Home or Away?

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Globalisation requires companies to compete globally, and offer better products and services that are appealing to customers. In several industries, global outsourcing today enables the business value chain, providing a mechanism … Read More

Q&A: Paul Bartley, Department of Health & Human Services

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Heading up the shared services organisation serving the US Department of Health and Human Services – and some 45 other agencies – is a towering challenge, but Paul Bartley can’t … Read More

Q&A: Nancy Zimpher, State University of New York

Shared services in UK universities still seem to be a bit of a Cinderella topic, although there seems to be a growing interest and take-up in the US, as I found when I visited the Shared Services & Outsourcing Network’s … Read More

Xchanging

What we are

Xchanging provides business processing, technology and procurement services internationally for customers across multiple industries.

What we do

Xchanging brings innovation, thought leadership and passion to its customers’ businesses so as to enhance performance and value. Our values … Read More

Reflections from Chicago: Public Sector Shared Services

Like Chicago’s famous Cloud Gate, the Shared Services & Outsourcing Network’s (SSON) annual conference on Shared Services in the Public Sector provided plenty of opportunity to reflect and look at the topic of public sector shared services from different points … Read More

Arcitura

Arcitura Education Inc. is a leading global provider of progressive, vendor-neutral training and certification programs. With a worldwide network of Certified Trainers, training partners, and testing centers, Arcitura schools and accreditation programs have become internationally established and further proven through … Read More

IE. – The Innovation Enterprise ltd

IE. – The Innovation Enterprise ltd shares the knowledge of innovators in Forecasting & Planning through its research, conferences, communities, training and virtual & on-demand content.

IE. is an independent Business-to-business multi channel media brand focused on the information needs … Read More

Q&A: Nick Araco, CFO Alliance

Nick Araco is the President and CEO of the CFO Alliance, a “community that brings together the experience, knowledge, and collective wisdon of peers, subject matter experts, and academic authorities to enable senior financial leaders and decision makers to be … Read More

Case Study: Zynga and TELUS International

When social game provider Zynga – the San Francisco-based developer of CityVille and FarmVille, among others – was looking for an organisation to handle its interactions with its nearly 300 million customers globally, it wasn’t just looking for ‘customer service’: … Read More

Plenty To Chew On

This article originally appeared in Outsource Magazine Issue #28 Summer 2012

At the end of May, Outsource partnered with law firm Stephenson Harwood to produce an exclusive dinner and roundtable debate on the topic ‘Outsourcing and the Inexorable Rise of … Read More