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Outsource magazine: thought-leadership and outsourcing strategy | November 29, 2014

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Cloud Computing

C-level technologists and the cloud

November 7, 2014 |

Five years ago, I was at a conference for technology service providers who focus on the charity and not for profit sector. There was much discussion of cloud and how everything that such services offered could be delivered through traditionalRead More

New ISO International Standards concerning personally identifiable information should encourage the use of public cloud services

November 6, 2014 |

The publication of new ISO International Standards is seldom an exciting event. However, in September 2014 a new ISO International Standard, ISO/IEC 27018:2014, was adopted, its title being “Code of practice for protection of personally identifiable information (PII) in public … Read More

“I Accept”: risks and challenges in cloud contracts

September 2, 2014 |

Many cloud computing contracts are standard form contracts with pre-decided terms that you can either accept wholly or reject, but cannot modify. All you get to do is choose “I Accept”. These agreements are therefore also known as “click and … Read More

NBA Q&A: Damon Crawford, Outsourcery

August 21, 2014 |

Damon Crawford is the Sales and Marketing Director of cloud computing and unified communications provider Outsourcery. His organisation has been chosen as a finalist in the BlackBerry Business Enabler of the Year category at the 2014 National Business Awards; as … Read More

Five challenging demands in your next RFP

April 2, 2013 |

I read Stephanie Overby’s post on CIO.com, IT Outsourcing Customers Get What They Pay For, Not What They Want a couple of weeks ago. And I agree with Phil Fersht, HfS Research CEO, saying “Quality service providers must make real … Read More

A changing landscape on top of consistent bedrock

March 18, 2013 |

I’m no attorney/barrister but I have dealt with enough contracts in my years to have a pretty good understanding of the topic. First and foremost one should understand there is no ‘standard contract’ in the context of one that can … Read More

Inner Circle Guide to Cloud-Based Contact Centre Solutions

October 23, 2012 |

Written by ContactBabel, this guide covers why cloud computing is hot, drivers for cloud solutions, implementation, use and the market landscape.

Click here to download

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What are the key trends in the Application Development Outsourcing space today?

October 8, 2012 |

This article originally appeared in Outsource Magazine Issue #29 Autumn 2012.

There has been lots of talk about how much cloud computing will change the IT industry.

You don’t have to be far-sighted to realise the impact that cloud computing … Read More

Head-to-Head: Ian Moyse & Daniel Thomas

October 4, 2012 |

This article originally appeared in Outsource Magazine Issue #29 Autumn 2012

If one word above all others has dominated the outsourcing space over the last year, it’s been “cloud”. But even though the cloud has now firmly embedded itself in … Read More

Now, where did I put your data? (Part 2)

October 1, 2012 |

To read the first part of this article, click here.

When using public clouds which are offered globally to a range of audiences from enterprise companies through to small businesses and consumers there is a risk of data leaving the … Read More