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Outsource magazine: thought-leadership and outsourcing strategy | April 25, 2014

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Life after Snowden: what next?

April 24, 2014 |

Following on from my column – and call for input – last month regarding the ramifications of the Edward Snowden affair for the outsourcing space: this week we hosted our webinar ‘Life after Snowden – what are the implications on … Read More

Age of the Robots

April 23, 2014 |

The robots are coming… At least, that’s if you believe the increasingly voluble hype around Robotic Process Automation (RPA) which has seized the outsourcing limelight over the past couple of quarters. But what is RPA and does it really have … Read More

How will software transform the legal industry?

April 23, 2014 |

A general counsel, Jeff Carr, once famously described the things that lawyers do as falling into four buckets: content, process, advocacy and counselling. He then went on to upset all private practice lawyers by saying that he wasn’t going to … Read More

Contracting for innovation: how, what, who, when?

April 16, 2014 |

Innovation has been prized within business for as long as I can remember. However when applying this science, process and culture to the outsourcing environment, it is clearly still in its infancy. There is seemingly a major lack of understanding … Read More

Exiting a contract: the grey area

April 2, 2014 |

For something that causes so much pain, exiting an outsourcing contract receives surprisingly little attention during a negotiation. Termination, step in rights, damages and other more colourful legalese receive all the glamorous scrutiny leaving the exit itself somewhat neglected.

Furthermore, … Read More

Improving efficiency and ensuring innovation through contracts

March 31, 2014 |

From a contractual perspective, BPO service providers need to implement innovative initiatives to enhance revenues, profitability, and operating margins. In addition, they require specific incentives in order to focus on client performance. Therefore, it is imperative that clients and BPO … Read More

The Legal View: Does Outsourcing’s Silver Lining Have A Cloud?

March 28, 2014 |

A lot has been written in recent times about the impact of cloud computing upon outsourcing; in a commercial and business sense, discussion has focussed on how the shift of operations into the cloud can break the dependence upon heavily … Read More

Churchman, Rittel and Webber: The “Wicked” Problem

March 27, 2014 |

Do you have one of those really tough business problems that seems to plague you? No matter what you try, nothing seems to solve the problem?

University of California Professor Horst Rittel coined the term “Wicked Problem” in the mid-1960s … Read More

Are contracts the enemy of good relationships in outsourcing?

March 24, 2014 | 3

“I lost a deal of $20M; the contract was over 50 pages and incomprehensible to the parties needing to do the business. The attorneys for the two organisations remained at loggerheads because neither understood the other’s position, and one did … Read More

Businesses have never had a better opportunity to renegotiate outsourcing contracts

March 21, 2014 |

In 2014, with a record number of outsourcing contracts due to expire, there has never been a better time for companies to renegotiate outsourcing deals to seek better terms and increase profitability. The outsourcing market, which is still largely dominated … Read More