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Outsource magazine: thought-leadership and outsourcing strategy | May 3, 2015

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Europe

Managed Competence Center

March 24, 2015 |

 

Genesys is a leading provider of customer engagement and contact centre solutions, with over 3,500 customers in 80 countries. As of June 2013 Gartner placed Genesys at the top of their Magic Quadrant for Contact Center Infrastructure.

Founded … Read More

Impact sourcing is not just rural sourcing

March 19, 2015 |

When talking about impact sourcing it is easy to think about rural areas in India or Sub-Saharan Africa. However, impact sourcing can also happen much closer to home. According to Everest Group, two of the requirements for the impact sourcing … Read More

EBG Play: CFO Talk with Mikael Ebefors – Shared Competence Center’s part of end-to-end control enablement

March 16, 2015 |

 

Centralising finance has been a strategy for many years now. The initial reasons are often to reduce administration costs and lower wage arbitrage as well as enable transactional control. Moving from a pure transactional perspective … Read More

CPO Talk with Dr. Marcell Vollmer, CPO at SAP about aligning from source to pay

March 13, 2015 |

 

 

It is fair to say that the possibilities in keeping control and gathering the facts in any type of supply chain have increased dramatically past ten years. At the same time, more and more … Read More

Why should you outsource MAM & MDM solution creation?

March 5, 2015 |

 

Consumerisation of initially business-sound IT technologies is growing extremely fast, and nowhere this trend is more significant than in mobile development. A considerable number of large IT vendors eventually decide to enter this new market segment. It is … Read More

Contact Centre – a valuable extension to the customers’ brand

March 2, 2015 |

 

As time goes by, customers become more demanding about what services they need from their providers and they start raising numerous and different expectations.

The consumers’ decision-making process is, nowadays, no longer linear: it is a “journey” where … Read More

Nordics 2015 – Driving Value & Performance

February 24, 2015 |

Fantastic news for anyone involved in support services in the Nordic region! Outsource is delighted to announce the launch of the first event in its Global Business Services Roadmap series with KPMG: ‘Nordics 2015 – Driving Value & Performance!’, taking … Read More

Large contracts and France drive growth in EMEA outsourcing market

January 30, 2015 |

A strong 2014 helped the Europe, Middle East, and Africa (EMEA) outsourcing market retain its position as the largest outsourcing region globally, with growth of 7%. The Annual Contract Value (ACV) of new scope and restructured contracts each delivered small … Read More

Fixed Price Model to Evaluate Partner Reliability

January 6, 2015 |

 

 

“How to gain the customer’s confidence to ensure long-term cooperation?” Hundreds of outsourcing providers worldwide are racking their brains to find the answer to this basic question. Indeed, it is not simple in the era of globalisation. … Read More

2014 outsourcing market review and predictions for 2015

December 23, 2014 | 1

The last 12 months have produced a lot of highs in the outsourcing market, which has set the tone for 2015. Indeed, we saw one of the strongest years for outsourcing in EMEA in a decade with more activity across … Read More