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Outsource magazine: thought-leadership and outsourcing strategy | October 26, 2014

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Omnichannel customer care: what do customers expect from you?

October 14, 2014 |

 

The customer of 2014 demands 24/7/365 support and expects it anytime, anywhere and from any device. This generation of shoppers simply wants service their way. They expect companies to solve problems quickly and they expect to enjoy themselves … Read More

Managed R&D Services to Lower Development Risks and Free Management Resources

October 13, 2014 |

 

 

Apriorit, as an advanced software research and development company, is used to bringing new ideas to improve outsourcing market. Based on the successful tasks experience, satisfied clients’ reviews, and the needs of modern life, Apriorit specialists became … Read More

Judges revealed for National Business Awards 2014

October 7, 2014 |

  • 66 new judges announced today
  • Sir Eric Peacock, Simon Devonshire and Lara Morgan join esteemed judging panel
  • Dame Helen Alexander returns as Chair of Judges
  • Ceremony to take place on 11th November at Grosvenor House, Park Lane

Read More

Brand new look for Moneypenny

October 7, 2014 |

 

Telephone answering specialist Moneypenny  has unveiled a brand new look with a face-lifted logo incorporating a new addition – the Moneypenny bird – Tully.

The brand refresh has been launched to tie in with the development of … Read More

Sitel creates more than 300 jobs in Coventry

October 6, 2014 |

6th October, Coventry, Warwickshire: Sitel, one of the world’s leading outsourcing providers of customer experience management, today unveiled plans to open a new site in Coventry to add to its nationwide network of contact centres.

The new contact … Read More

Futurestep recognised as RPO Star Performer in Everest Group’s Recruitment Process Outsourcing report

September 8, 2014 |

LOS ANGELES, September 8, 2014 – Futurestep, a Korn Ferry company (NYSE:KFY) specialising in high-impact talent solutions, has been recognised in Everest Group’s Recruitment Process Outsourcing – Service Provider Landscape with PEAK Matrix™ Assessment 2014 report for its accelerated … Read More

Parseq expands contact centre operations with the addition of Pure

September 8, 2014 |

Leading business process outsourcer Parseq has acquired Brighton-based charity contact centre Pure as part of its strategy to reach £100m turnover in the next three years.

Pure boasts an impressive charity-based client list including Save the Children, Unicef and … Read More

Parseq awarded additional contract with Centrica

September 2, 2014 |

Parseq has secured a five-year contract with the UK’s largest energy supplier Centrica to handle its incoming mail, nearly 20,000 items each month.

Building on its existing contact-centre relationship it won a competitive tender to manage and digitally index … Read More

Solution Scaling is a Good Task to Outsource: Multiagent Security System

August 29, 2014 |

Apriorit has over ten years of experience developing powerful custom security solutions for demanding security technology providers. Customers benefit from the specific expert knowledge of Apriorit R&D teams within a range of system investigation and management specialties. This model … Read More

Making your company a magnet for overseas talent

August 21, 2014 |

 

The New Zealand construction industry is currently experiencing a significant boom which, whilst helping to boost the economy, is now posing an interesting challenge for the job market. Tasked with filling a surge in opportunities that often require … Read More