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Outsource magazine: thought-leadership and outsourcing strategy | July 24, 2014

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Using big data to recruit smarter

July 24, 2014 |

Now more than ever, big data is at the forefront of conversations across a host of industries and sectors. Where marketers once led the way in exploiting data to fine-tune their strategies, those in recruitment and HR are seeing … Read More

Opinion-piece: The Contact Centre of Tomorrow – 5 ways it will be different

July 23, 2014 |

The contact centre of 2014 is already almost unrecognisable from the call centre of 1984, 1994, even 2004. It is hard to think of a sector which has been through more change. Yet within the next few years we … Read More

Keeping on the crest of the employment wave

July 16, 2014 |

2013 was a difficult year for many businesses, with the economy forcing many industries to reassess their spending in all divisions. This pressure on all areas of the business was also tough hitting on many HR departments, with recruitment … Read More

First class digital experience delivers triple success for Serco

July 10, 2014 |


Serco has scooped top honours at this year’s Digital Experience Awards highlighting their innovative, flexible and outcome driven approach to customer service. Serco’s web chat team was successful in the two categories it had entered securing accolades … Read More

Parseq makes two strategic appointments for growth

July 10, 2014 |

Continuing on its path of rapid growth, Parseq the leading UK business process outsourcer, has appointed two new business development directors.

Alan Doran and David Woolley will be responsible for expanding the firm’s … Read More

Taking care of the customer experience

July 9, 2014 |

The power of recommendation holds even greater weight these days. The way an organisation’s recruitment function is handled can have a lasting effect on a company’s reputation, attracting or repelling critical talent, as well as consumers. The recruitment process … Read More

ETRI partners with Apriorit to bring the new virtualization-based BYOD security technology

July 8, 2014 |


Apriorit is a research and development partner of Electronics and Telecommunications Research Institute (ETRI) currently working on the ViMo (Virtualization for Mobile) project. While ViMo project is called up to bring the next level of security to the … Read More

Quantifying the link between corporate culture and corporate success

July 4, 2014 |


Whether it is employee-owned John Lewis, or Google with its famous mantra “Do No Evil” or Patagonia’s employees popping out for an impromptu rock climb, there is no shortage of companies famed for their attempts to build a … Read More

Parseq shortlisted for two NOA Awards

July 3, 2014 |

Parseq, the UK’s fastest growing outsourcer, has received industry recognition from its peers after being shortlisted for two National Outsourcing Association Awards (NOA).


The awards recognise the talent of outsourcing professionals such as relationship managers, operations directors, chief … Read More

Parseq prepares Yorkshire public transport portals for massive Le Tour surge

July 3, 2014 |


The UK’s fastest growing business process outsourcer Parseq is helping Yorkshire transport information portals cope with their biggest ever surge in traffic during the Tour de France’s Grand Depart weekend on July 5 and 6.

More trains and … Read More