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Outsource magazine: thought-leadership and outsourcing strategy | March 4, 2015

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Procurement

More bang for your buck: four ways impact sourcing adds value to your outsourcing spend

January 29, 2015 |

In the past several years, socially responsible outsourcing has increased in scale and quality, becoming a commercially viable solution and an emerging market trend. Recognitions by the Global Sourcing Council, IAOP, the Rockefeller Foundation, plus research by Accenture, Avasant, Everest … Read More

Socially responsible global outsourcing

January 23, 2015 |

Since the first software contracts were outsourced to India in the late 1970s, global outsourcing has expanded across several dimensions. It has expanded geographically to encompass many new entrants in Asia, Africa and Latin America/Caribbean; and also marginalised areas in … Read More

Global business environment demands more from procurement

January 22, 2015 |

As the global macro environment improves and procurement leaders turn their attention towards corporate growth, pressure is mounting on conventional models of procurement.

Looking at the state of play in the industry amid signs of stronger growth in some parts … Read More

Outsourcing: a service or business-based approach? (Part 2)

January 14, 2015 |

To read the first part of this article, click here.

The culture of control

One key aspect of the business outputs-based model for suppliers is that it relinquishes control of the methods of service delivery to the supplier: the supplier … Read More

TOP TEN: Things that Won’t Happen in 2015

January 13, 2015 | 2

The dawn of a new year is always an occasion for various bouts of soothsaying, scrying, tasseomancy and general predicting – and as such is pretty much an open invitation for commentators to make fools of themselves by getting things … Read More

Q&A: Vinny Patel, Accenture

November 21, 2014 |

Vinny Patel is a managing director within Accenture’s procurement BPO business, accountable for service delivery across Accenture’s procurement BPO client relationships in the EALA region. Ahead of our editor’s breakfast roundtable with Accenture looking at trends within procurement and the … Read More

Don’t let the impending expiration of a BPO contract sneak up on you

November 20, 2014 | 1

BPO customers often miss out on a key opportunity for significant outsourcing relationship enhancement, cost savings, and quality improvement – well before the contract expiration. By the time most companies begin to think about evaluating their expiring BPO contracts, it’s … Read More

TOP TEN: Outsourcing Rock Bands

November 18, 2014 |

Outsourcing and popular music might not seem like the most obvious of bedfellows – but some of the most defining acts of the last half-century have emerged from the global business transformation space. Don’t believe us? Read on…

1. LeanRead More

Q&A: Steve Turpie

November 17, 2014 |

Steve Turpie has worked as a senior executive in Financial Services and Telecoms for two decades within Global Services, Finance & Operations. He was most recently Group Head of Sourcing and Procurement for Zurich Insurance. We caught up with Steve … Read More

EMEA outsourcing activity on track to round out 2014 strongly

November 10, 2014 |

The outlook remains positive for the outsourcing industry, according to the latest figures from the EMEA ISG Outsourcing Index. Based on the data and our own insights, the market has been performing strongly through the first three quarters. In addition, … Read More