Op2i Outsourcing Survey 2008 Exec Summary
In October 2008 Op2i launched a survey to understand the state of the outsourcing market, given the current economic downturn and perceived view that there was a fundamental shift from Outsourcing 1.0 to 2.0.
The survey had already gathered views from industry gurus – (Outsourcing 2.0 practitioners so to speak). The survey sought views from individuals from various parts of their organisation who are: key decision makers, implementers or advisors for outsourcing within their organisation, together with industry advisors and suppliers within the industry.
The online survey has been complemented with interviews with industry leaders and specialist commentators.
This report will contribute to industry best practice and aid firms in making better, informed decisions on their outsourcing activities. Globalisation, convergence and competition are all set to intensify over time. Outsourcing and in particular offshoring are no longer only for the few, but will over time become a competitive tool for all organisations.