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Outsource magazine: thought-leadership and outsourcing strategy | December 21, 2014

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UC EXPO 2015 launches with leading exhibitor and speaker line up

December 15, 2014 |

 

Everything a business needs for effective unified communication & collaboration

Imago Techmedia today announced that UC EXPO 2015, Europe’s largest unified communication & collaboration event, is now open for registration. The two day event encompasses the full … Read More

Wipro Digital positioned in the ‘Winner’s Circle’ of HfS Blueprint Report on Marketing Operations and Digital Customer Experience Management

December 15, 2014 |

 

Wipro Digital recognized for its capabilities to design and deliver digital transformation focused on the end customer.

Bangalore, India and London, United Kingdom, December 11, 2014 – Wipro Digital, the digital transformation business of Wipro Ltd. (NYSE:WIT), … Read More

Kinetic BPO Wins Gold Award for Quality at International Quality Crown Convention in London

December 8, 2014 |

 

Dubai, United Arab Emirates: Kinetic BPO, the leading Company for Customer Experience and Business Process Outsourcing projects in the GCC, headquartered in Dubai, was awarded the prestigious Gold Award for Quality at the International Quality Crown (IQC) Convention … Read More

OPINION: Getting beyond the doom and gloom – the talent challenge in UK local government

December 3, 2014 |

We have for many years in local government been struggling to retain in the profession talented and experienced children’s social workers. This is challenging work. Thankfully, cases such as Baby P are a rarity, but nonetheless, these staff face daily … Read More

Sitel creates 11,000 new career opportunities worldwide

December 2, 2014 |

 

Plans include 1,200 posts in the UK as global customer care leader gains momentum and hires for growth.

  London, UK, 2 December 2014 — Sitel, a leading global customer care provider, today announced plans to hire approximately … Read More

Parseq strengthens expansion plans with key marketing and HR appointments

November 27, 2014 |

 

Parseq, the leading business process outsourcer (BPO), has strengthened its executive team with the appointment of Lian Chambers as marketing director and Louise Cope as group human resources director.

Lian, who has been head of marketing since June … Read More

National Business Awards 2014: winners revealed!

November 12, 2014 |

 

Over 1200 business and thought leaders gathered at the Grosvenor House Hotel on Park Lane last night, as the winners of the 2014 National Business Awards were revealed at the thirteenth annual gala dinner ceremony.

Hosted by Sky … Read More

Parseq acquisition generates 150 new roles in Sunderland

November 10, 2014 |

Parseq has moved a step closer to its £100m turnover goal with the creation of 150 new customer service roles in Sunderland following the acquisition of 2Touch in the City in May this year.

The expansion by the leading … Read More

The Whitehall Effect: how Whitehall became the enemy of great public services and what we can do about it

November 6, 2014 |

The following is an edited extract from Chapter 5 of The Whitehall Effect: how Whitehall became the enemy of great public services and what we can do about it by John Seddon, recently published by Triarchy Press.

It was Gordon … Read More

BPO in UK Central Government Sector: “Vendor Beware”

November 3, 2014 |

Plenty has been written about the shortcomings of large IT outsourcing contracts and complex IT projects in the UK central government sector. Many have ended up costing way beyond initial budgets, and/or have taken years longer than envisaged, or indeed … Read More