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Outsource magazine: thought-leadership and outsourcing strategy | December 19, 2014

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Innovation

Wipro Digital positioned in the ‘Winner’s Circle’ of HfS Blueprint Report on Marketing Operations and Digital Customer Experience Management

December 15, 2014 |

 

Wipro Digital recognized for its capabilities to design and deliver digital transformation focused on the end customer.

Bangalore, India and London, United Kingdom, December 11, 2014 – Wipro Digital, the digital transformation business of Wipro Ltd. (NYSE:WIT), … Read More

A letter at Christmas

December 15, 2014 |

My dear son,

It is a cold December evening. Manchester’s wind is raging on the window of my hotel, tears running down its face. A sad end to a good day. It was good to share a meal with you … Read More

Kinetic BPO Wins Gold Award for Quality at International Quality Crown Convention in London

December 8, 2014 |

 

Dubai, United Arab Emirates: Kinetic BPO, the leading Company for Customer Experience and Business Process Outsourcing projects in the GCC, headquartered in Dubai, was awarded the prestigious Gold Award for Quality at the International Quality Crown (IQC) Convention … Read More

Innovation, sport and the need for speed

December 8, 2014 |

I attended the recent Aecus (formerly Alsbridge) Innovation Showcase co-hosted by Outsource. Listening to the speakers, I was struck by how ephemeral a concept innovation is. We have all had the experience of a supplier presenting their “great innovation” with … Read More

Innovation and its dance with modernity

December 1, 2014 |

The (accidental) discovery of an opportunity – to change year-date permissions as a run-up to the second millennium – opened up the technology world to anyone who could provision technically competent labour and resolve simple problems. The availability of thousands … Read More

Parseq scoops NOA Award for innovation

November 21, 2014 |

 

Parseq has been confirmed as this year’s most forward thinking member of the business processing world after collecting the accolade of Innovation in Outsourcing at this year’s National Outsourcing Association (NOA) Awards.

The award recognised Parseq’s ground-breaking work … Read More

Outsourcing Nightmares: our contributors look back in horror…

November 4, 2014 |

The Outsource community shares dreadful tales of woe…

Scott Thiel Partner and Head of Intellectual Property & Technology, Hong Kong, DLA Piper We once had a client that was determined to do a very complex corporate joint venture outsourcing when … Read More

Joint Innovation Culture In Outsourcing

November 4, 2014 |

My role over the last few years has been to drive joint innovation activities with IBM’s IT outsourcing clients in the UK and Ireland. This involves all sorts of things – from running one-off innovation workshops and online ideas events … Read More

BPO in UK Central Government Sector: “Vendor Beware”

November 3, 2014 |

Plenty has been written about the shortcomings of large IT outsourcing contracts and complex IT projects in the UK central government sector. Many have ended up costing way beyond initial budgets, and/or have taken years longer than envisaged, or indeed … Read More

Navigating Innovation: The First Three Steps

October 29, 2014 |

Innovation is the zeitgeist of outsourcing today (as the Summer 2014 edition of Outsource made clear). With budgets tight, and technology bringing new options and tools into play, everyone is trying to succeed by doing things differently. However, Aecus’ research … Read More