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Outsource magazine: thought-leadership and outsourcing strategy | July 24, 2014

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Different Worlds, Different Ways (Part 2)

July 16, 2014 |

To read the first part of this article, click here…

In all three patterns the people involved need to be approached based on their professional, mental and emotional standing with regards to the outsourcing programme. Those who have fears and … Read More

Different Worlds, Different Ways (Part 1)

July 15, 2014 |

It is autumn 2013; we are in the Indian city of Pune. Twenty Indian project managers, business analysts and software engineers have gathered in a training room. They want to learn how they can successfully bring the cooperation with a … Read More

EMEA outsourcing market sees highest-ever Q3 activity

October 25, 2013 |

This week Information Services Group released data which found that the Europe, Middle East and Africa (EMEA) region experienced remarkably strong growth during the third quarter of 2013.

During this period, 176 contracts (with an annual contract value (ACV) of … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 |

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

From East to West

April 11, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Indian-oriented service providers are looking with great interest at Continental Europe – and this interest extends to acquiring to grow their presence in the region. This was one of the … Read More

Xchanging

February 6, 2013 |

What we are

Xchanging provides business processing, technology and procurement services internationally for customers across multiple industries.

What we do

Xchanging brings innovation, thought leadership and passion to its customers’ businesses so as to enhance performance and value. Our values … Read More

Efficient vendor governance in a multisourcing environment: integration is one key aspect

August 3, 2012 |

A three-year pilot project ‘GloBuS – Global Bus Software’ – funded by the Information & Communication Technology program (ICT) of the Bavarian State Ministry for Economic Affairs, Infrastructure, Transport & Technology (StMWIVT) – intends to develop an open bus system … Read More

we.CONECT

July 3, 2012 |

we.CONECT Global Leaders is an international B2B conference and seminar provider that is focused on the development and deployment of strategies, tactics and solutions to allow customers the maximum value in daily operations.

At the heart of everything we do … Read More

Q&A: John Dickens, NEC Europe

February 3, 2012 |

John Dickens is Shared Service Manager for NEC Europe Ltd. In advance of his presentation at SSON’s Finance Transformation Europe 2012, taking place February 14-16 2012 at the Bloomsbury Hotel, London, we spoke with John about his organisation’s transformational journey, … Read More

Q&A: Julianne Hately, Molson Coors

September 16, 2011 |

Julianne Hately is Global Finance Manager (Record to Report) at brewing giant Molson Coors. Ahead of her appearance at the forthcoming Shared Services Exchange 2011, to be held September 26-28 at the Sheraton Frankfurt Airport Hotel, Frankfurt, Germany, we spoke … Read More