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Outsource magazine: thought-leadership and outsourcing strategy | November 28, 2014

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Don’t let the impending expiration of a BPO contract sneak up on you

November 20, 2014 |

BPO customers often miss out on a key opportunity for significant outsourcing relationship enhancement, cost savings, and quality improvement – well before the contract expiration. By the time most companies begin to think about evaluating their expiring BPO contracts, it’s … Read More

TOP TEN: Outsourcing Rock Bands

November 18, 2014 |

Outsourcing and popular music might not seem like the most obvious of bedfellows – but some of the most defining acts of the last half-century have emerged from the global business transformation space. Don’t believe us? Read on…

1. LeanRead More

EMEA outsourcing activity on track to round out 2014 strongly

November 10, 2014 |

The outlook remains positive for the outsourcing industry, according to the latest figures from the EMEA ISG Outsourcing Index. Based on the data and our own insights, the market has been performing strongly through the first three quarters. In addition, … Read More

New ISO International Standards concerning personally identifiable information should encourage the use of public cloud services

November 6, 2014 |

The publication of new ISO International Standards is seldom an exciting event. However, in September 2014 a new ISO International Standard, ISO/IEC 27018:2014, was adopted, its title being “Code of practice for protection of personally identifiable information (PII) in public … Read More

Outsourcing Nightmares: four steps this industry needs to take to avoid engagement failure in the future

November 4, 2014 |

1) Less focus on the deal, more on the relationship. Providers are all-too-frequently being forced into the position of saying what they need to win the deal, as opposed to having a structure to propose a realistic partnership that works … Read More

Outsourcing Nightmares: the horror, the horror…

November 4, 2014 |

So what sorts of things happen that really create problems? 1. Believing the outsourcer is your very best friend that will put your interest ahead of his own. 2. After a round of golf with the outsourcer’s sales team, you … Read More

Outsourcing Nightmares: outsourcing no-nos – and how to avoid them

November 4, 2014 |

The vast majority of mistakes made when outsourcing can easily be avoided if a company prepares properly at the outset, has realistic expectations of what sourcing can achieve and engages with potential service providers in an organised and methodical way … Read More

Outsourcing Nightmares: five reasons outsourcing fails

November 4, 2014 |

1. Lack of clear vision and objectives Often companies enter into sourcing without a clear vision or objectives for what they aim to achieve. This is like getting in your car without knowing where you are going. Often it leads … Read More

Outsourcing Nightmares: dire advice…

November 4, 2014 |

What’s the worst piece of advice you’ve been given during your career in outsourcing?

Ashutosh Agarwal Co-Founder, Director at Catacient Consulting Private Ltd. A CIO once confided and shared the worst advice he thought he had received : “Go with … Read More

Outsourcing Nightmares: common outsourcing calamities

November 4, 2014 |

What are the most common mistakes companies make when outsourcing?

Joanna Swash Commercial Director, Moneypenny Not preparing in-house staff for the change. People generally don’t like change. We are creatures of habit and any suggestion of doing things slightly differently … Read More