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Outsource magazine: thought-leadership and outsourcing strategy | April 20, 2014

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India

Will the Indian elections have an impact upon outsourcing?

April 11, 2014 |

For many of us in India, Election 2014 appears qualitatively different from previous elections. Of course, the noise levels are higher and much more money is being spent to generate the noise, but there are several fundamental changes.

First, this … Read More

OPINION: A Whole World Of Talent

April 9, 2014 |

Even during the darkest days of the economic crisis my clients were complaining that finding, motivating and retaining the right talent was difficult; now that the economy is slowly gearing up for growth that task is even more challenging. What … Read More

Business Ecosystems: Enablers, or Constrictors?

April 4, 2014 |

The modern industrial world globally is quite comfortable with delving into the topic around the need for, and attendant benefits waiting to be derived from, building and maintaining structured ecosystems that would provide assurances of continuity and growth. Starting in … Read More

Q&A: Cathy Tornbohm, Gartner

March 26, 2014 | 1

Cathy Tornbohm is VP BPO Research for Gartner, and one of the most prominent analysts in the global outsourcing space. We got together with Cathy in March to get her views on the state of BPO today, the potential impact … Read More

Ingredients for European growth

February 28, 2014 |

The economic mood across Europe is looking up; in fact we’ve seen businesses report better performance compared to their competitors in the last two years. As this optimism has grown, so too has the willingness of businesses to invest in … Read More

Location strategy: the case for Enterprise Footprint Optimisation

February 18, 2014 |

David Cameron’s comments at the recent World Economic Forum in Davos on the rise of re-shoring to the UK have certainly re-energised the debate about location strategy in boardrooms and the media.

The Prime Minister spoke of a chance for … Read More

Q&A: Stephanie Wilson, Firstsource

January 22, 2014 |

Stephanie Wilson is Executive Vice President, Operations at Firstsource Solutions Limited. We caught up with Stephanie to discuss trends in outsourcing (specifically from a customer contact perspective); the shifting on/offshore balance; the rise and rise of web chat and social … Read More

Challenges and Champions: What’s Next For The ITO Space?

January 3, 2014 |

The IT outsourcing space is in the throes of a revolution – numerous revolutions, actually, converging at a time when the very nature and raison d’etre of IT both internally and outsourced are in a state of transition. And, we … Read More

Q&A: Richard Jones, Proxima et al

December 20, 2013 |

With decades of experience right across the space and with a record of huge success behind him, Richard Jones is one of the most recognisable and respected figures in outsourcing. Currently chairman of procurement outsourcers Proxima and a board director … Read More

International commercial disputes in outsourcing agreements

November 7, 2013 |

There are many good reasons why businesses are drawn to international outsourcing. It is a strategy which can help achieve greater efficiencies, reduce operating costs and enable businesses to refocus on their core activities and strengths. It can also provide … Read More