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Outsource magazine: thought-leadership and outsourcing strategy | March 1, 2015

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Accelerating CX Excellence Everywhere

February 27, 2015 |

CX Excellence Needs to Shine Everywhere!

One of the lessons we have learnt about Customer Experience (CX) excellence is that sustainable commercial, political, or social benefits cannot be realised unless it is practised in all areas of the … Read More

UK’s market-leading telephone answering service, Moneypenny, launches in the US

February 26, 2015 |

 

HAVING revolutionised the face of telephone answering and outsourced switchboards in the UK, Moneypenny has launched its pioneering service in the US.

The company, which in 15 years has gone from a £10,000 start-up to the biggest business … Read More

Monetising Big Data in Telecoms World Summit 2015

February 18, 2015 |

 

Monetising Big Data in Telecoms World Summit 2015 taking place on 20-21 April 2015 in Singapore draws together highly-regarded expert speakers from across the ecosystem of telecommunications industry and big data analytics solutions providers to present to … Read More

Communicate with your end-users through more than one channel

January 29, 2015 |

 

Nowadays, the pace of change is highly accelerated and all companies are challenged to find new channels to communicate effectively with their customers. This is also a challenge for providers, who need to be able to adapt to … Read More

Eleven Telecom Operators Sharing Case Studies and Perspectives Monetising Big in Telecoms World Summit 2015

January 28, 2015 |

 

Senior Directors from 11 telecom operators namely Aircel, Bedigital, Bharti Airtel, Celcom, Digi, Globe Telecom, Indosat, StarHub, True Corporation, Vodafone & XL Axiata will be sharing case studies and perspectives on how to monetise internal and external big … Read More

‘We were shocked at the immediate uplift in calls’ – Moneypenny Case Study – Newmans Solicitors

January 26, 2015 |

 

‘We were shocked at the immediate uplift in calls’ – Moneypenny Case Study – Newmans Solicitors

Based in London’s Mayfair and Horley, Surrey; Newmans Solicitors is a little bit different. With more than 40 years’ experience, the firm … Read More

The S&OP Innovation Summit: Effective Cycles, Engaged Players

January 21, 2015 |

 

Over 200 S&OP professionals from industry leading companies are set to arrive at The Bellagio Hotel in Las Vegas, on January 28 & 29 for the S&OP Innovation Summit. The acclaimed summit brought to you by Innovation Enterprise, … Read More

Partner Q&A: Jan-Hendrik Adendorff, Adendorffs

January 21, 2015 |

Outsource interviews Jan-Hendrik Adendorff, founder of South African BPO specialist Adendorffs, on his company’s evolution and the nature of today’s outsourcing space – and what makes a perfect client…

Outsource: Jan-Hendrik, how did Adendorffs get started?

Jan-Hendrik Adendorff: I … Read More

Fixed Price Model to Evaluate Partner Reliability

January 6, 2015 |

 

 

“How to gain the customer’s confidence to ensure long-term cooperation?” Hundreds of outsourcing providers worldwide are racking their brains to find the answer to this basic question. Indeed, it is not simple in the era of globalisation. … Read More

Futurestep predicts top five talent acquisition trends for 2015

December 17, 2014 |

 

Los Angeles, 17 December, 2014 – Futurestep, a Korn Ferry (NYSE:KFY) company specialising in high-impact recruitment solutions, has revealed its predictions for the talent management industry in 2015. Based on insights from 12 global experts, the list reflects … Read More