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Outsource magazine: thought-leadership and outsourcing strategy | April 20, 2014

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Contracting for innovation: how, what, who, when?

April 16, 2014 |

Innovation has been prized within business for as long as I can remember. However when applying this science, process and culture to the outsourcing environment, it is clearly still in its infancy. There is seemingly a major lack of understanding … Read More

Exiting a contract: the grey area

April 2, 2014 |

For something that causes so much pain, exiting an outsourcing contract receives surprisingly little attention during a negotiation. Termination, step in rights, damages and other more colourful legalese receive all the glamorous scrutiny leaving the exit itself somewhat neglected.

Furthermore, … Read More

Improving efficiency and ensuring innovation through contracts

March 31, 2014 |

From a contractual perspective, BPO service providers need to implement innovative initiatives to enhance revenues, profitability, and operating margins. In addition, they require specific incentives in order to focus on client performance. Therefore, it is imperative that clients and BPO … Read More

The Legal View: Does Outsourcing’s Silver Lining Have A Cloud?

March 28, 2014 |

A lot has been written in recent times about the impact of cloud computing upon outsourcing; in a commercial and business sense, discussion has focussed on how the shift of operations into the cloud can break the dependence upon heavily … Read More

Churchman, Rittel and Webber: The “Wicked” Problem

March 27, 2014 |

Do you have one of those really tough business problems that seems to plague you? No matter what you try, nothing seems to solve the problem?

University of California Professor Horst Rittel coined the term “Wicked Problem” in the mid-1960s … Read More

Are contracts the enemy of good relationships in outsourcing?

March 24, 2014 | 2

“I lost a deal of $20M; the contract was over 50 pages and incomprehensible to the parties needing to do the business. The attorneys for the two organisations remained at loggerheads because neither understood the other’s position, and one did … Read More

Businesses have never had a better opportunity to renegotiate outsourcing contracts

March 21, 2014 |

In 2014, with a record number of outsourcing contracts due to expire, there has never been a better time for companies to renegotiate outsourcing deals to seek better terms and increase profitability. The outsourcing market, which is still largely dominated … Read More

Moneypenny comes to the rescue of one global AMLAW 100 firm when their telecoms provider lets them down in London

February 11, 2014 |

With over 550 lawyers and a similar number of staff operating out of offices across the USA, Canada, Asia Pacific and London, one AMLAW 100 firm turned to Moneypenny when the services they ordered from the local telecoms vendor … Read More

You, Robot?

January 6, 2014 |

Our series looking at ‘Post-Human BPO’ and the robotic revolution begins with an exploration of the impact automation technology is having – and will have – on end-user organisations and the outsourcing provider community: professionals, transform!

The past couple of … Read More

Outsourcing in a Troubled Economic Environment

January 3, 2014 |

At the beginning of December, Outsource hosted a webinar featuring Mark Lewis – Partner and Head of Outsourcing Practice at Berwin Leighton Paisner – speaking on a number of possible challenges arising as a result of economic difficulties impacting upon … Read More