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Outsource magazine: thought-leadership and outsourcing strategy | March 3, 2015

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South Africa

Partner Q&A: Jan-Hendrik Adendorff, Adendorffs

January 21, 2015 |

Outsource interviews Jan-Hendrik Adendorff, founder of South African BPO specialist Adendorffs, on his company’s evolution and the nature of today’s outsourcing space – and what makes a perfect client…

Outsource: Jan-Hendrik, how did Adendorffs get started?

Jan-Hendrik Adendorff: I … Read More

Seriously candid camera…

September 26, 2014 |

Having been absent from these august pages ["this screen", actually - ed] for some time due to those dreaded “work commitments” I thought I should return with a bang, and a remarkable tale I heard on a recent trip to … Read More

Q&A: Stephanie Wilson, Firstsource

January 22, 2014 |

Stephanie Wilson is Executive Vice President, Operations at Firstsource Solutions Limited. We caught up with Stephanie to discuss trends in outsourcing (specifically from a customer contact perspective); the shifting on/offshore balance; the rise and rise of web chat and social … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 1

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

Kinetic Events

May 8, 2012 |

Kinetic Events is an international business-to-business conferencing company based in Cape Town, South Africa, established as a key strategic information provider to the IT and Telecoms sector. Our mission is to provide senior management executives with knowledge, market intelligence and … Read More

Newly emerging offshore centres move centre-stage

February 17, 2012 |

A consistent theme at outsourcing conferences and the topic of discussion at seminars and web forums is the rise of China and India as outsourcing powerhouses. However, while the outsourcing giants of each country are likely to play a bigger … Read More

Adding Value

September 20, 2010 |

Merchants is a leading provider of quality-based customer management solutions. We spoke with CEO Adam Foster about changes within this industry – and the need for ever-closer buyer-vendor cooperation

Outsource: The past couple of years have seen something of a … Read More

Are we in the business of outsourcing, sourcing or services?

September 13, 2010 |

I recently started work with a new South African collaborator: he & I are together helping a major ICT firm in Johannesburg review its established & traditional outsourcing business in the context of the growing phenomenon of the competitive direct … Read More

Outsourcing to South Africa

September 8, 2010 |

From Zennovation, Zensar Technologies.

“Zensar Technologies’s Global CEO and Vice Chairman , Dr. Ganesh Natarajan speaks about how South Africa can grow as an outsourcing hub and how both India and SA can cooperate and work with each other”

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Q&A: Dilbagh Gill, Mahindra Satyam

November 30, 1999 |

At the forthcoming FIFA World Cup in South Africa, an indispensable role will be played by India-based provider Mahindra Satyam, who in 2007 (in its previous incarnation as Satyam) secured the contract with global football administrators FIFA to provide … Read More