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Outsource magazine: thought-leadership and outsourcing strategy | October 30, 2014

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Ernst Grosskopf

How to be a first-time outsourcing customer: post-contract

November 9, 2011 |

More and more companies are looking at outsourcing, which means that there are more and more first-time outsourcing customers. Outsourced IT is very different from insourced IT, and first-time outsourcing is very different from the second time around.

Outsourcing has … Read More

There is even more to SLAs than meets the eye…

September 28, 2011 |

Following from my article ‘There is more to an SLA than meets the eye’, Faisal Zahir posted a very interesting question that deserves exploring at more length than a discussion thread. Accordingly I decided to make it into a separate … Read More

There is more to an SLA than meets the eye

September 21, 2011 |

Service Level Agreements are like chairs. We use them every day without questioning them too much, and then something reminds us how important they are and how difficult it is to get them just right.

We all know the SLA … Read More

Innovation and outsourcing: a contingency approach

August 10, 2011 |

Innovation matters hugely to the development of our economies and companies. It is also a topic of considerable interest in outsourcing, with lots of different views being expressed, including in the pages of this publication.

Gartner recently said that customer … Read More

The vanilla outsourcing machine

June 29, 2011 |

The mainstream IT world seems to distrust individuality and homogenises it away quickly. For instance, in order to remove existing proprietary lock-in and prevent any more from developing, we all moved to Unix and Wintel and ITIL. It’s fair to … Read More