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Outsource magazine: thought-leadership and outsourcing strategy | April 17, 2014

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Procurement

Churchman, Rittel and Webber: The “Wicked” Problem

March 27, 2014 |

Do you have one of those really tough business problems that seems to plague you? No matter what you try, nothing seems to solve the problem?

University of California Professor Horst Rittel coined the term “Wicked Problem” in the mid-1960s … Read More

Building Stronger Connections: Optimal Stakeholder Engagement

March 25, 2014 |

Most companies have organisations that manage external relationships with key suppliers and service providers. These teams – be they part of a Vendor Management Organisation (VMO), procurement department, a governance or “stay back” team, or some other similar structure – … Read More

Supplier diversity: coming of age in the UK

March 21, 2014 |

Supplier diversity, originating in the US, is now gathering momentum in the UK. Indeed in a recent procurement conference it was the general view that supplier diversity was the next happening thing and something that companies needed to embrace.

At … Read More

OPINION: Give the frog a chance!

February 7, 2014 | 1

Many of us know the parable of the boiled frog. A frog dropped in water too hot to live in will quickly jump out of it. However, if you put a frog in cold water and warm it slowly it … Read More

Service transition: delivering the promise

January 17, 2014 |

The contract has been signed. Champagne has been consumed. The hangover is over – or is it just beginning? It takes many organisations two years or more to get a new service up and running effectively. In these times of … Read More

Thoughts on the oDesk and Elance merger

January 13, 2014 |

In typical style, just three days after I’d written my last piece for the Outsource print edition which examined how the global freelance marketplaces were maturing, two of the three main protagonists (oDesk and Elance) announced they were merging.

Of … Read More

Crowdsourcing evolves to address Business Process Management (BPM) challenges

January 10, 2014 |

A volatile and uncertain economic environment, combined with cost and margin pressures on every business, every industry across the globe, and scarcity of skilled human resources, has necessitated the rise of new organisational models – that are modular, flexible, global … Read More

You, Robot?

January 6, 2014 |

Our series looking at ‘Post-Human BPO’ and the robotic revolution begins with an exploration of the impact automation technology is having – and will have – on end-user organisations and the outsourcing provider community: professionals, transform!

The past couple of … Read More

Outsourcing in a Troubled Economic Environment

January 3, 2014 |

At the beginning of December, Outsource hosted a webinar featuring Mark Lewis – Partner and Head of Outsourcing Practice at Berwin Leighton Paisner – speaking on a number of possible challenges arising as a result of economic difficulties impacting upon … Read More

What does innovation mean in BPO?

January 3, 2014 |

Innovation, in particular its application in outsourcing and the delivery of IT services, is one of those buzz words that you hear being bandied about with increasing frequency. The “I word” has progressed in recent years from being commonly included … Read More