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Outsource magazine: thought-leadership and outsourcing strategy | November 21, 2014

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Innovation

Parseq scoops NOA Award for innovation

November 21, 2014 |

 

Parseq has been confirmed as this year’s most forward thinking member of the business processing world after collecting the accolade of Innovation in Outsourcing at this year’s National Outsourcing Association (NOA) Awards.

The award recognised Parseq’s ground-breaking work … Read More

Outsourcing Nightmares: our contributors look back in horror…

November 4, 2014 |

The Outsource community shares dreadful tales of woe…

Scott Thiel Partner and Head of Intellectual Property & Technology, Hong Kong, DLA Piper We once had a client that was determined to do a very complex corporate joint venture outsourcing when … Read More

Joint Innovation Culture In Outsourcing

November 4, 2014 |

My role over the last few years has been to drive joint innovation activities with IBM’s IT outsourcing clients in the UK and Ireland. This involves all sorts of things – from running one-off innovation workshops and online ideas events … Read More

BPO in UK Central Government Sector: “Vendor Beware”

November 3, 2014 |

Plenty has been written about the shortcomings of large IT outsourcing contracts and complex IT projects in the UK central government sector. Many have ended up costing way beyond initial budgets, and/or have taken years longer than envisaged, or indeed … Read More

Navigating Innovation: The First Three Steps

October 29, 2014 |

Innovation is the zeitgeist of outsourcing today (as the Summer 2014 edition of Outsource made clear). With budgets tight, and technology bringing new options and tools into play, everyone is trying to succeed by doing things differently. However, Alsbridge’s research … Read More

Share your thoughts on innovation (and maybe win an HP tablet…)

October 22, 2014 |

From an overused cliché to a driver that impacts processes, organisations, industries or society, ‘innovation’ strikes many different chords.

But the fact remains that innovation seems to be very important to businesses of all types. Organisations today are under constant … Read More

Innovating retail financial services: from human to digital and back again

October 10, 2014 |

The rise of ‘challenger banks’ and digital banking is grabbing the headlines, tempting consumers with attractive new current accounts, cashback cards, Apple Pay and ‘hub’ branches. But how have consumers’ expectations of banks changed? With one in two consumers saying … Read More

TOP TEN: (More) Biggest Lies in Outsourcing

September 22, 2014 |

Having published our list of the ten biggest lies in outsourcing last month, we were (sadly) unsurprised to receive a welter of other suggestions for such a litany of infamy. So we decided we should create a follow-up… Hold your … Read More

NBA Q&A: Martin Rantle, Palletline

September 22, 2014 |

Martin Rantle is Sales & Marketing Director for Palletline. His organisation has been chosen as a finalist in the BlackBerry Business Enabler of the Year category at the 2014 National Business Awards; as part of Outsource‘s partnership with the NBAs, … Read More

Special Report: The Future of IT

September 12, 2014 |

Over the course of the last year, Outsource has partnered with IBM across a range of formats – interviews, video panels, roundtables, social media engagement, print and online articles and a webinar – to investigate the rapidly evolving nature of … Read More