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Outsource magazine: thought-leadership and outsourcing strategy | May 4, 2015

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Executive insight: Andy Caddy, Group CIO, Virgin Active

March 27, 2015 |


Andy Caddy is Group CIO of Virgin Active, prior to which he was CTO of easyJet. He will be bringing this wealth of experience in the travel, retail, and health and leisure sectors, to Cloud World Forum … Read More

Driving employee productivity and wellbeing in a future of ‘everywhere ergonomic’ technology

March 25, 2015 |


It’s difficult to avoid adverts or news stories about the amazing technological feats the modern ‘intelligent car’ can perform. One of the most impressive is that a vehicle can now ‘know’ its position on the road, sense when … Read More

The Outsourcing Conundrum: Preface and Introduction

March 24, 2015 |


Businesses seeking strategic growth often turn to outsourcing, with external resources performing non-core activities. “Inside-outsourcing” (IOS), a more recent and growing trend, can offer further competitive advantage. With “inside-outsourcing services” IOS, a service is outsourced by an organization … Read More

Managed Competence Center

March 24, 2015 |


Genesys is a leading provider of customer engagement and contact centre solutions, with over 3,500 customers in 80 countries. As of June 2013 Gartner placed Genesys at the top of their Magic Quadrant for Contact Center Infrastructure.

Founded … Read More

UC EXPO 2015 event preview

March 23, 2015 |


UC EXPO 2015 held on the 21 – 22 April at Olympia in London is Europe’s largest Unified Communication & Collaboration (UC&C) event encompassing the full range of technologies and services required to enable more efficient connectivity and … Read More

EBG Play: CFO Talk with Mikael Ebefors – Shared Competence Center’s part of end-to-end control enablement

March 16, 2015 |


Centralising finance has been a strategy for many years now. The initial reasons are often to reduce administration costs and lower wage arbitrage as well as enable transactional control. Moving from a pure transactional perspective … Read More

CPO Talk with Dr. Marcell Vollmer, CPO at SAP about aligning from source to pay

March 13, 2015 |



It is fair to say that the possibilities in keeping control and gathering the facts in any type of supply chain have increased dramatically past ten years. At the same time, more and more … Read More

Why should you outsource MAM & MDM solution creation?

March 5, 2015 |


Consumerisation of initially business-sound IT technologies is growing extremely fast, and nowhere this trend is more significant than in mobile development. A considerable number of large IT vendors eventually decide to enter this new market segment. It is … Read More

Contact Centre – a valuable extension to the customers’ brand

March 2, 2015 |


As time goes by, customers become more demanding about what services they need from their providers and they start raising numerous and different expectations.

The consumers’ decision-making process is, nowadays, no longer linear: it is a “journey” where … Read More

All Things To All People: Why Shared Services And Outsourcing Stakeholder Management Fails

March 2, 2015 |


Ask any leader trying to transform his organization through shared services and outsourcing who his stakeholders are, and he’ll come up with the standard list—the business units, executive management and perhaps even his company’s external customers. … Read More