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Outsource magazine: thought-leadership and outsourcing strategy | April 18, 2014

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Innovation

Contracting for innovation: how, what, who, when?

April 16, 2014 |

Innovation has been prized within business for as long as I can remember. However when applying this science, process and culture to the outsourcing environment, it is clearly still in its infancy. There is seemingly a major lack of understanding … Read More

Harnessing the IT Revolution

April 15, 2014 |

Digital, cloud, big data and analytics, “consumerisation” and other innovative information technologies are catalysts for the transformation of all kinds of organisations. How well those organisations harness these technologies is now determining who wins and who loses.

IT is now … Read More

How do you introduce transformation into BPO?

April 10, 2014 |

In the last issue of Outsource, Rachael Stormonth – Senior VP, Research at NelsonHall – addressed the question, “What does innovation mean in BPO?” That article defined transformation programs as “programs where the desired destination is known and mapped out, … Read More

2014: the year that HR leaders future-proof their businesses

April 8, 2014 |

2013 was a year that saw businesses around the world continuing to linger in an uncertain economy, causing many to reassess their expenditure across all departments – with the recruitment and talent management sector being no exception. 2014, however, is … Read More

How your outsourcing vendor can become an innovation partner

April 4, 2014 | 1

There’s never a dull moment in the outsourcing industry, as it meets the challenges of a very rapidly changing technology world as well as business environment. Having been in the thick of it for about two decades, I believe I … Read More

Business Ecosystems: Enablers, or Constrictors?

April 4, 2014 |

The modern industrial world globally is quite comfortable with delving into the topic around the need for, and attendant benefits waiting to be derived from, building and maintaining structured ecosystems that would provide assurances of continuity and growth. Starting in … Read More

The Ascent of Business

April 2, 2014 |

Business is evolving, perhaps at a faster pace now than at any time since the advent of the assembly line, driven by a nexus of technological advances, an ever-deeper understanding of best practice and process excellence, and the ongoing revolution … Read More

Improving efficiency and ensuring innovation through contracts

March 31, 2014 |

From a contractual perspective, BPO service providers need to implement innovative initiatives to enhance revenues, profitability, and operating margins. In addition, they require specific incentives in order to focus on client performance. Therefore, it is imperative that clients and BPO … Read More

Q&A: Alexander Reay, ITOSDA

March 28, 2014 |

Alexander Reay is the President of the Nordic IT Outsourcing & Software Development Association (ITSODA). Ahead of the forthcoming Nordic IT Sourcing & Innovation 2014 event, to be held May 22-23 in Stockholm, we got together with Alexander to find … Read More

Churchman, Rittel and Webber: The “Wicked” Problem

March 27, 2014 |

Do you have one of those really tough business problems that seems to plague you? No matter what you try, nothing seems to solve the problem?

University of California Professor Horst Rittel coined the term “Wicked Problem” in the mid-1960s … Read More