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Outsource magazine: thought-leadership and outsourcing strategy | March 29, 2015

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NBA Q&A: Carl Churchill, NetPay Merchant Services

August 27, 2014 |

Carl Churchill is the Managing Director of NetPay Merchant Services. His organisation has been chosen as a finalist in the BlackBerry Business Enabler of the Year category at the 2014 National Business Awards; as part of Outsource‘s partnership with the … Read More

European SSO Week 2014: First Thoughts

May 13, 2014 |

It’s that time of year again: the grandest spectacle in the European outsourcing calendar, the 14th Annual European Shared Services & Outsourcing Week, has rolled into town – in this case fair Dublin – and based on the experience of … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 1

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More


April 29, 2013 |

Box-it is a market leader and innovator within the Document Management arena.  Service proposition covers all areas of document management to include secure document storage through 14 locations across the UK and Ireland, together with two large digital processing centres … Read More

OPINION: Outsourcing and the rebirth of Ireland plc

March 27, 2013 |

An economic crisis compounded by a banking meltdown which sees ordinary savers punished while big bankers get off scot-free? That may sound like the scenario playing out in Cyprus this week, but if you take a flight a couple of … Read More

Some thoughts on the legal market in Belfast

September 20, 2012 |

The first time I visited Belfast, over 20 years ago, the Troubles were still at full tilt and my over-riding feelings were of a friendly, but particularly edgy, city. On my recent return, I found that the city has been … Read More

Outsourcing and planning for unknown demands

December 5, 2011 |

As the future of the UK business environment continues to be the subject of debate, organisations across the globe must look at developing talent for what can only be described as an uncertain future. With the pace of change in … Read More

Breaking the data protection deadlock

August 3, 2011 |

The News of the World phone hacking scandal and Twitter superinjunction furore are the latest headaches for those who seek to outsource and profit from the legal flow and storage of information.

Of course, phone-hacking by a minority of journalists … Read More

Q&A: Wolfgang Benkel, Forrester Research

March 31, 2011 |

Wolfgang Benkel is Principal Analyst at Forrester Research, working out of Frankfurt, Germany. His latest report looks at the outsourcing of IT infrastructure within Europe; we spoke with Wolfgang about some of the differences between the European and US models, … Read More

A challenge and an opportunity

October 4, 2010 |

Internet didn’t replace the phone and social media won’t replace the call.

People are communicating more than ever before, and not just by phone. Social networking sites have become primary communication tools for a new generation of digitally aware consumers. … Read More