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Outsource magazine: thought-leadership and outsourcing strategy | October 22, 2014

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Europe

Omnichannel customer care: what do customers expect from you?

October 14, 2014 |

 

The customer of 2014 demands 24/7/365 support and expects it anytime, anywhere and from any device. This generation of shoppers simply wants service their way. They expect companies to solve problems quickly and they expect to enjoy themselves … Read More

Top tips for setting up a shared service centre

August 21, 2014 |

The establishment of an internal shared service centre (SSC) – or the transfer of functions to a BPO, for that matter – is not a decision that can be taken lightly and with the mind-set that money can be saved … Read More

Good news for EMEA outsourcing as activity hits record high

August 6, 2014 |

There are good tidings for the outsourcing industry, as the Q2 2014 EMEA ISG Outsourcing Index reveals that commercial outsourcing within the EMEA region boomed in the first half of 2014.

Not only are we seeing a 25% leap in … Read More

The Legal View: Contracting for Innovation

July 14, 2014 |

There is an old joke that lawyers write at length because they still think they’re being paid by the length of the legal conveyance. Stitched on the back of junior barristers’ gowns worn in England there is a quaint little … Read More

European SSO Week 2014: First Thoughts

May 13, 2014 |

It’s that time of year again: the grandest spectacle in the European outsourcing calendar, the 14th Annual European Shared Services & Outsourcing Week, has rolled into town – in this case fair Dublin – and based on the experience of … Read More

Q&A: BVR Mohan Reddy, NASSCOM

May 8, 2014 |

Later this month, a trade delegation from the Indian National Association of Software and Services Companies (NASSCOM) will be presenting at the Nordic IT Sourcing & Innovation 2014 event in Stockholm, Sweden, as part of a broader mission to the region. Ahead … Read More

When does the employee follow the work?

May 7, 2014 |

Legislation regarding a “Transfer of an Undertaking, or a Part of an Enterprise”, which was intended for classic takeovers of assets, can also be applicable on outsourcing transactions. The basic purpose of the legislation is to protect employees if the … Read More

Where Is My Data? (Part 3)

April 17, 2014 | 2

To read the preceding section of this article, click here.

Cloud is too important a technological offering to ignore and whilst there are undoubtedly a number of considerations to address, none are insurmountable. Cloud technologies offer a great benefit when … Read More

Contracting for innovation: how, what, who, when?

April 16, 2014 |

Innovation has been prized within business for as long as I can remember. However when applying this science, process and culture to the outsourcing environment, it is clearly still in its infancy. There is seemingly a major lack of understanding … Read More

Where Is My Data? (Part 2)

April 14, 2014 |

To read the first part of this article, click here.

In the USA the Department of Commerce in 2000 created the Safe Harbor framework to ensure organisations put appropriate controls in place for the protection of data, when handling European … Read More