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Outsource magazine: thought-leadership and outsourcing strategy | March 29, 2015

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Five steps to mitigating outsourcing overbilling risk

March 11, 2015 |

The recent incident regarding Infosys’ overcharging of Apple for outsourced services demonstrates that overbilling is not just theoretical, and that you don’t have to look far afield for proof. The first line of defence is developing an outsourcing agreement correctly … Read More

The four Rs of contract renegotiations

February 26, 2015 |

Renegotiating is key to ensuring you continue to get the best deal for your business. The complexity of renegotiating and how you approach it will be predominantly driven by timing and motivation, but knowing exactly what level of renegotiation you … Read More

A town called Hope

February 23, 2015 |

Back in the day, in a town called Hope, two young executives met for coffee in an upmarket hotel lobby. They were busy, bright and enthusiastic. On neutral territory they talked about opportunities and possibilities. She was a leading light … Read More

Recruitment process outsourcing: challenges and opportunities (Part 2)

February 16, 2015 |

To read the first part of this article, click here.

The issue of a provider’s ability to deliver (or not) on a global level was one which elicited a good deal of comment from the attendees – but one perspective … Read More

A contract to transform

February 16, 2015 |

The UK government has been shocked by the weaknesses in its commissioning and contract management of services revealed by the G4S and Serco incidents. At a time that both public and private sectors depend ever more heavily on their service … Read More

Recruitment process outsourcing: challenges and opportunities (Part 1)

February 6, 2015 |

Late last year Outsource hosted a breakfast roundtable in association with Futurestep, a Korn Ferry company, investigating the current state of and future potential for the recruitment process outsourcing (RPO) industry. Bringing together HR professionals from a wide range of … Read More

Outsourcing: a service or business-based approach? (Part 2)

January 14, 2015 |

To read the first part of this article, click here.

The culture of control

One key aspect of the business outputs-based model for suppliers is that it relinquishes control of the methods of service delivery to the supplier: the supplier … Read More

Outsourcing: a service or business-based approach? (Part 1)

January 7, 2015 |

The challenge of effective procurement and measurement of an outsourced service arrangement is one which has never quite been solved throughout the 25-year history of the outsourcing industry.  Even today, in putting together deals, suppliers and customers still struggle to … Read More

Jean Tirole: The science of taming powerful firms

December 22, 2014 |

Jean Tirole, the French professor of economics who recently received the Nobel Prize, is one of the most influential modern economists for his extensive theories and rigorous mathematic analysis of strategic behaviour and information economics in what is known as … Read More

The outsourcing conundrum: why does success still appear so elusive? (Part 2)

December 17, 2014 |

To read Part 1 of this article, click here.

What to make of all this? We could be forgiven for suggesting that a different approach is necessary not only in the consideration of what to make vs buy but also … Read More