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Outsource magazine: thought-leadership and outsourcing strategy | February 26, 2015

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Governance

A town called Hope

February 23, 2015 |

Back in the day, in a town called Hope, two young executives met for coffee in an upmarket hotel lobby. They were busy, bright and enthusiastic. On neutral territory they talked about opportunities and possibilities. She was a leading light … Read More

A contract to transform

February 16, 2015 |

The UK government has been shocked by the weaknesses in its commissioning and contract management of services revealed by the G4S and Serco incidents. At a time that both public and private sectors depend ever more heavily on their service … Read More

The impact of sourcing trends on governance (Part 1)

January 8, 2015 |

Many organisations are not able to get the maximum value from IT sourcing and pursue a variety of sourcing options in an attempt to optimise their return. Sourcing trends such as multi-vendor outsourcing, shared service centres and cloud services are … Read More

Jean Tirole: The science of taming powerful firms

December 22, 2014 |

Jean Tirole, the French professor of economics who recently received the Nobel Prize, is one of the most influential modern economists for his extensive theories and rigorous mathematic analysis of strategic behaviour and information economics in what is known as … Read More

Advice for a first-time outsourcer

December 19, 2014 | 1

The business case for outsourcing will be driven by added value and cost savings, yet making any decision that fundamentally changes the way your business operates will inevitably be a daunting prospect.  For mid-market companies who are considering outsourcing for … Read More

The outsourcing conundrum: why does success still appear so elusive? (Part 2)

December 17, 2014 |

To read Part 1 of this article, click here.

What to make of all this? We could be forgiven for suggesting that a different approach is necessary not only in the consideration of what to make vs buy but also … Read More

The outsourcing conundrum: why does success still appear so elusive? (Part 1)

December 10, 2014 |

I met a consultant friend recently and our conversation got around to considering why successful sourcing still appears to be so elusive. Not to suggest that it isn’t achievable; just that it doesn’t seem to be the norm. We discussed … Read More

Outsourcing Nightmares: four steps this industry needs to take to avoid engagement failure in the future

November 4, 2014 |

1) Less focus on the deal, more on the relationship. Providers are all-too-frequently being forced into the position of saying what they need to win the deal, as opposed to having a structure to propose a realistic partnership that works … Read More

TOP TEN: Secrets of Success

November 3, 2014 |

Successfully outsourcing a technology service can be a complex challenge. Those organisations that structure the deal well have driven innovation, improved service quality, increased agility and reduced costs. The prerequisites for any such contract is total clarity of the business … Read More

From Process Excellence to Business Transformation

October 29, 2014 |

To achieve tangible business value from continuous improvement initiatives we must move beyond process excellence and the primary focus on method and tools. Lean and Six Sigma techniques have been adopted by many industries; however, we are seeing 50-70% of … Read More