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Managing turnover in outsourcing relationships

Managing turnover in outsourcing relationships

The last decade witnessed a shift towards outcome-based management in outsourcing relationships. As a result non-linear delivery models (e.g.: outcome-based or transaction-based pricing; fixed price etc...) have been gaining

Sanjay Chadha | 17 May 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,
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A Tight Ship

A Tight Ship

Is this what your direct reports are really

Matt Heffron | 16 May 2012 | Articles, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,
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The courage to change

The courage to change

Outsourcing involves major changes in your business model, your teams, your approach to core and non-core business lines and cultural mindsets. That aspect of the outsource decision - change - is inherently psychological

Kate Vitasek | 16 May 2012 | Articles, Global, All Columns, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other,
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Building capacity to harness the potential of the IT/BPO industry

Building capacity to harness the potential of the IT/BPO industry

This column is guest co-authored by Dr PK Mukherjee, President and Managing Partner at Avasant, and Shobhit Patnaik, a consultant with Avasant. The past two decades have witnessed rapid growth in the IT/BPO sector resulting

Kevin Parikh | 10 May 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,
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Business analytics and outsourcing: is it the next wave?

Business analytics and outsourcing: is it the next wave?

Business intelligence (BI) and business analytics (BA) aren’t new concepts (I remember using pivot tables in Excel over 15 years ago and Amazon using predictive recommendations 10 years ago). However, today, the ability to

Bharat Vagadia | 08 May 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,
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Matt Heffron

Matt Heffron

The Sourcing Sage

Matt Heffron has been involved in more outsourcing deals than he can spontaneously enumerate, over more years than he cares to admit, and for more industry players and clients than he can easily remember. Suffice to say that he

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Nick Mellors

Nick Mellors

Nick Mellors is Director of ISPB, a consultancy specialising in delivering public sector change and transformation projects. He has over 30 years' public sector experience, including as part of the senior management team

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Alan Leaman

Alan Leaman

Alan Leaman OBE is Chief Executive of the Management Consultancies Association. From 1988-93, he was Head of Office for the Rt Hon Paddy Ashdown MP, responsible for media relations, policy advice and acting as Chief Speech

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Kate Vitasek

Kate Vitasek

Academics of Outsourcing

Author, educator and business consultant Kate Vitasek is a internationally recognised innovator in the practice of supply chain management and outsourcing.  She is the founder, faculty and lead researcher in the concept of

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Vested Outsourcing

Vested Outsourcing

Based on research with the University of Tennessee, Vested Outsourcing is a business model by which

PEX - Process Excellence Network

PEX - Process Excellence Network

Process Excellence Network: A division of IQPC, (formerly known as Six Sigma IQ) provides access to a

  • Business Process Management
  • Risk Management
SSON

SSON

The Shared Services & Outsourcing Network (SSON) is the largest and most established community of

  • Events
  • Shared Services
HfS Research

HfS Research

About HfS Research Who we are and what we doWe help enterprises make complex decisions with their

OutsideSources

OutsideSources

Outside Sources presents video, audio and other pieces of content from around the space that the

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Martin Conboy at the IOS

Outsource columnist Martin Conboy, President of the Australian Business Process Outsourcing Association, speaks at The International Outsourcing Summit (IOS) held in Manila, Philippines in October

Outsource Magazine | 24 October 2011

Outsourcing to South Africa

From Zennovation, Zensar Technologies. "Zensar Technologies's Global CEO and Vice Chairman , Dr. Ganesh Natarajan speaks about how South Africa can grow as an outsourcing hub and how both India and SA can cooperate and work

OutsideSources | 08 September 2010

Outsourcing to China

A BNET.com special feature on doing business in the new economic superpower. "The benefits of outsourcing to China are clear; it can be both cost effective and efficient. However understanding the laws, navigating the

OutsideSources | 08 September 2010

Can China's education system support outsourcing?

"In order to meet the anticipated growth in demand, China will need to ensure that they are investing in the education of the country's future labour force. This video is part of the series based on the KPMG publication, 'A New

OutsideSources | 08 September 2010
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Interview: Tim Minahan, Ariba

Interview: Tim Minahan, Ariba

Tim Minahan is CMO for software and IT services provider Ariba. Outsource spoke with Tim at Ariba LIVE London 2011, and asked him how his company's clients are helping drive innovation both within and beyond their relationships

Outsource Magazine | 27 May 2011
Interview: Tom Bangemann, The Hackett Group

Interview: Tom Bangemann, The Hackett Group

Tom Olavi Bangemann is Vice President Business Transformation at The Hackett Group. Outsource met with Tom at the 11th Annual European Shared Services & Outsourcing Week in Amsterdam for a wide-ranging interview looking at

Outsource Magazine | 13 May 2011
Interview: Chris Halward, NOA Programmes Director

Interview: Chris Halward, NOA Programmes Director

Chris Halward is Programmes Director for NOA Pathway, and the MD of training organisation True North. He is an associate tutor at Middlesex University. Outsource spoke with Chris at the EOA Summit in Brussels in June 2010,

Outsource Magazine | 10 September 2010
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Océ Pfizer Case Study

How Océ Business Services’ document strategy helped Pfizer achieve best value from its Office Services Pfizer Inc, the world’s largest research-based pharmaceutical company, discovers, develops, manufactures and markets

OCE UK Ltd | 08 September 2010

Why Green Business is Good Business - Environmental Sustainability

This white paper describes the increasing impact of environmental sustainability on production printing. It seeks to define sustainability and covers some of the trends, strategies and actions businesses can take to ensure that

OCE UK Ltd | 08 September 2010

How can shared services support your business growth?

Shared services is being pursued globally by private corporations and governments in search for improved efficiency and effectiveness. Nonetheless, strong scepticism is still present and a number of gaps exist, which this white

The Centre for Business Process Outsourcing | 07 September 2010
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