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Outsource magazine: thought-leadership and outsourcing strategy | July 29, 2014

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Governance

OECD calls for higher focus on outsourcing, IT and supplier risk

July 29, 2014 |

At the Twelfth Annual Corporate Accountability Conference held in Paris last month, Pierre Poret, Counsellor and Directorate for Financial and Enterprise Affairs at the Organisation for Economic Co-operation & Development (OECD), announced that “too often, in the enterprise, there [is] … Read More

The “I” Word: Driving innovation in outsourced IT services contracts

July 17, 2014 |

In the last few decades IT departments and the services they provide have largely evolved from being an internal support function to a key enabler for businesses  – and now increasingly a competitive edge for businesses. Companies which embraced this … Read More

The “I” Word: How can buyers best ensure they get the innovation they require from their outsourcing providers?

July 17, 2014 |

Outsource community members share their thoughts on how to find innovation within an outsourcing agreement…

John Gregory Global Business Services – Global Finance Lead, Kelloggs Buyers will sensibly build a savings target into their BPO contract to ensure focus on … Read More

Head-to-Head: Jef Loos & Eleanor Winn

July 16, 2014 |

It’s always great to be involved in ground-breaking research – especially when it’s backed up by some of the sharpest advisory minds in the space. Ahead of the release of Whitelane’s latest report on the UK’s ITO market, we asked … Read More

Navigating the Changing BPO Value Proposition

July 16, 2014 |

One of the most compelling value propositions of business process outsourcing has always been labour arbitrage. Whether enabled through “your mess for less” or more of a “fix then shift” approach, a key lever has been the same: deploy less … Read More

On the Shoulders of Giants

July 14, 2014 |

I wrote an article recently for Outsource where I attempted to describe a utopian ideal as far the relationship between customer and supplier of outsourced services is concerned. I even went so far as to suggest some ideas that may … Read More

The great thing about standards…

July 4, 2014 |

Standardising is so inherently appealing that most people happily accept it as a good thing, until the time comes to make it work. Are you to be like the company with 800 desktop builds for each 1,000 staff? What are … Read More

Fuelling innovation in the digital era

June 16, 2014 |

Innovation is the most sought after and at the same time the most underachieved outcome of many modern outsourcing relationships. The primary issue is that the driver for these engagements is cost reduction versus service enhancements. In the digital era … Read More

Getting the basics right: the UK government’s new Cyber Essentials Scheme

May 19, 2014 |

Spurred on by its analysis of cyber attacks against UK enterprises, the government has identified a series of basic technical controls that many businesses are failing to use to manage cyber risk. Whilst that might not come as a surprise, … Read More

Villena, Revilla, Choi: Breaking down the “bright” and “dark” side of buyer-seller relationships

May 7, 2014 |

If you’ve been in the outsource industry for more than five minutes you probably know that buyer-seller relationships are, well, complicated. And just when you think you have the collaboration thing nailed, more complications can ensue.

Verónica H. Villena (assistant … Read More