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Outsource magazine: thought-leadership and outsourcing strategy | April 24, 2014

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Cloud

Life after Snowden: what next?

April 24, 2014 |

Following on from my column – and call for input – last month regarding the ramifications of the Edward Snowden affair for the outsourcing space: this week we hosted our webinar ‘Life after Snowden – what are the implications on … Read More

What are the primary obstacles to the widespread adoption of robotic process automation?

April 23, 2014 |

BPOs are at a critical turning point where they need to deliver cost-effective, differentiated solutions. Clients continue to demand innovation, but are hard-pressed to define what that “innovation” might be.  Robotic process automation represents a dramatically new, exciting way for … Read More

What will be the main ramifications for today’s outsourcing space of the ongoing robotic automation revolution?

April 23, 2014 |

I’ve already re-shored around 300K work items a month from our existing outsource work stack and automated processes using RPA, and at a fraction of the cost of manual resource. Although we’ll always have a need for a manual back … Read More

How widespread do you see the adoption of robotic process automation being within your own organisation over the next 12 months?

April 23, 2014 |

As an ITO we are always looking for ways to expedite while securing quality. For this reason software reuse, software factory and agile methods are in play and being advanced on an ongoing basis, driven by our strategic agenda (not … Read More

What will be the impact upon your organisation specifically of the increased adoption of robotic process automation?

April 23, 2014 |

We hear from suppliers that the BPO industry has been reluctant to embrace RPA as it is often seen as a threat rather than the opportunity it is. If however you are a service provider with a large workforce in … Read More

The Three Laws of Robotics: what is Robotic Process Automation, and what forms will it take?

April 23, 2014 |

Ask five experts what robotic process automation is, and you will get six different answers. This is no slur on anyone’s intelligence or integrity; rather it is a reflection of the dazzling explosion of this idea onto the business scene … Read More

IT Applications Services: the challenges today

April 22, 2014 |

A few weeks ago I was privileged to attend a roundtable and dinner hosted by the marvellous Ed Gardner of HCL, at which the IT Applications Services landscape was dissected, analysed and generally mulled over by an assortment of the … Read More

Where Is My Data? (Part 3)

April 17, 2014 | 2

To read the preceding section of this article, click here.

Cloud is too important a technological offering to ignore and whilst there are undoubtedly a number of considerations to address, none are insurmountable. Cloud technologies offer a great benefit when … Read More

A Challenge is a Good Thing

April 15, 2014 |

The IT outsourcing landscape is changing. This is because technology and business needs are changing at an exponential rate. In a recent edition of Outsource, I read a very interesting article that incorporated the opinions and views of a number … Read More

Harnessing the IT Revolution

April 15, 2014 |

Digital, cloud, big data and analytics, “consumerisation” and other innovative information technologies are catalysts for the transformation of all kinds of organisations. How well those organisations harness these technologies is now determining who wins and who loses.

IT is now … Read More