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Outsource magazine: thought-leadership and outsourcing strategy | October 31, 2014

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Swiss Post wins M&S logistics deal

Outsource Magazine

Swiss Post Solutions has been awarded a logistics, mailroom and record management support contract by retailer Marks & Spencer, the company announced this week. The deal will see mailroom operations at three of M&S’s London locations – including its head office – involving in excess of 40,000 items of incoming – and 4,000 outgoing – mail per month handed over to Swiss Post.

“In addition, Swiss Post Solutions will be responsible for all courier activity, press and food samples and bulk facilities deliveries,” according to a company statement, which adds that the deal also features “a review of the present methods to identify and assess opportunities for the migration of manual ways of working to more digital processes.”

“Service is a core value at M&S and Swiss Post Solutions will be able to help us deliver the standards of care and service that our customers expect, whilst ensuring we can continue to modernise our processes and maintain our competitiveness. Their ability to understand that we need to build a bespoke, innovative solution that meets our needs and which allows us to measure our success, in addition to reviewing and benchmarking our operations really impressed us,” said Mandy Keepax, M&S’s Head of Facilities Management, Offices, Store Cleaning, Waste & Pest Control.

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