Biography of a Carve-Out

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

With revenues of around half a billion dollars, WNS Global Services is a major player in the outsourcing space. But not much more than a decade ago it didn’t even … Read More

Sri Lanka as an offshore destination: realising the potential

Traditionally Sri Lanka’s export income was earned through tea (the world-famous Ceylon Tea), rubber and coconut until apparel and tourism became big earners. With the end of the 25-year war, tourism seems set to be a bigger foreign currency earner … Read More

Can little Sri Lanka compete on the global BPO stage?

I recently visited Sri Lanka, three years on from the end of a separatist civil war, and the country is mending itself and gearing up to get a piece of the BPO pie. Sitting in the shadow of the monster … Read More

Newly emerging offshore centres move centre-stage

A consistent theme at outsourcing conferences and the topic of discussion at seminars and web forums is the rise of China and India as outsourcing powerhouses. However, while the outsourcing giants of each country are likely to play a bigger … Read More

Is offshoring the answer?

This week, we’ve seen outsourcing hitting the headlines again, as the Public & Commercial Services (PCS) union refused to rule out strike action over HP’s plans to offshore 200 jobs to India.  The jobs in question are largely responsible for … Read More

Is there any value to being Number 1?

As a small child I remember standing back-to-back with my dad and measure my growth.  Each time, I was successively closer to reaching his height.  It seemed as the days wore on and slow gradual progress was made it meant … Read More

Nothing north of Watford

“Make it In America” is Obama’s newest jobs battle cry. Not to be undone, David Cameron went to Bangalore to push for jobs creation in Britain. With unemployment in the US alone at over 1.4 million people who have been … Read More

It’s an Offshore Thing

Launched at Duke University’s influential Fuqua School of Business in 2004, the Offshoring Research Network (ORN) touts itself as ‘a community building transformational offshoring capabilities’. We quizzed the ORN’s executive director and lead principal investigator, Professor Arie Lewin, about the … Read More