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Outsource magazine: thought-leadership and outsourcing strategy | July 29, 2014

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Contract

The “I” Word: Innovation and the contract

July 17, 2014 |

Innovation is always an interesting topic…! As a starter for ten, I would classify “innovation” as – in the broad sense – changing the services or commercial model behind them in a way to make a beneficial improvement for the … Read More

The “I” Word: Three types of innovation requiring three approaches in an agreement

July 17, 2014 |

Rewind first back to the respective business aims of both parties. The supplier’s aim is to supply great outsourcing services that maximise their margin and increase their breadth of offering so outsourcing relationships can grow and flourish. The client on … Read More

Rethinking the Role of the Contract Process in Business Changing Initiatives

July 16, 2014 |

Changing your business is hard – not only from an operational or technical standpoint, but also from an organisational change management perspective.  Include some third parties in the mix in the form of outsourcing providers, systems integrators, etc., along with … Read More

Legal Process Outsourcing: is it Maturing?

July 15, 2014 |

Legal Process Outsourcing (LPO) is an area of BPO that a few years back was being touted as a fast-growing and fast-evolving area of BPO – yet in 2014 it remains relatively immature, with a global market that is well … Read More

Some Questions and Answers about Relational Contracting

July 15, 2014 |

For quite some time now, there has been much talk about the need for a more collaborative approach in outsourcing. In this context, the concept of relational or collaborative contracting often appears. Because of the strong business reasons to use … Read More

The Legal View: Contracting for Innovation

July 14, 2014 |

There is an old joke that lawyers write at length because they still think they’re being paid by the length of the legal conveyance. Stitched on the back of junior barristers’ gowns worn in England there is a quaint little … Read More

High-volume contracts: separating legal process from legal counsel

July 9, 2014 |

There are challenges and needs when it comes to high-volume commercial contracts. Some time ago the support of high-volume commercial contracts (such as sales and procurements contracts) was almost universally brought in-house in the face of rocketing external legal fees. … Read More

Light at the end of the tunnel – or an onrushing train? Indicators of failure for suppliers

June 19, 2014 | 1

We have already discussed how you may remedy a poorly performing contract – yet a more fundamental question is, how does one know when you are heading for a fall and what are the early warning signs of a potentially … Read More

Fuelling innovation in the digital era

June 16, 2014 |

Innovation is the most sought after and at the same time the most underachieved outcome of many modern outsourcing relationships. The primary issue is that the driver for these engagements is cost reduction versus service enhancements. In the digital era … Read More

Making insourcing work

April 30, 2014 |

Why do companies insource? Assessing the outsourced/insourced services mix is a healthy exercise  and should be conducted regularly to ensure that the chosen approach is best suited to the needs of the business.

Insourcing is one option for organisations that … Read More