Q&A: Ankur Mithal

Ankur Mithal has spent over two decades in the worlds of finance and, latterly, BPO, and recently authored Some Method, Some Madness: Managing BPO in India, a ground-breaking attempt to “capture the essence of managing the diverse and ever-changing domain … Read More

Bangladesh: the new kid on the block

I have just come back from Digital World 2012 and a BPO conference in Bangladesh. I was a guest of the Bangladesh Association of Call Centers & Outsourcing (BACCO). This was the first time that I had visited Bangladesh and … Read More

The India sourcing toolkit

You’ve received board approval, and like many corporations your board decided the outsourcing destination to be India (the Mecca of outsourcing). As project lead you’ve worked very hard to select the right vendor as partner or decided to go captive. … Read More

Legal considerations when outsourcing to India

Over the last 20 years India has created a place for itself as a global technology services hub and is now one of the preferred outsourcing locations. Initially, the draw was a source of cheap but educated labour; however, India … Read More

Can little Sri Lanka compete on the global BPO stage?

I recently visited Sri Lanka, three years on from the end of a separatist civil war, and the country is mending itself and gearing up to get a piece of the BPO pie. Sitting in the shadow of the monster … Read More

Asia has so much more to offer

I was reading an article in the Sydney Morning Herald by Tim Soutphommasane of Monash University about how each Australian generation seems to discover Asia as though the region were revealed to it for the first time. He wrote about … Read More

Q&A: David Eveleigh, BT Global Services

This article originally appeared in Outsource Magazine Issue #27 Spring 2012

David Eveleigh is General Counsel, BT Global Services – BT Legal. In advance of his presentation at the Legal, Regulatory & Compliance Conference 2012, we spoke with David about … Read More

Salvo Global

What we do

Salvo is in the business of Corporate Events, operating in the B2B (business-to-business) environment and servicing corporate entities of varied Industries. As a Business networking company, Salvo differs in business nature from just an events management company … Read More

Legal Process Outsourcers don’t fall foul of Indian Advocates Act

After almost two years of false starts, adjourned hearings and painfully slow progression through the Indian courts, the Madras High Court finally ruled last month that foreign law firms can advise on international law and take part in international arbitration … Read More

Can China’s IT Services market live up to the hype?

Since 2006, China’s market for the outsourcing of technology services has experienced rapid growth and has been heralded as a challenger to India’s market dominance. According to China’s Ministry of Commerce, the total contract value of executed outsourcing contracts in … Read More