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Outsource magazine: thought-leadership and outsourcing strategy | October 25, 2014

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Cloud Computing

“I Accept”: risks and challenges in cloud contracts

September 2, 2014 |

Many cloud computing contracts are standard form contracts with pre-decided terms that you can either accept wholly or reject, but cannot modify. All you get to do is choose “I Accept”. These agreements are therefore also known as “click and … Read More

NBA Q&A: Damon Crawford, Outsourcery

August 21, 2014 |

Damon Crawford is the Sales and Marketing Director of cloud computing and unified communications provider Outsourcery. His organisation has been chosen as a finalist in the BlackBerry Business Enabler of the Year category at the 2014 National Business Awards; as … Read More

Five challenging demands in your next RFP

April 2, 2013 |

I read Stephanie Overby’s post on, IT Outsourcing Customers Get What They Pay For, Not What They Want a couple of weeks ago. And I agree with Phil Fersht, HfS Research CEO, saying “Quality service providers must make real … Read More

A changing landscape on top of consistent bedrock

March 18, 2013 |

I’m no attorney/barrister but I have dealt with enough contracts in my years to have a pretty good understanding of the topic. First and foremost one should understand there is no ‘standard contract’ in the context of one that can … Read More

Inner Circle Guide to Cloud-Based Contact Centre Solutions

October 23, 2012 |

Written by ContactBabel, this guide covers why cloud computing is hot, drivers for cloud solutions, implementation, use and the market landscape.

Click here to download

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What are the key trends in the Application Development Outsourcing space today?

October 8, 2012 |

This article originally appeared in Outsource Magazine Issue #29 Autumn 2012.

There has been lots of talk about how much cloud computing will change the IT industry.

You don’t have to be far-sighted to realise the impact that cloud computing … Read More

Head-to-Head: Ian Moyse & Daniel Thomas

October 4, 2012 |

This article originally appeared in Outsource Magazine Issue #29 Autumn 2012

If one word above all others has dominated the outsourcing space over the last year, it’s been “cloud”. But even though the cloud has now firmly embedded itself in … Read More

Now, where did I put your data? (Part 2)

October 1, 2012 |

To read the first part of this article, click here.

When using public clouds which are offered globally to a range of audiences from enterprise companies through to small businesses and consumers there is a risk of data leaving the … Read More

Now, where did I put your data? (Part 1)

September 24, 2012 |

When considering cloud the inevitable security questions arise around where your data centres are, what happens to my data and how I can ensure the decision I am making does not expose us to risk. Blatantly ignoring cloud in today’s … Read More

Online email system for tangible savings

September 19, 2012 |

Leading food manufacturer benefits from standardising their email and calendaring solution. Based near the famous Bodmin Moor in North Cornwall, UK, Proper Cornish has been the leading manufacturer of handmade Cornish pasties for the past twenty-one years.

Read the … Read More