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Outsource magazine: thought-leadership and outsourcing strategy | October 21, 2014

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Governance

Why quality counts

October 17, 2014 |

Does your outsourcing contract disappoint you? I am going to let you into a little secret that some of your competitors do not want you to know. Whilst some decry the word quality, the most successful companies embed it within … Read More

A winning approach outshines the competition

October 10, 2014 |

The success of any endeavour is hugely influenced by the quality of the approach taken. Whilst some deliver with élan, others fail pitifully. The injection of constructive competition can stimulate energy and challenge participants to raise their game.

The approach … Read More

TOP TEN: (More) Biggest Lies in Outsourcing

September 22, 2014 |

Having published our list of the ten biggest lies in outsourcing last month, we were (sadly) unsurprised to receive a welter of other suggestions for such a litany of infamy. So we decided we should create a follow-up… Hold your … Read More

Innovation is a necessity!

August 13, 2014 | 1

Innovation is no longer optional, it is a necessity. Market trends are more fluid and challenging at every level and businesses need to respond by re-inventing and transforming themselves. That innovation also has to go broader and deeper than ever … Read More

OECD calls for higher focus on outsourcing, IT and supplier risk

July 29, 2014 |

At the Twelfth Annual Corporate Accountability Conference held in Paris last month, Pierre Poret, Counsellor and Directorate for Financial and Enterprise Affairs at the Organisation for Economic Co-operation & Development (OECD), announced that “too often, in the enterprise, there [is] … Read More

The “I” Word: Driving innovation in outsourced IT services contracts

July 17, 2014 |

In the last few decades IT departments and the services they provide have largely evolved from being an internal support function to a key enabler for businesses  – and now increasingly a competitive edge for businesses. Companies which embraced this … Read More

The “I” Word: How can buyers best ensure they get the innovation they require from their outsourcing providers?

July 17, 2014 |

Outsource community members share their thoughts on how to find innovation within an outsourcing agreement…

John Gregory Global Business Services – Global Finance Lead, Kelloggs Buyers will sensibly build a savings target into their BPO contract to ensure focus on … Read More

Head-to-Head: Jef Loos & Eleanor Winn

July 16, 2014 |

It’s always great to be involved in ground-breaking research – especially when it’s backed up by some of the sharpest advisory minds in the space. Ahead of the release of Whitelane’s latest report on the UK’s ITO market, we asked … Read More

Navigating the Changing BPO Value Proposition

July 16, 2014 |

One of the most compelling value propositions of business process outsourcing has always been labour arbitrage. Whether enabled through “your mess for less” or more of a “fix then shift” approach, a key lever has been the same: deploy less … Read More

On the Shoulders of Giants

July 14, 2014 |

I wrote an article recently for Outsource where I attempted to describe a utopian ideal as far the relationship between customer and supplier of outsourced services is concerned. I even went so far as to suggest some ideas that may … Read More