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Outsource magazine: thought-leadership and outsourcing strategy | November 24, 2014

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Contract

Don’t let the impending expiration of a BPO contract sneak up on you

November 20, 2014 |

BPO customers often miss out on a key opportunity for significant outsourcing relationship enhancement, cost savings, and quality improvement – well before the contract expiration. By the time most companies begin to think about evaluating their expiring BPO contracts, it’s … Read More

It will be alright on the night…

November 7, 2014 | 1

Older readers from the UK may fondly recall Denis Norden hosting the hit TV series It’ll Be Alright On The Night. Clipboard in hand he treated us to bloopers and outtakes, falling scenery, actors messing up their lines and newsreaders … Read More

The Legal View: Changes in Law and Risk Allocation – Are You Prepared?

October 29, 2014 |

Framework agreements have often been touted as a way for parties to contract in a commercially efficient manner, particularly for large companies doing repeat business with a vendor and frequently, which is often the case in the ICT/sourcing space. The … Read More

Tricks of the Trade: Outsourcing Dos & Don’ts

October 28, 2014 |

In nearly thirty years in the outsourcing business, on both the client and supplier side, I have seen how things have been done right and how they have been done wrong. I would like to share from that experience how … Read More

The Assumption of Noble Intent

October 27, 2014 |

I wonder if you’re a contract manager and you’ve ever sat in a negotiation where the topic has arisen of ensuring the supplier bid team is actually going to become the supplier delivery team: “We need to see who we’re … Read More

Outcomes-Based Pricing: A Reality for ADM

October 27, 2014 |

The outcomes-based outsourcing philosophy is not new. Providers and buyers alike have long waxed poetic about establishing outsourcing relationships with strategic value – one of the hallmarks of the outcomes-based model. However, certain functions or towers lend themselves better to … Read More

“I Accept”: risks and challenges in cloud contracts

September 2, 2014 |

Many cloud computing contracts are standard form contracts with pre-decided terms that you can either accept wholly or reject, but cannot modify. All you get to do is choose “I Accept”. These agreements are therefore also known as “click and … Read More

Preventing costly outsourcing disputes

August 1, 2014 |

Outsourcing disputes have their root in the inherent tension between the need for customers to improve efficiency and cut costs to do more with the lower budgets available, and the need for providers to balance the profitability of the deal … Read More

The “I” Word: Innovation and the contract

July 17, 2014 |

Innovation is always an interesting topic…! As a starter for ten, I would classify “innovation” as – in the broad sense – changing the services or commercial model behind them in a way to make a beneficial improvement for the … Read More

The “I” Word: Three types of innovation requiring three approaches in an agreement

July 17, 2014 |

Rewind first back to the respective business aims of both parties. The supplier’s aim is to supply great outsourcing services that maximise their margin and increase their breadth of offering so outsourcing relationships can grow and flourish. The client on … Read More