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Outsource magazine: thought-leadership and outsourcing strategy | August 20, 2014

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Analysing Analytics and its Role in Outsourcing (Part 2)

July 18, 2014 |

To read Part 1 of this article, click here…

 

Applications of Analytics in Outsourcing Contracts

Examples of applications of analytics in outsourcing contracts include using data from processing sales orders and invoice payments in FAO to drive analytics for … Read More

Digital Enterprise: Market Leaders of Tomorrow (Part 2)

July 17, 2014 |

To read Part 1 of this article, click here.

Unprecedented changes in the market place are driving organisations to look at end-to-end digital transformation for their initiatives. This involves realigning of business strategy, widespread use of technology, reorientation of human … Read More

Analysing Analytics and its Role in Outsourcing (Part 1)

July 17, 2014 |

Analytics has played an important role in providing organisations with insight and decision-support intelligence for decades. Originally a tool for the CFO, the applications have broadened significantly over the years to include other aspects of business and operations, as diverse … Read More

Digital Enterprise: Market Leaders of Tomorrow (Part 1)

July 16, 2014 |

The digital revolution has changed the paradigms of global connectivity and customer empowerment. Enterprises are undertaking significant transformational exercises to become digitally relevant and create competitive differentiation. Operating business models and customer value propositions are being innovated to create digital … Read More

Navigating the Changing BPO Value Proposition

July 16, 2014 |

One of the most compelling value propositions of business process outsourcing has always been labour arbitrage. Whether enabled through “your mess for less” or more of a “fix then shift” approach, a key lever has been the same: deploy less … Read More

Q&A: Liv Sandbaek, Accenture

July 15, 2014 |

Liv Sandbaek is the Chief Technology Officer for Accenture Operations. Having been deeply involved with a provocative (and hopefully catalytic) piece of research in collaboration with HfS, we thought Liv would be the ideal person to give us a glimpse … Read More

Fuelling innovation in the digital era

June 16, 2014 |

Innovation is the most sought after and at the same time the most underachieved outcome of many modern outsourcing relationships. The primary issue is that the driver for these engagements is cost reduction versus service enhancements. In the digital era … Read More

IT Applications Services: the challenges today (Part 2)

April 29, 2014 |

Earlier this month I posted some thoughts arising from a roundtable debate involving various members of the advisory community looking at the IT Applications Services space. This article having prompted some good responses from readers, I thought I would follow … Read More

Life after Snowden: what next?

April 24, 2014 |

Following on from my column – and call for input – last month regarding the ramifications of the Edward Snowden affair for the outsourcing space: this week we hosted our webinar ‘Life after Snowden – what are the implications on … Read More

What are the primary obstacles to the widespread adoption of robotic process automation?

April 23, 2014 |

BPOs are at a critical turning point where they need to deliver cost-effective, differentiated solutions. Clients continue to demand innovation, but are hard-pressed to define what that “innovation” might be.  Robotic process automation represents a dramatically new, exciting way for … Read More