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Outsource magazine: thought-leadership and outsourcing strategy | July 31, 2014

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BPO

The “I” Word: How can buyers best ensure they get the innovation they require from their outsourcing providers?

July 17, 2014 |

Outsource community members share their thoughts on how to find innovation within an outsourcing agreement…

John Gregory Global Business Services – Global Finance Lead, Kelloggs Buyers will sensibly build a savings target into their BPO contract to ensure focus on … Read More

Navigating the Changing BPO Value Proposition

July 16, 2014 |

One of the most compelling value propositions of business process outsourcing has always been labour arbitrage. Whether enabled through “your mess for less” or more of a “fix then shift” approach, a key lever has been the same: deploy less … Read More

Q&A: Liv Sandbaek, Accenture

July 15, 2014 |

Liv Sandbaek is the Group Technology Officer for Accenture Operations. Having been deeply involved with a provocative (and hopefully catalytic) piece of research in collaboration with HfS, we thought Liv would be the ideal person to give us a glimpse … Read More

Malaysia: emergence of a new outsourcing destination

June 12, 2014 |

Recently when I was in Kuala Lumpur for one of my projects, I had a tryst with the developmental saga of Malaysia. Whether it was the infrastructure or the economic sentiment within industries, the country left an impact on my … Read More

The next-generation shared service centre

May 1, 2014 |

Going up the value chain and providing value to business have been talked of since BPOs/shared service organisations started years ago. However, even now, many companies treat offshoring or BPO play as one that saves costs. Whilst that is true … Read More

What are the primary obstacles to the widespread adoption of robotic process automation?

April 23, 2014 |

BPOs are at a critical turning point where they need to deliver cost-effective, differentiated solutions. Clients continue to demand innovation, but are hard-pressed to define what that “innovation” might be.  Robotic process automation represents a dramatically new, exciting way for … Read More

What will be the main ramifications for today’s outsourcing space of the ongoing robotic automation revolution?

April 23, 2014 |

I’ve already re-shored around 300K work items a month from our existing outsource work stack and automated processes using RPA, and at a fraction of the cost of manual resource. Although we’ll always have a need for a manual back … Read More

How widespread do you see the adoption of robotic process automation being within your own organisation over the next 12 months?

April 23, 2014 |

As an ITO we are always looking for ways to expedite while securing quality. For this reason software reuse, software factory and agile methods are in play and being advanced on an ongoing basis, driven by our strategic agenda (not … Read More

What will be the impact upon your organisation specifically of the increased adoption of robotic process automation?

April 23, 2014 |

We hear from suppliers that the BPO industry has been reluctant to embrace RPA as it is often seen as a threat rather than the opportunity it is. If however you are a service provider with a large workforce in … Read More

The Three Laws of Robotics: what is Robotic Process Automation, and what forms will it take?

April 23, 2014 |

Ask five experts what robotic process automation is, and you will get six different answers. This is no slur on anyone’s intelligence or integrity; rather it is a reflection of the dazzling explosion of this idea onto the business scene … Read More