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Outsource magazine: thought-leadership and outsourcing strategy | November 27, 2014

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National Business Awards 2014: winners revealed!

November 12, 2014 |

 

Over 1200 business and thought leaders gathered at the Grosvenor House Hotel on Park Lane last night, as the winners of the 2014 National Business Awards were revealed at the thirteenth annual gala dinner ceremony.

Hosted by Sky … Read More

Parseq acquisition generates 150 new roles in Sunderland

November 10, 2014 |

Parseq has moved a step closer to its £100m turnover goal with the creation of 150 new customer service roles in Sunderland following the acquisition of 2Touch in the City in May this year.

The expansion by the leading … Read More

The Whitehall Effect: how Whitehall became the enemy of great public services and what we can do about it

November 6, 2014 |

The following is an edited extract from Chapter 5 of The Whitehall Effect: how Whitehall became the enemy of great public services and what we can do about it by John Seddon, recently published by Triarchy Press.

It was Gordon … Read More

BPO in UK Central Government Sector: “Vendor Beware”

November 3, 2014 |

Plenty has been written about the shortcomings of large IT outsourcing contracts and complex IT projects in the UK central government sector. Many have ended up costing way beyond initial budgets, and/or have taken years longer than envisaged, or indeed … Read More

Bring Your Own Challenges

November 3, 2014 |

From reliable surveys and less dependable anecdotes in most major markets, including the UK and the US, opinions point to the almost inevitable expansion of BYOD – Bring Your Own Device – as a cost-saving model for employers. Mobile device … Read More

Using SRM to manage risk in the food and drink industry

October 23, 2014 |

When it comes to balancing risk management with supply chain efficiency, few industries can boast the level of complexity that surrounds the food and drink sector.

The industry combines common supply chain issues such as logistics, cost pressure and supplier … Read More

Brand new look for Moneypenny

October 7, 2014 |

 

Telephone answering specialist Moneypenny  has unveiled a brand new look with a face-lifted logo incorporating a new addition – the Moneypenny bird – Tully.

The brand refresh has been launched to tie in with the development of … Read More

Sitel creates more than 300 jobs in Coventry

October 6, 2014 |

6th October, Coventry, Warwickshire: Sitel, one of the world’s leading outsourcing providers of customer experience management, today unveiled plans to open a new site in Coventry to add to its nationwide network of contact centres.

The new contact … Read More

Collections: is quality assurance affecting where you decide to outsource your services?

September 29, 2014 |

Where companies are looking to reduce costs, outsourcing has been seen as the way to increase efficiency. Whilst relationships with outsourcers and clients continue to develop, clients’ expectations of the relationship are also growing, looking for additional ways to create … Read More

NBA Q&A: Martin Rantle, Palletline

September 22, 2014 |

Martin Rantle is Sales & Marketing Director for Palletline. His organisation has been chosen as a finalist in the BlackBerry Business Enabler of the Year category at the 2014 National Business Awards; as part of Outsource‘s partnership with the NBAs, … Read More