Image Image Image Image Image Image Image Image Image Image

Outsource magazine: thought-leadership and outsourcing strategy | December 21, 2014

Scroll to top

Top

Governance

Advice for a first-time outsourcer

December 19, 2014 |

The business case for outsourcing will be driven by added value and cost savings, yet making any decision that fundamentally changes the way your business operates will inevitably be a daunting prospect.  For mid-market companies who are considering outsourcing for … Read More

The outsourcing conundrum: why does success still appear so elusive? (Part 2)

December 17, 2014 |

To read Part 1 of this article, click here.

What to make of all this? We could be forgiven for suggesting that a different approach is necessary not only in the consideration of what to make vs buy but also … Read More

The outsourcing conundrum: why does success still appear so elusive? (Part 1)

December 10, 2014 |

I met a consultant friend recently and our conversation got around to considering why successful sourcing still appears to be so elusive. Not to suggest that it isn’t achievable; just that it doesn’t seem to be the norm. We discussed … Read More

Outsourcing Nightmares: four steps this industry needs to take to avoid engagement failure in the future

November 4, 2014 |

1) Less focus on the deal, more on the relationship. Providers are all-too-frequently being forced into the position of saying what they need to win the deal, as opposed to having a structure to propose a realistic partnership that works … Read More

TOP TEN: Secrets of Success

November 3, 2014 |

Successfully outsourcing a technology service can be a complex challenge. Those organisations that structure the deal well have driven innovation, improved service quality, increased agility and reduced costs. The prerequisites for any such contract is total clarity of the business … Read More

From Process Excellence to Business Transformation

October 29, 2014 |

To achieve tangible business value from continuous improvement initiatives we must move beyond process excellence and the primary focus on method and tools. Lean and Six Sigma techniques have been adopted by many industries; however, we are seeing 50-70% of … Read More

The Assumption of Noble Intent

October 27, 2014 |

I wonder if you’re a contract manager and you’ve ever sat in a negotiation where the topic has arisen of ensuring the supplier bid team is actually going to become the supplier delivery team: “We need to see who we’re … Read More

Why quality counts

October 17, 2014 | 4

Does your outsourcing contract disappoint you? I am going to let you into a little secret that some of your competitors do not want you to know. Whilst some decry the word quality, the most successful companies embed it within … Read More

A winning approach outshines the competition

October 10, 2014 |

The success of any endeavour is hugely influenced by the quality of the approach taken. Whilst some deliver with élan, others fail pitifully. The injection of constructive competition can stimulate energy and challenge participants to raise their game.

The approach … Read More

TOP TEN: (More) Biggest Lies in Outsourcing

September 22, 2014 |

Having published our list of the ten biggest lies in outsourcing last month, we were (sadly) unsurprised to receive a welter of other suggestions for such a litany of infamy. So we decided we should create a follow-up… Hold your … Read More