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Outsource magazine: thought-leadership and outsourcing strategy | November 26, 2014

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Parseq scoops NOA Award for innovation

November 21, 2014 |

 

Parseq has been confirmed as this year’s most forward thinking member of the business processing world after collecting the accolade of Innovation in Outsourcing at this year’s National Outsourcing Association (NOA) Awards.

The award recognised Parseq’s ground-breaking work … Read More

National Business Awards 2014: winners revealed!

November 12, 2014 |

 

Over 1200 business and thought leaders gathered at the Grosvenor House Hotel on Park Lane last night, as the winners of the 2014 National Business Awards were revealed at the thirteenth annual gala dinner ceremony.

Hosted by Sky … Read More

System Rollback Solution: Restore System Remotely Using Stable Disk Images

November 11, 2014 |

 

Apriorit and Fractalia, a Spanish IT company, a leader in robust and effective solutions for managing and controlling large networks of computers, started their partnership with a project of developing a software fault tolerance solution for specialised and … Read More

Parseq acquisition generates 150 new roles in Sunderland

November 10, 2014 |

Parseq has moved a step closer to its £100m turnover goal with the creation of 150 new customer service roles in Sunderland following the acquisition of 2Touch in the City in May this year.

The expansion by the leading … Read More

Business process outsourcing provider Sitel opens another call centre in Bulgaria

November 6, 2014 |

 

Sitel, a leading global provider of customer support services, will open its second Bulgarian location in Varna. From Varna the company will provide German-speaking customer service for a well-known company in the telecommunications sector from February 2015 onwards. … Read More

Omnichannel customer care: what do customers expect from you?

October 14, 2014 |

 

The customer of 2014 demands 24/7/365 support and expects it anytime, anywhere and from any device. This generation of shoppers simply wants service their way. They expect companies to solve problems quickly and they expect to enjoy themselves … Read More

Managed R&D Services to Lower Development Risks and Free Management Resources

October 13, 2014 |

 

 

Apriorit, as an advanced software research and development company, is used to bringing new ideas to improve outsourcing market. Based on the successful tasks experience, satisfied clients’ reviews, and the needs of modern life, Apriorit specialists became … Read More

Judges revealed for National Business Awards 2014

October 7, 2014 |

  • 66 new judges announced today
  • Sir Eric Peacock, Simon Devonshire and Lara Morgan join esteemed judging panel
  • Dame Helen Alexander returns as Chair of Judges
  • Ceremony to take place on 11th November at Grosvenor House, Park Lane

Read More

Brand new look for Moneypenny

October 7, 2014 |

 

Telephone answering specialist Moneypenny  has unveiled a brand new look with a face-lifted logo incorporating a new addition – the Moneypenny bird – Tully.

The brand refresh has been launched to tie in with the development of … Read More

Sitel creates more than 300 jobs in Coventry

October 6, 2014 |

6th October, Coventry, Warwickshire: Sitel, one of the world’s leading outsourcing providers of customer experience management, today unveiled plans to open a new site in Coventry to add to its nationwide network of contact centres.

The new contact … Read More