Outsourcing airline back office and services

The airline industry has suffered great problems and disruptions in the last years. With the onset of the internet, things have become faster and more precise but also more complex to process. With a myriad of complex relationships between airlines, … Read More

The difference between nearshore and offshore outsourcing

The advantages of outsourcing are well known to some industries who choose this as the best option for providing constant quality support to their clients.

There is however a difference between outsourcing software development to an offshore distant country then … Read More

OPINION: Offshore or off course for the UK?

It’s time for a re-think on offshoring. A decade or so ago it may have made sense for UK-based organisations to send some of their jobs and business processes to areas of the world where labour costs were lower. There … Read More

Exiting from a big deal mid-term

(This article was co-written with Mike Henley, an expert in shared services and outsourcing at PA Consulting Group.)

When IT outsourcing arrangements are underperforming, the impact on client organisations can be significant. Users can be prevented from doing their jobs, … Read More

Governance: practical steps to making it work

Profit warnings are nothing new to the outsourcing industry. Looking at the end of Q1 2013, FTSE support services and FTSE software and computer services companies are again the sectors reporting the highest number of profit warnings. With the sourcing … Read More

The shaky negotiator: vendor dilemmas

In almost all cases where small businesses go to external software development firms to build products or internal IT systems there is always a contract negotiation situation. In that, price becomes a very sticky point of contention. This happens in … Read More

Why outsourcing to Malta makes sense

The Maltese islands are a small cluster of 3 islands located in the centre of the Mediterranean. The islands have historically been strategically important for many reasons. The islands are a melting pot of cultures including European cultures, north African, … Read More

Has HR rushed too quickly to the service centre?

Once upon a time, HR were viewed as fluffy people people, or at worst, pen-pushers who took your holiday forms. Today, apparently, they’re a faceless department, a phone number, a web portal… HR as we knew it has been killed … Read More

E-Invoicing: The Catalyst for AP/AR Automation

This is not your father’s business environment. Changing global demographics and shifts in how technology is delivered, accessed and used are dramatically changing the way we live, engage, and work.

Thanks to the rapid convergence of the cloud, mobile computing, … Read More

Ariba

Ariba, Inc. is the world’s business commerce network. Ariba combines industry-leading cloud-based applications with the world’s largest web-based trading community to help companies discover and collaborate with a global network of partners.

Using the Ariba® Network, businesses of all sizes … Read More