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Outsource magazine: thought-leadership and outsourcing strategy | December 19, 2014

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Increasing Savings by Reducing Car Hire

Percepta UK Ltd

Partner-supplied content

Prior to 2005, Percepta managed a Customer Relationship Centre (CRC) for an automotive client and one of the many tasks associated with vehicle repairs such as car hire extension approval and issues with delayed parts. Agents would take calls from a customer or dealer about a parts delay or a request for a hire car to be extended, where the decision was in of each other. Having a system that was not joined up led to inconsistent decision making with upwards of 10 agents chasing the same part. It also made it difficult to monitor car hire spend, trends, causal factors and dealer performance… Click here to download the PDF



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