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Setting Up Contact Centre’s In Emerging Markets: Our China Experience
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Outsource magazine: thought-leadership and outsourcing strategy | March 2, 2015

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Setting Up Contact Centre’s In Emerging Markets: Our China Experience

Percepta UK Ltd

Partner-supplied content

Our client had already established a team in the market and needed to work with us to design, develop and implement a programme to be able to manage the operation more effectively, improve customer satisfaction and turn the centre from one that was seen as a cost burden to one that influenced repeat purchases… Click here to download the PDF



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