Image Image Image Image Image Image Image Image Image Image

Outsource magazine: thought-leadership and outsourcing strategy | April 23, 2014

Scroll to top

Top

Logistics

Q&A: Ed Barry, OnProcess

March 19, 2014 |

Ed Barry is the CEO of OnProcess Technology. We met with Ed to discuss some of the challenges facing his organisation and its clients, driving actionable insights through smart use of data, and what kind of talent fits the OnProcess … Read More

You, Robot?

January 6, 2014 |

Our series looking at ‘Post-Human BPO’ and the robotic revolution begins with an exploration of the impact automation technology is having – and will have – on end-user organisations and the outsourcing provider community: professionals, transform!

The past couple of … Read More

Outsourcing in a Troubled Economic Environment

January 3, 2014 |

At the beginning of December, Outsource hosted a webinar featuring Mark Lewis – Partner and Head of Outsourcing Practice at Berwin Leighton Paisner – speaking on a number of possible challenges arising as a result of economic difficulties impacting upon … Read More

What does innovation mean in BPO?

January 3, 2014 |

Innovation, in particular its application in outsourcing and the delivery of IT services, is one of those buzz words that you hear being bandied about with increasing frequency. The “I word” has progressed in recent years from being commonly included … Read More

Q&A: Kerry Hallard, National Outsourcing Association

January 2, 2014 |

At the end of a tumultuous year for our partners at the National Outsourcing Association, we thought we’d catch up with the Association’s new CEO, Kerry Hallard, to get the lowdown on the NOA’s new structure – and to find … Read More

TOP TEN: (More) Collective Outsourcing Nouns

December 20, 2013 |

Back in October, we published ‘Top Ten Collective Outsourcing Nouns’: ten humorous contributions from various (keenly anonymous) contributors from across our network. So popular was this extravaganza of calumny and frivolity that we leapt at the chance to drag the … Read More

In Transition

December 20, 2013 |

Transition refers to the period between the actual signatures of an outsourcing agreement until steady state is achieved. It is the time when the proverbial outsourcing “rubber meets the road” and outsourcing aspirations become reality – or not. Depending on … Read More

Bridging the IT gap: contract logistics providers turn to voice technology for competitive advantage

November 18, 2013 |

Changes in our buying patterns have stirred up fierce competition in the logistics industry. The rise in online and multi-channel shopping has made fast delivery a brand differentiator while bricks-and-mortar stores must balance their stock levels carefully to remain profitable.

Read More

National Outsourcing Association Awards 2013: the winners!

October 25, 2013 |

It’s that time of year again… The National Outsourcing Association Awards (NOAAs) took place last night (24th October) at the Park Plaza Riverbank Hotel in London, summoning the good, the great and the downright fantastic of the outsourcing space. Celebrating … Read More

TOP TEN: Collective Outsourcing Nouns

October 24, 2013 |

As regular readers will know, along with all the cutting-edge thought leadership and best practice guidance that characterises Outsource‘s output, we like to take the occasional light-hearted look at this wonderful space. With this in mind, a few weeks ago … Read More