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Outsource magazine: thought-leadership and outsourcing strategy | August 29, 2014

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Solution Scaling is a Good Task to Outsource: Multiagent Security System

August 29, 2014 |

Apriorit has over ten years of experience developing powerful custom security solutions for demanding security technology providers. Customers benefit from the specific expert knowledge of Apriorit R&D teams within a range of system investigation and management specialties. This model … Read More

Making your company a magnet for overseas talent

August 21, 2014 |


The New Zealand construction industry is currently experiencing a significant boom which, whilst helping to boost the economy, is now posing an interesting challenge for the job market. Tasked with filling a surge in opportunities that often require … Read More

TDC, Denmark’s largest telecommunications company, outsources its customer support to Sitel

August 11, 2014 |

Sitel today announces their latest contract win with TDC, Denmark’s largest telecommunications company, in what TDC say is its most comprehensive outsourcing action following internal analysis and part of a major … Read More

‘Every cloud’…. a business continuity case study

August 6, 2014 |

Established in Bridge Street, Manchester in 1995, Turner Parkinson has grown to be a multiple award winning specialist business law firm in the North West.

Focussing on three core areas – corporate, insolvency and dispute resolution, with dedicated areas … Read More

Turning Complaints into Brand Advocates

July 29, 2014 |


As “The Complainers” series reveals a new breed of super complainers emerging, customer care experts, Sitel UK, launch their guide to “Turning Complaints into Brand Advocates.”

According to the new TV series, The Complainers, there … Read More

IT Outsourcing: Improve Your Efficiency Through Our IT Excellence

July 29, 2014 |



Being one of the fastest-growing regions in the world, Eastern Europe has emerged as a new centre for IT outsourcing. IT providers in Eastern Europe have low employee turnover and their prices are very competitive. Although the region … Read More

Using big data to recruit smarter

July 24, 2014 |

Now more than ever, big data is at the forefront of conversations across a host of industries and sectors. Where marketers once led the way in exploiting data to fine-tune their strategies, those in recruitment and HR are seeing … Read More

Opinion-piece: The Contact Centre of Tomorrow – 5 ways it will be different

July 23, 2014 |

The contact centre of 2014 is already almost unrecognisable from the call centre of 1984, 1994, even 2004. It is hard to think of a sector which has been through more change. Yet within the next few years we … Read More

Keeping on the crest of the employment wave

July 16, 2014 |

2013 was a difficult year for many businesses, with the economy forcing many industries to reassess their spending in all divisions. This pressure on all areas of the business was also tough hitting on many HR departments, with recruitment … Read More

First class digital experience delivers triple success for Serco

July 10, 2014 |


Serco has scooped top honours at this year’s Digital Experience Awards highlighting their innovative, flexible and outcome driven approach to customer service. Serco’s web chat team was successful in the two categories it had entered securing accolades … Read More