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Outsource magazine: thought-leadership and outsourcing strategy | November 26, 2014

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Governance

Outsourcing Nightmares: four steps this industry needs to take to avoid engagement failure in the future

November 4, 2014 |

1) Less focus on the deal, more on the relationship. Providers are all-too-frequently being forced into the position of saying what they need to win the deal, as opposed to having a structure to propose a realistic partnership that works … Read More

TOP TEN: Secrets of Success

November 3, 2014 |

Successfully outsourcing a technology service can be a complex challenge. Those organisations that structure the deal well have driven innovation, improved service quality, increased agility and reduced costs. The prerequisites for any such contract is total clarity of the business … Read More

From Process Excellence to Business Transformation

October 29, 2014 |

To achieve tangible business value from continuous improvement initiatives we must move beyond process excellence and the primary focus on method and tools. Lean and Six Sigma techniques have been adopted by many industries; however, we are seeing 50-70% of … Read More

The Assumption of Noble Intent

October 27, 2014 |

I wonder if you’re a contract manager and you’ve ever sat in a negotiation where the topic has arisen of ensuring the supplier bid team is actually going to become the supplier delivery team: “We need to see who we’re … Read More

Why quality counts

October 17, 2014 | 4

Does your outsourcing contract disappoint you? I am going to let you into a little secret that some of your competitors do not want you to know. Whilst some decry the word quality, the most successful companies embed it within … Read More

A winning approach outshines the competition

October 10, 2014 |

The success of any endeavour is hugely influenced by the quality of the approach taken. Whilst some deliver with élan, others fail pitifully. The injection of constructive competition can stimulate energy and challenge participants to raise their game.

The approach … Read More

TOP TEN: (More) Biggest Lies in Outsourcing

September 22, 2014 |

Having published our list of the ten biggest lies in outsourcing last month, we were (sadly) unsurprised to receive a welter of other suggestions for such a litany of infamy. So we decided we should create a follow-up… Hold your … Read More

Innovation is a necessity!

August 13, 2014 | 1

Innovation is no longer optional, it is a necessity. Market trends are more fluid and challenging at every level and businesses need to respond by re-inventing and transforming themselves. That innovation also has to go broader and deeper than ever … Read More

OECD calls for higher focus on outsourcing, IT and supplier risk

July 29, 2014 |

At the Twelfth Annual Corporate Accountability Conference held in Paris last month, Pierre Poret, Counsellor and Directorate for Financial and Enterprise Affairs at the Organisation for Economic Co-operation & Development (OECD), announced that “too often, in the enterprise, there [is] … Read More

The “I” Word: Driving innovation in outsourced IT services contracts

July 17, 2014 |

In the last few decades IT departments and the services they provide have largely evolved from being an internal support function to a key enabler for businesses  – and now increasingly a competitive edge for businesses. Companies which embraced this … Read More