsourcery

August 21, 2014 |

Damon Crawford is the Sales and Marketing Director of cloud computing and unified communications provider Outsourcery. His organisation has been chosen as a finalist in the BlackBerry Business Enabler of the Year category at the 2014 National Business Awards; as … Read More

The “I” Word: Driving innovation in outsourced IT services contracts

July 17, 2014 |

In the last few decades IT departments and the services they provide have largely evolved from being an internal support function to a key enabler for businesses  – and now increasingly a competitive edge for businesses. Companies which embraced this … Read More

The rise of the CDO

July 4, 2014 |

Why has the role of the CDO arisen, and why is the CMO seen as the new adversary to the CIO?

With the positive change in the economy being sustained we are seeing businesses develop a strong focus on growth … Read More

OPINION: The IT profession in the UK needs more women

May 14, 2014 |

Women account for just 15-18% of IT professionals; a figure that has fallen significantly in recent years. We believe that this lack of women in the profession is a real threat to UK plc – and evidently so do others, as … Read More

Q&A: BVR Mohan Reddy, NASSCOM

May 8, 2014 |

Later this month, a trade delegation from the Indian National Association of Software and Services Companies (NASSCOM) will be presenting at the Nordic IT Sourcing & Innovation 2014 event in Stockholm, Sweden, as part of a broader mission to the region. Ahead … Read More

Great IT skills, but only OK people skills?

April 30, 2014 | 1

With increased globalisation, more people than ever find themselves working with colleagues from different cultural backgrounds. Whether working face-to- face or increasingly as part of a virtual team the need to build good working relationships is imperative for business. The … Read More

What are the primary obstacles to the widespread adoption of robotic process automation?

April 23, 2014 |

BPOs are at a critical turning point where they need to deliver cost-effective, differentiated solutions. Clients continue to demand innovation, but are hard-pressed to define what that “innovation” might be.  Robotic process automation represents a dramatically new, exciting way for … Read More

What will be the main ramifications for today’s outsourcing space of the ongoing robotic automation revolution?

April 23, 2014 |

I’ve already re-shored around 300K work items a month from our existing outsource work stack and automated processes using RPA, and at a fraction of the cost of manual resource. Although we’ll always have a need for a manual back … Read More