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Outsource magazine: thought-leadership and outsourcing strategy | October 25, 2014

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Procurement

Using SRM to manage risk in the food and drink industry

October 23, 2014 |

When it comes to balancing risk management with supply chain efficiency, few industries can boast the level of complexity that surrounds the food and drink sector.

The industry combines common supply chain issues such as logistics, cost pressure and supplier … Read More

Share your thoughts on innovation (and maybe win an HP tablet…)

October 22, 2014 |

From an overused cliché to a driver that impacts processes, organisations, industries or society, ‘innovation’ strikes many different chords.

But the fact remains that innovation seems to be very important to businesses of all types. Organisations today are under constant … Read More

Helping suppliers fight back

September 26, 2014 |

The headlines are everywhere: “Suppliers being squeezed”, “Margins under pressure”. There are numerous tools and countless advisors helping buyers, but what support is available for suppliers trying to sell to these sophisticated buyers?

The 1990s saw the rise of strategic … Read More

Outsourcing Sourcing & Procurement operations

September 15, 2014 |

The digitisation of business led by disruptive SMAC (social, mobile, analytics and cloud) technologies is changing the fundamental foundation of how business is done. The fundamental strategies, processes, and financial structures need to change as organisations unbundle and decouple traditional … Read More

TOP TEN: Biggest Lies in Outsourcing

August 18, 2014 |

In an ideal world everyone would be scrupulously honest, willing to shine a light on their own shortcomings, and engage with a partner on an entirely frank and open basis. But this is not an ideal world… For the latest … Read More

Building the foundations of success

July 29, 2014 |

During the recession, many financial services organisations chose to outsource more key services as this allowed them to avoid carrying overheads and the recruitment costs that full-time staff would engender. As the economy improves, most companies are moving towards a … Read More

The “I” Word: Innovation – avoid false assumptions

July 17, 2014 |

Innovation transforms something, whether a process or a machine. It is more than an incremental improvement – saving “fingers and toes” worth of time, effort or money. Innovation is, I believe, disruptive, as opposed to continuous improvements which can be … Read More

The “I” Word: Driving innovation in outsourced IT services contracts

July 17, 2014 |

In the last few decades IT departments and the services they provide have largely evolved from being an internal support function to a key enabler for businesses  – and now increasingly a competitive edge for businesses. Companies which embraced this … Read More

The “I” Word: How can you buy Scotch mist?

July 17, 2014 |

Even if all the SLAs are hit and the client is happy with the supplier’s work, “we didn’t get any innovation from our BPO supplier”. Innovation is still a frequent disappointment when we interview clients about satisfaction with their BPO … Read More

The “I” Word: Three types of innovation requiring three approaches in an agreement

July 17, 2014 |

Rewind first back to the respective business aims of both parties. The supplier’s aim is to supply great outsourcing services that maximise their margin and increase their breadth of offering so outsourcing relationships can grow and flourish. The client on … Read More