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Outsource magazine: thought-leadership and outsourcing strategy | November 24, 2014

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Procurement

Q&A: Vinny Patel, Accenture

November 21, 2014 |

Vinny Patel is a managing director within Accenture’s procurement BPO business, accountable for service delivery across Accenture’s procurement BPO client relationships in the EALA region. Ahead of our editor’s breakfast roundtable with Accenture looking at trends within procurement and the … Read More

Don’t let the impending expiration of a BPO contract sneak up on you

November 20, 2014 |

BPO customers often miss out on a key opportunity for significant outsourcing relationship enhancement, cost savings, and quality improvement – well before the contract expiration. By the time most companies begin to think about evaluating their expiring BPO contracts, it’s … Read More

TOP TEN: Outsourcing Rock Bands

November 18, 2014 |

Outsourcing and popular music might not seem like the most obvious of bedfellows – but some of the most defining acts of the last half-century have emerged from the global business transformation space. Don’t believe us? Read on…

1. LeanRead More

Q&A: Steve Turpie

November 17, 2014 |

Steve Turpie has worked as a senior executive in Financial Services and Telecoms for two decades within Global Services, Finance & Operations. He was most recently Group Head of Sourcing and Procurement for Zurich Insurance. We caught up with Steve … Read More

EMEA outsourcing activity on track to round out 2014 strongly

November 10, 2014 |

The outlook remains positive for the outsourcing industry, according to the latest figures from the EMEA ISG Outsourcing Index. Based on the data and our own insights, the market has been performing strongly through the first three quarters. In addition, … Read More

The Whitehall Effect: how Whitehall became the enemy of great public services and what we can do about it

November 6, 2014 |

The following is an edited extract from Chapter 5 of The Whitehall Effect: how Whitehall became the enemy of great public services and what we can do about it by John Seddon, recently published by Triarchy Press.

It was Gordon … Read More

Outsourcing Nightmares: four steps this industry needs to take to avoid engagement failure in the future

November 4, 2014 |

1) Less focus on the deal, more on the relationship. Providers are all-too-frequently being forced into the position of saying what they need to win the deal, as opposed to having a structure to propose a realistic partnership that works … Read More

Outsourcing Nightmares: the horror, the horror…

November 4, 2014 |

So what sorts of things happen that really create problems? 1. Believing the outsourcer is your very best friend that will put your interest ahead of his own. 2. After a round of golf with the outsourcer’s sales team, you … Read More

Outsourcing Nightmares: outsourcing no-nos – and how to avoid them

November 4, 2014 |

The vast majority of mistakes made when outsourcing can easily be avoided if a company prepares properly at the outset, has realistic expectations of what sourcing can achieve and engages with potential service providers in an organised and methodical way … Read More

Outsourcing Nightmares: five reasons outsourcing fails

November 4, 2014 |

1. Lack of clear vision and objectives Often companies enter into sourcing without a clear vision or objectives for what they aim to achieve. This is like getting in your car without knowing where you are going. Often it leads … Read More