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Outsource magazine: thought-leadership and outsourcing strategy | April 24, 2014

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Spire Portsmouth Hospital

March 31, 2014 |

Catherine Charnock-Wilson is Business Development Manager of Spire Portsmouth Hospital based near Emsworth, on the Hampshire, West Sussex border. Here she talks about their experience of using telephone answering service Moneypenny:

  • Why did Spire Portsmouth decide to … Read More

‘Be your own customer’ to deliver excellence in customer experience

March 31, 2014 |


Joanna Swash Commercial Director of telephone answering service Moneypenny offers her thoughts on how businesses can sharpen their pencil when it comes to delivering the very best customer experience and shares some practical tips that could make all … Read More

Sitel UK today announces a new modern brand as part of a comprehensive Global brand re-launch

March 25, 2014 |


Sitel UK today announces a new modern brand as part of a comprehensive global brand re-launch. The company’s campaigns, advertising materials and website now focus on its “people first” culture, presenting customers in different everyday situations alongside Sitel … Read More

The practical business guide to creating a new website

March 18, 2014 |


Your website is so often the first opportunity to make the right impression. When seeking a differentiator in the marketplace, a fresh looking website can deliver the right message to your customers and prospective clients. As Moneypenny overhauls … Read More

When disaster strikes can you be sure you have your calls covered?

March 7, 2014 |


So there’s a loss of inbound telephone lines, the power’s down, your staff are absent or the weather conditions are just so adverse you literally can’t make it into your office.

What happens next? Does panic ensue or … Read More

Bringing It Home Webinar: Backshoring vs Nearshoring in association with Centrecom

February 28, 2014 |

Where to locate the various elements of your organisation is an ever-present concern – especially for organisations who already have a wide global footprint and may be experiencing difficulties in some of their offshore locations.

But bringing work back … Read More

10 Ways to Improve Feedback Response Rates

February 19, 2014 |


When their clients are starting a new feedback initiative, Rapide are often faced with two questions:

  1. What response rates can we expect?
  2. What can we do to encourage customers to share their views?

The short answer … Read More

Do You Know the Key to Customer Engagement?

February 19, 2014 |


Rapide’s Director of Client Services, Mike McMaster and VP Americas, Gary Schwartz, have just had an article published on this very subject.

Featured in the Journal of Digital & Social Media Marketing, the paper reveals the key driver … Read More

How to Enhance Customer Experience

February 19, 2014 |

Many companies understand the importance of proactively communicating with and listening to their customers, but few turn the theory into practice. 

Geopost (better known in the UK as DPD and Interlink Express) and Daisy are … Read More

Nine Ways to Enhance Customer Experience Using Proactive Communication

February 19, 2014 |


Rapide have shared lots of thought leadership recently about the importance of listening and responding to customer feedback and how their customer feedback solution, Rant & Rave can help. But what about keeping customers informed and engaged throughout their journey?

Their … Read More