OPINION: Offshore or off course for the UK?

It’s time for a re-think on offshoring. A decade or so ago it may have made sense for UK-based organisations to send some of their jobs and business processes to areas of the world where labour costs were lower. There … Read More

Box-it

Box-it is a market leader and innovator within the Document Management arena.  Service proposition covers all areas of document management to include secure document storage through 14 locations across the UK and Ireland, together with two large digital processing centres … Read More

Enhancing citizen engagement through social media

Is social media a viable channel for government to engage with citizens?

The Prime Minister uses 10 different social media channels to communicate with the public and we already see regular tweets from departments such as the Department of … Read More

IT services contract activity drops to ten-year low

In 2012, the number of IT services contracts tracked by Ovum fell to its lowest level for ten years, as the industry continued to struggle in the aftermath of the global economic downturn. The lack of activity also contributed to … Read More

The Deal Doctor: Innovate, Schminnovate

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

“Innovation has been long on promise but short on results in our outsourcing relationship. Why?” Procurement Manager, Swindon.

In these hard economic times, innovation offers the promise of new … Read More

Q&A: Paul Wickens, NICS Enterprise Shared Services

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Paul Wickens is the Chief Executive of NICS Enterprise Shared Services, an SSO established three years ago to serve the Northern Ireland Civil Service. As part of an ongoing research project into … Read More

People Power

This article was co-authored with Mike Dodd, PA Consulting Group, and originally appeared in Outsource magazine Issue #31 Spring 2013.

It seems likely that the pace of public sector outsourcing is going to continue to increase as central and local government … Read More

Back From The Summit

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Towards the end of last year, Outsource partnered with our good friends at Forum Events to promote the latter’s Outsourcing Partnership Summit, and I was honoured to be invited to chair … Read More

UK public sector outsourcing dominates the European market

ISG has released figures which confirm that the public sector outsourcing market is thriving. The UK is now the biggest outsourcing market outside of the United States, with the number of outsourcing contracts taken out in the public sector increasing … Read More

The Professionals: Steve Hughes, Lilian Faithfull Homes

Kicking off the 2013 series of The Professionals, here are learnings from the career of Steve Hughes, Chief Executive at Lilian Faithfull Homes…

Outsource: What are the three most important attributes you seek in a potential partner – and what one … Read More