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Outsource magazine: thought-leadership and outsourcing strategy | May 4, 2015

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Business Ecosystems: Enablers, or Constrictors?

April 4, 2014 |

The modern industrial world globally is quite comfortable with delving into the topic around the need for, and attendant benefits waiting to be derived from, building and maintaining structured ecosystems that would provide assurances of continuity and growth. Starting in … Read More

Q&A: Professor Philip Taylor, University of Strathclyde

June 26, 2012 |

Philip Taylor is a Professor at the University of Strathclyde, Scotland, and the author of numerous works on call centres, offshoring and business process outsourcing. To launch our Xplores series with Scottish Development International examining ‘The Future of Rightshoring’, we … Read More

Newly emerging offshore centres move centre-stage

February 17, 2012 |

A consistent theme at outsourcing conferences and the topic of discussion at seminars and web forums is the rise of China and India as outsourcing powerhouses. However, while the outsourcing giants of each country are likely to play a bigger … Read More

A Cry for Help

March 30, 2011 |

It is late one night in early February. Inside Source is in bed, stretching luxuriously and yawning. Another long hard day at the outsourcing mill is coming to an end. The great black curtain of sleep is sliding down – … Read More

How will global events affect your business?

March 23, 2011 |


If you think you’re business is not a global business and prone to global events, think again.  In today’s business world, it’s a much different place than what most of us were originally taught in Business 101 or even … Read More

Events in Egypt: A not-so-subtle reminder on the importance of actively managing geopolitical risk in global sourcing

February 7, 2011 |

While Egypt today is still a bit player in the global sourcing market, recent and ongoing events in the country are a reminder that monitoring and managing the risks associated with offshore and global sourcing – tasks often discussed but … Read More

Sourcing unravels in the Arab world

February 2, 2011 |

Just about anyone can write a piece about current events and even go so far to paint the future. Heaven knows that prophesy is seldom remembered or referred back to. Then there are those that articulate the “would have, could … Read More

Small and medium-sized businesses look towards Egypt

December 16, 2010 |

India and China are not the only destinations around when it comes to building and growing an outsourcing industry. The Middle East is seen to be taking active steps to invest in a promising future for the outsourcing industry, particularly … Read More

Pharaoh Trade

December 15, 2010 |

The most populous Arab country is flexing its outsourcing muscles thanks to a combination of linguistic capability and sheer determination… So how far can Egypt go?


It’s been a great year for Egypt’s outsourcing and service delivery space. Rarely … Read More

Etisal International

November 15, 2010 |

At Etisal we understand the uniqueness of your business needs, that is why Our Call center outsourcing solutions is structured to exactly match your needs and provide the flexibility and responsiveness that makes you feel we are part of your … Read More