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Outsource magazine: thought-leadership and outsourcing strategy | March 30, 2015

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Large contracts and France drive growth in EMEA outsourcing market

January 30, 2015 |

A strong 2014 helped the Europe, Middle East, and Africa (EMEA) outsourcing market retain its position as the largest outsourcing region globally, with growth of 7%. The Annual Contract Value (ACV) of new scope and restructured contracts each delivered small … Read More

Creativity for innovation: organising the creative negotiation

May 19, 2014 |

The creators of Assassin’s Creed, Tom Clancy’s Splinter Cell and Rayman Raving Rabbids could have the answer to our innovation needs.

It’s a crucial issue in many industries; how do we achieve consistent innovative breakthroughs? My study looks at the … Read More

Three ideas to change the face of BPO

February 6, 2014 |

A lot has been covered about the future of BPO (especially in the 32nd issue of Outsource, with over 40 opinion leaders sharing their respective views on how BPO companies should adapt to upcoming trends).

As an expat doing BPO … Read More

Outsourcing and labour reform in France

August 8, 2013 |

A new law, published on 16th June 2013, is set to deliver significant reforms to France’s notoriously inflexible labour market.

The continuing, and deepening, economic crisis in Europe, and in France, has encouraged the government to look for ways to … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 1

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

From East to West

April 11, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Indian-oriented service providers are looking with great interest at Continental Europe – and this interest extends to acquiring to grow their presence in the region. This was one of the … Read More

Entente Uncordiale

April 11, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Outsourcing may be picking up pace on the continent but it’s still got some way to go, if an anecdote that reaches me from la belle France is anything to … Read More


February 6, 2013 |

What we are

Xchanging provides business processing, technology and procurement services internationally for customers across multiple industries.

What we do

Xchanging brings innovation, thought leadership and passion to its customers’ businesses so as to enhance performance and value. Our values … Read More

Q&A: Frank de Reij, Air France-KLM

February 16, 2012 |

Frank de Reij is Group CPO, Air France-KLM. In advance of his presentation at the forthcoming CPO Exchange, to be held February 22-24 in Munich, Germany, we spoke with Frank about the procurement transformation journey he and the Group have … Read More

Q&A: Duncan Aitchison, TPI

August 9, 2011 |

Duncan Aitchison is Partner & President EMEA at business transformation and sourcing advisory firm TPI. We spoke with Duncan at the start of August to get his take on the key findings of TPI’s 2Q11 EMEA index, looking at trends … Read More